Bilingual Representative, Recovery
3 months ago
**Job Description**:
***Please note this is a fully remote 12-month contract**
***Please note we have multiple vacancies**
The associate will work within Honda Canada’s Account Services department and will report to the Supervisor, Account Services. The Representative Recovery - Account Services acts in the capacity of trusted advisor to Customers by providing payment solutions and options to resolve past due accounts and minimize credit loss for HCFI.
Individually assigned responsibilities may include but not limited to, the principal functional responsibilities listed below:
**Responsibilities**:
- Maintain corporate objectives pertaining to delinquency and losses.
- Maintain updated documentation of all communication with customers by entering notes in CASS and Salesforce and utilizing its capabilities to ensure timely follow up.
- Investigate account information by conducting basic skip tracing. research and analysis of documents to determine the best course of action to minimize credit loss for HCFI
- Present results as needed to a senior level Associate in order to locate a customer and/or collateral.
- Resolve payment discrepancies including, but not limited to: NSF refund requests, misapplied payments, due date changes, retail deferrals and small balance waivers.
- Resolve deficiencies with insurance coverage for leased vehicles.
- Organize and prioritize workload for past due accounts to ensure appropriate customer correspondence and communicated level of urgency and action as required.
- Assist customers by establishing payment arrangements or one time settlements on End of Term (EOT) invoices. These invoices consist of excess wear and tear, excess kilometers and may include missed payments.
- Bankruptcies
- Charge Off
- Death of Customer Cases
- Vendor Management (3rd Party Collections agencies)
- Comply with Sarbanes-Oxley Act (SOX) as it pertains to HCFI internal controls within respective day to day job function. Adherence of the following would include but not be limited to:
- Code of Business Ethics/Conduct
- Business and Operational Policies and Procedures
**Qualifications**:
- Minimum 1 year of relevant, progressive business experience with a proven track record of delivering results in a customer service environment
- Good working knowledge and experience in Collections is preferred
- Post-Secondary education in related discipline is preferred
- Ability to work in partnership with the broader team to drive business goals
- A high level of individual initiative and ability to work with mínimal direction
- Excellent interpersonal, presentation, verbal and written communication skills
- Must entail strong planning, strategic, organization, and problem-solving skills
- Aptitude for leadership, initiative, integrity, sense of responsibility and strong attention to accuracy and detail
- Bilingual (English/French) is required
- Customer centric attitude
- Develops and maintains good working relationships and all members of the team
- Develops and maintains good working relationships within Honda North America as well as all other internal and external stakeholders
- Develop, establish and maintain good working relationship with Honda North America suppliers, partners, consultants, stakeholders and other network contacts
- Enjoys team building approach of management and department - shares results
Honda Canada Inc. is committed to providing accommodation in its recruitment processes to applicants with disabilities, upon request. The accommodation will take into account the applicant’s accessibility needs.
-
Bilingual Recovery Representative
1 month ago
Markham, Canada Honda Canada Full time**Job Description**: **LOCATION : MARKHAM** **POSITION TITLE: Biling**ual** **Recovery** **Representative** REPORTS TO**:Supervisor, Collections & Recovery** **SCOPE OF POSITION**: The incumbent will work within Honda Canada’s Collections and Recovery Centre and will work alongside the Recovery team, reporting to the Supervisor, Collections & Recovery....
-
Bilingual Recovery Specialist
2 weeks ago
Markham, Ontario, Canada Honda Canada Full timeJob Title: Bilingual Recovery RepresentativeJoin Honda Canada's team as a Bilingual Recovery Representative and play a key role in our Collections and Recovery Centre. As a member of our team, you will work closely with the Recovery team to minimize negative feedback and impact customer retention and satisfaction.Key Responsibilities:Maintain corporate...
-
Bilingual Recovery Specialist
2 weeks ago
Markham, Ontario, Canada Honda Canada Full timeJob Title: Bilingual Recovery RepresentativeJoin Honda Canada's team as a Bilingual Recovery Representative and play a key role in our Collections and Recovery Centre. As a member of our team, you will work closely with the Recovery team to minimize negative feedback and impact customer retention and satisfaction.Key Responsibilities:Maintain corporate...
-
Bilingual Recovery Specialist
3 weeks ago
Markham, Ontario, Canada Honda Canada Full timeJob SummaryThe Bilingual Recovery Representative will work within Honda Canada's Collections and Recovery Centre, reporting to the Supervisor, Collections & Recovery. The Recovery Representative will act in the capacity to deal directly with customers, working to minimize negative feedback and impact to customer retention and satisfaction.Key...
-
Bilingual Recovery Specialist
3 weeks ago
Markham, Ontario, Canada Honda Canada Full timeJob SummaryThe Bilingual Recovery Representative will work within Honda Canada's Collections and Recovery Centre, reporting to the Supervisor, Collections & Recovery. The Recovery Representative will act in the capacity to deal directly with customers, working to minimize negative feedback and impact to customer retention and satisfaction.Key...
-
Bilingual Representative, Recovery
4 months ago
Markham, Canada Honda Canada Full time**Please note this is a fully remote 12-month contract** **Please note that there are multiple vacancies** The associate will work within Honda Canada’s Account Services department and will report to the Supervisor, Account Services. The Representative Recovery - Account Services acts in the capacity of trusted advisor to Customers by providing payment...
-
Bilingual Representative, Recovery
4 months ago
Markham, Canada Honda Canada Full time**Job Description**: ***Please note this is a fully remote 12-month contract***Please note that there are multiple vacancies** The associate will work within Honda Canada’s Account Services department and will report to the Supervisor, Account Services. The Representative Recovery - Account Services acts in the capacity of trusted advisor to Customers by...
-
Part-time Bilingual Representative, Recovery
4 months ago
Markham, Canada Honda Canada Full time**Job Description**: - Please note that this is a part time role between the hours of 4pm-8pm The associate will work within Honda Canada’s Account Services department and will report to the Supervisor, Account Services. The Representative Recovery - Account Services acts in the capacity of trusted advisor to Customers by providing payment solutions and...
-
Bilingual Customer Service Representative
2 weeks ago
Markham, Ontario, Canada Adecco Canada Full timeBilingual Customer Service Representative Job DescriptionAdecco Canada is seeking a permanent full-time Bilingual Customer Service Representative for our client in Markham, ON. Our client is a renowned brand leader in their industry, known for their commitment to technical precision, innovative mindset, quality craftsmanship, and design excellence.Key...
-
Bilingual Customer Service Representative
1 week ago
Markham, Ontario, Canada Adecco Canada Full timeBilingual Customer Service Representative Job DescriptionAdecco Canada is seeking a permanent full-time Bilingual Customer Service Representative for our client in Markham, ON. Our client is a renowned brand leader in their industry, known for their commitment to technical precision, innovative mindset, quality craftsmanship, and design excellence.Key...
-
Bilingual Customer Service Representative
3 weeks ago
Markham, Canada Randstad Canada Full timeDo you have a passion for customer service? Do you enjoy problem-solving? Are you a highly motivated individual seeking to launch your career and make a difference in the financial industry? If so, this opportunity is tailored for you!Position: Bilingual Customer Service RepresentativeShift: Monday to Friday, 8:00 am - 5:00 pm or 12:00pm - 8:00pmSalary:...
-
Bilingual Customer Service Representative
2 weeks ago
Markham, Canada Randstad Canada Remote Work Freelance Full timeDo you have a passion for customer service? Do you enjoy problem-solving? Are you a highly motivated individual seeking to launch your career and make a difference in the financial industry? If so, this opportunity is tailored for you!Position: Bilingual Customer Service RepresentativeShift: Monday to Friday, 8:00 am - 5:00 pm or 12:00pm - 8:00pmSalary:...
-
Bilingual Customer Service Representative
1 week ago
Markham, Ontario, Canada Leap Recruitment Partners Full time{"h2": "Bilingual Customer Billing Representative Role", "p": "At Leap Recruitment Partners, we are seeking a highly skilled Bilingual Customer Billing Representative to join our team. As a key member of our customer service team, you will play a vital role in delivering exceptional service to our clients. ", "h2": "Key Responsibilities", "ul": [{"li":...
-
Bilingual Customer Service Representative
1 week ago
Markham, Ontario, Canada Leap Recruitment Partners Full time{"h2": "Bilingual Customer Billing Representative Role", "p": "At Leap Recruitment Partners, we are seeking a highly skilled Bilingual Customer Billing Representative to join our team. As a key member of our customer service team, you will play a vital role in delivering exceptional service to our clients. ", "h2": "Key Responsibilities", "ul": [{"li":...
-
Bilingual Customer Service Representative
1 month ago
Markham, Canada Leap Recruitment Partners Full timeOur client is the largest general insurer and has its customers across the UK, Ireland, and Canada. They are currently looking for Bilingual Customer Billing Representative to join their team. Come take the next step in your career in insurance. Shift: rotating shifts during the hours of 8:00 AM to
-
Bilingual Customer Service Representative
2 days ago
Markham, Ontario, Canada Thermo Fisher Scientific Full timeDeliver Exceptional Customer ServiceAs a Bilingual Customer Service Representative at Thermo Fisher Scientific, you will be the face of our company, providing top-notch support to our customers. Your primary responsibility will be to deliver outstanding customer service for both internal and external clients, focusing on service repairs, parts management,...
-
Bilingual Customer Service Representative
2 days ago
Markham, Ontario, Canada Thermo Fisher Scientific Full timeDeliver Exceptional Customer ServiceAs a Bilingual Customer Service Representative at Thermo Fisher Scientific, you will be the face of our company, providing top-notch support to our customers. Your primary responsibility will be to deliver outstanding customer service for both internal and external clients, focusing on service repairs, parts management,...
-
Bilingual Customer Service Representative
4 days ago
Markham, Ontario, Canada Leap Recruitment Partners Full timeJob Title: Bilingual Customer Service RepresentativeJob Summary:We are seeking a highly skilled Bilingual Customer Service Representative to join our team at Leap Recruitment Partners. As a key member of our customer service team, you will be responsible for providing exceptional customer service to our clients, handling billing inquiries, and resolving...
-
Bilingual Customer Service Representative
4 days ago
Markham, Ontario, Canada Leap Recruitment Partners Full timeJob Title: Bilingual Customer Service RepresentativeJob Summary:We are seeking a highly skilled Bilingual Customer Service Representative to join our team at Leap Recruitment Partners. As a key member of our customer service team, you will be responsible for providing exceptional customer service to our clients, handling billing inquiries, and resolving...
-
Bilingual Customer Service Representative
7 days ago
Markham, Ontario, Canada Leap Recruitment Partners Full timeCustomer Service and Billing RepresentativeWe are seeking a highly skilled and bilingual Customer Service and Billing Representative to join our team at Leap Recruitment Partners.Job Summary:This is a Call Centre Billing Representative role, handling approximately 25-30 inbound calls per day. The successful candidate will provide exceptional customer service...