Automotive Service Advisor
6 days ago
Interested in developing or advancing your career in the automotive industry. As Signature Mazda continues to grow, we are looking for highly motivated, enthusiastic team players that share the same vision and desire for success as us. We are looking for you to join us, to grow with us, and to excel with us
Signature Mazda is committed to becoming Canada’s recognized automotive leader in customer service. Our continuous growth and expansion is fueled by our talented and motivated professionals that we see as our most valuable assets.
Signature Mazda is currently seeking a full-time Service Advisor. As part of the Service team, you will provide consistent great customer experiences. You will identify service opportunities, proactively listen and discuss customers’ needs, and help with the daily task on hand.
A Career at Signature Mazda Means You’ll Enjoy:Competitive Compensation Package & Group Health Benefits
Training & Development Support
Vehicle Purchase & Service Incentives
Opportunities for Career Advancement
Employee recognition & rewards
Fun & Supportive Culture
Your contribution:
- Greet customer, conduct active vehicle side service consultation, document any customer concerns, recommend necessary service and promote the sale of labour, parts and accessories
- Open repair order based on appointment information and any additional information provided by the customer during check-in
- Provide estimates as needed and complete service booklets
- Maintain consistent contact with the customer for the duration of the vehicle repair by updating on the status of their vehicle and contact customer for additional work and promote sale of labour, parts and accessories
- Discuss repairs with Technicians and keep updated on the status of vehicles
- Review the invoice with the customer and ensure their vehicle has been washed and is ready before they pick up
- Arrange alternate transportation for customers while their vehicle is being serviced
- Schedule appointments for customers and follow-up on ordered parts and open work orders
- Handle calls regarding technical and service related inquiries
**Requirements**:
- Automotive workshop process and product knowledge
- Ability to negotiate and sell
- Ability to communicate technical information in a simple manner
- Ability to perform under pressure and pay attention to detail
- Exceptional customer service skills with the desire to exceed customer expectations
- Excellent interpersonal, presentation and relationship-building skills
- Ability to demonstrate empathy and respond to others
- Strong organizational and prioritization skills with the ability to multitask
- Excellent problem solving and conflict resolution skills
- Willing to learn more as a part of further personal development
- The ability to effectively respond to and meet the needs of a diverse client base
- Computer skills: MS Office (intermediate), ADP/CDK Data Management System (intermediate)
- Valid driver's licence
- Availability to work Saturdays
Pay: $65,000.00-$110,000.00 per year
Additional pay:
- Bonus pay
**Benefits**:
- Dental care
- Extended health care
- Life insurance
- Paid time off
Schedule:
- Monday to Friday
- Weekends as needed
Work Location: In person
Application deadline: 2024-12-31
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