Part-time Bilingual Representative, Recovery

3 weeks ago

Markham, Canada Honda Canada Full time

**Job Description**:

- Please note that this is a part time role between the hours of 4pm-8pm

The associate will work within Honda Canada’s Account Services department and will report to the Supervisor, Account Services. The Representative Recovery - Account Services acts in the capacity of trusted advisor to Customers by providing payment solutions and options to resolve past due accounts and minimize credit loss for HCFI.

Individually assigned responsibilities may include but not limited to, the principal functional responsibilities listed below

**Responsibilities**:

- Maintain corporate objectives pertaining to delinquency and losses.
- Maintain updated documentation of all communication with customers by entering notes in CASS and Salesforce and utilizing its capabilities to ensure timely follow up.
- Investigate account information by conducting basic skip tracing. research and analysis of documents to determine the best course of action to minimize credit loss for HCFI
- Present results as needed to a senior level Associate in order to locate a customer and/or collateral.
- Resolve payment discrepancies including, but not limited to: NSF refund requests, misapplied payments, due date changes, retail deferrals and small balance waivers.
- Resolve deficiencies with insurance coverage for leased vehicles.
- Organize and prioritize workload for past due accounts to ensure appropriate customer correspondence and communicated level of urgency and action as required.
- Assist customers by establishing payment arrangements or one-time settlements on End of Term (EOT) invoices. These invoices consist of excess wear and tear, excess kilometers and may include missed payments.
- Bankruptcies
- Charge Off
- Death of Customer Cases
- Vendor Management (3rd Party Collections agencies)
- Comply with Sarbanes-Oxley Act (SOX) as it pertains to HCFI internal controls within respective day to day job function. Adherence of the following would include but not be limited to:

- Code of Business Ethics/Conduct
- Business and Operational Policies and Procedures

**Qualifications**:

- Minimum 1 year of relevant, progressive business experience with a proven track record of delivering results in a customer service environment.
- Good working knowledge and experience in Collections is preferred.
- Post-Secondary education in related discipline is preferred.
- Ability to work in partnership with the broader team to drive business goals.
- A high level of individual initiative and ability to work with mínimal direction.
- Excellent interpersonal, presentation, verbal and written communication skills.
- Must entail strong planning, strategic, organization, and problem-solving skills.
- Aptitude for leadership, initiative, integrity, sense of responsibility and strong attention to accuracy and detail.
- Bilingual (English/French) is preferred.

Honda Canada Inc. is committed to providing accommodation in its recruitment processes to applicants with disabilities, upon request. The accommodation will take into account the applicant’s accessibility needs.

  • Bilingual Recovery Representative

    1 week ago

    Markham, Canada Honda Canada Full time

    **Job Description**: **LOCATION : MARKHAM** **POSITION TITLE: Biling**ual** **Recovery** **Representative** REPORTS TO**:Supervisor, Collections & Recovery** **SCOPE OF POSITION**: The incumbent will work within Honda Canada’s Collections and Recovery Centre and will work alongside the Recovery team, reporting to the Supervisor, Collections & Recovery....

  • Bilingual Representative, Recovery

    3 weeks ago

    Markham, Canada Honda Canada Full time

    **Job Description**: ***Please note this is a fully remote 12-month contract***Please note that there are multiple vacancies** The associate will work within Honda Canada’s Account Services department and will report to the Supervisor, Account Services. The Representative Recovery - Account Services acts in the capacity of trusted advisor to Customers by...

  • Bilingual Representative, Recovery

    2 weeks ago

    Markham, Canada Honda Canada Full time

    **Please note this is a fully remote 12-month contract** **Please note that there are multiple vacancies** The associate will work within Honda Canada’s Account Services department and will report to the Supervisor, Account Services. The Representative Recovery - Account Services acts in the capacity of trusted advisor to Customers by providing payment...

  • Bilingual Representative, Recovery

    2 weeks ago

    Markham, Canada Honda Canada Full time

    **Job Description**: ***Please note this is a fully remote 12-month contract** ***Please note we have multiple vacancies** The associate will work within Honda Canada’s Account Services department and will report to the Supervisor, Account Services. The Representative Recovery - Account Services acts in the capacity of trusted advisor to Customers by...

  • Recovery Specialist

    4 weeks ago

    Markham, Canada Snap-on Tools of Canada Ltd. Full time

    Job description Recovery Specialist is responsible for notifying customers of their defaulted accounts primarily through telephone in order to resolve their financial obligation utilizing various collection methods. **Responsibilities**: - Responsible for collecting on bad debt accounts - Achieve monthly goals - Make outbound calls and handle inbound...

  • Urgent! Representative, Recovery

    2 weeks ago

    Markham, Canada Honda Canada Inc. Full time

    Time left to apply End Date: February 28, 2025 (28 days left to apply) Job requisition id R1024 The associate will work within Honda Canada’s Account Services department and will report to the Supervisor, Account Services. The Representative Recovery – Account Services acts in the capacity of trusted advisor to Customers by providing payment solutions...

  • Rece Full Time

    3 weeks ago

    Markham, Canada Amazing Grace Bilingual Montessori Full time

    **Amazing Grace Bilingual Montessori **is a faith-based, French immersion, Montessori school for young children ages two to six. It offers a Christ-centered, Montessori curriculum with a focus in language learning and a strong foundation in the Word of God. The school motto is “Kindness, Respect, and Responsibility” - our core values in raising a...

  • Customer Service Representative

    3 weeks ago

    Markham, Canada Service Ontario (private office) Full time

    We are currently looking for one part time Customer Service Representative and one part-time Bilingual (English and French) Customer Service Representative to join our office. Experience is preferred but we are willing to train. We are located on Hwy 7 in Markham between McCowan Rd. and Markham Rd. Our office hours are: Monday, Tuesday, Wednesday and...

  • Bilingual Credit Analyst

    3 weeks ago

    Markham, Canada Honda Canada Full time

    **Job Description**: ***Please note this is a part-time, remote role with 21 hours per week** **RESPONSIBILITIES** - Coordinate workflows to ensure processing efficiency and accuracy - Assist in the development of credit policies and procedures required to ensure maximum efficiencies - Provide exceptional front line support to dealers by professionally...

  • Part Time Seasonal Back Office Representative-Remote

    2 weeks ago

    Markham, Canada Minacs Full time

    Part Time Seasonal Back Office Representative-Remote (Bilingual: French/English) * MUST SPEAK BOTH FRENCH AND ENGLISH FLUENTLY * JOB DESCRIPTION The Part Time Seasonal Back Office Representative-Remote (Bilingual: French/English) works from home and does not require any interaction with customers. This position will be engaged in the critical task of...

  • Bilingual Customer Service Representative

    2 weeks ago

    Markham, Canada Pacific Smoke Full time

    **Pacific Smoke International** is Canada’s leading distributor of electronic vaporizers and manufacturer of award-winning e-liquids. Our goal is to empower people nationwide to quit smoking and make the switch to a safer alternative to combustible cigarettes. We are a young, thriving company, located in Markham (Or Montreal) and we are seeking a...

  • Bilingual Customer Service Representative

    4 weeks ago

    Markham, Canada Pacific Smoke Full time

    **Responsibilities**: Pacific Smoke International is Canada’s leading distributor of electronic vaporizers and manufacturer of award-winning e-liquids. Our goal is to empower people nationwide to quit smoking and make the switch to a safer alternative to combustible cigarettes. We are a young, thriving company, located in Markham (Or Montreal) and we are...

  • Customer Service Representative

    3 days ago

    Markham, Canada Johnson & Johnson Full time

    Customer Service Representative Part-time (12 months contract) Johnson & Johnson Vision, a member of Johnson & Johnson's Family of Companies, is recruiting for a Customer Service Representative. This role is based in Markham, Ontario, Canada. This is a duration-based role for 12 months and will be part-time, 20 hours per week.. Sight is our most valued...

  • Bilingual Marketing Coordinator

    4 weeks ago

    Markham, Canada Bilingual Source Full time

    Bilingual Marketing Coordinator (French/English)SummaryThe Marketing Coordinator is a key member of the marketing department, contributing to initiatives across all product lines within the organization.Essential Duties and ResponsibilitiesIncludes the following; other duties may be assigned:Support the execution of social media, digital, and public...

  • Bilingual Csr Position

    4 weeks ago

    Markham, Canada The Group of Gold Line Full time

    **Job Summary** Group of Gold Line and TeleResolve Inc is the largest Prepaid Calling Card Company providing over 100 million minutes of long distance calling per month to our customers. We are the only company of its kind in North America that retains complete ownership and control of all aspects of our business. Our call center plays an integral role in...

  • Bilingual Csr Position

    4 weeks ago

    Markham, Canada The Group of Gold Line Full time

    **Job Summary** Group of Gold Line and TeleResolve Inc is the largest Prepaid Calling Card Company providing over 100 million minutes of long distance calling per month to our customers. We are the only company of its kind in North America that retains complete ownership and control of all aspects of our business. Our call center plays an integral role in...

  • Bilingual Marketing Coordinator

    4 weeks ago

    Markham, Canada Bilingual Source Full time

    Bilingual Marketing Coordinator (French/English) Summary The Marketing Coordinator is a key member of the marketing department, contributing to initiatives across all product lines within the organization. Essential Duties and Responsibilities Includes the following; other duties may be assigned: - Support the execution of social media, digital, and...

  • Part-time Bank Teller

    4 weeks ago

    Markham, Canada CTBC Bank Corp. (Canada) Full time

    **Bank Teller (Bilingual Mandarin)** - Working Hours: 22.5 hours/ three full days per week (Monday to Friday 8:45Am - 5:15Pm); - Well designed on-the-job training and coaching will be provided; - An entry level role but can provide multiple career development opportunities. **Description**: CTBC Bank Corp. (Canada) is a subsidiary of CTBC Holding Company...

  • Bilingual Customer Service Representative

    4 weeks ago

    Markham, Canada IS2 Workforce Solutions Full time

    We are seeking a Bilingual Customer Service Associate to join a medical supply company Markham. This is a hybrid opportunity. The ideal candidate will be fluent in English and French, providing exceptional customer service to our diverse client base. Job Duties: - Responsible for providing customer service support for customers and Sales Representatives...

  • Bilingual Customer Service Representative

    7 days ago

    Markham, Canada IS2 Workforce Solutions Full time

    We are seeking a Bilingual Customer Service Associate to join a medical supply company Markham . This is a hybrid opportunity. The ideal candidate will be fluent in English and French, providing exceptional customer service to our diverse client base. Salary: $55,000 / year Hours: Monday – Friday, 8:00AM – 5:00PM Hybrid, in office two days a...