Automotive Service Advisor

7 days ago


New Richmond, Canada Garage Mac Auto Full time

**Overview**
We are seeking a motivated and customer-oriented Automotive Service Advisor to join our dynamic team. In this role, you will serve as the primary point of contact for customers seeking automotive repair services. Your expertise in automotive knowledge combined with exceptional customer service skills will ensure that our clients receive the highest level of care and satisfaction. You will be responsible for effectively communicating with customers, understanding their needs, and providing solutions that enhance their experience at our garage.

**Responsibilities**
- Greet customers promptly and professionally upon arrival at the service department.
- Listen attentively to customer concerns and document their requests accurately.
- Provide detailed explanations of recommended services and repairs, ensuring customers understand the work needed.
- Coordinate with mechanics to ensure timely completion of repairs and maintenance.
- Handle payment of service transactions securely and accurately, ensuring proper documentation.
- Maintain a clean and organized service area to enhance the customer experience.
- Follow up with customers post-service to ensure satisfaction and address any further questions or concerns.

**Qualifications**
- Fluency in English and French (oral and written)
- Proven experience in a customer service role, preferably within an automotive dealership or repair environment.
- Strong mechanical knowledge with an understanding of automotive repair processes.
- Excellent communication skills, both verbal and written, to effectively interact with customers and team members.
- Ability to handle payment of service transactions responsibly and accurately.
- A positive attitude with strong problem-solving skills and attention to detail.

Pay: $18.00-$23.00 per hour

Expected hours: 40 per week

Additional pay:

- Overtime pay

Schedule:

- Day shift
- Monday to Friday
- No weekends

Work Location: In person


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