Service Advisor

2 weeks ago

Richmond, Canada WheelFX Full time

We are looking for a Service Advisor to work alongside the President and Operations Director in a newly formed role for a professional, and growing, full-service wheel repair company based in Richmond BC.

This is a career path opportunity and we are searching for a future team leader.

This role will be designed with the Service Advisor using their experience and skills to set the Service co-ordination procedures for our business. An excellent opportunity to create procedures and workflows in a fast growing wheel repair business.

Our customers are mainly automotive dealership sales and service departments and auto body shops. We also serve a growing direct-to-consumer business are are building a substantial retail brand offering.

This position requires a strong customer service orientation, some knowledge of and more importantly a willingness to learn about wheel repair business, an aptitude for customer service optimization and ability to communicate with repair technicians effectively.

Key Responsibilities:
1. Customer interaction:

- Respond to and predict customer wheel repair needs by understanding their business workflow and priorities.
- Explain wheel repair and maintenance options to customers, providing recommendations based on their needs and budget.

2. Inspection and Assessment:

- Inspect damaged wheels to determine the extent of damage and the necessary repairs.
- Provide accurate cost estimates and timelines for repairs.

3. Scheduling and Coordination:

- Schedule appointments for wheel repairs and maintenance services.
- Pick up and drop off cars or loose wheels (wheels removed from a vehicle by client) and deliver to the Main Wheel Repair workshop or Mobile Workshop when needed.
- Coordinate with technicians to ensure timely completion of work and quality standards using our Job Management software.
- Keep customers informed about the progress of their repairs.

4. New Business Development:

- Call on dealership and body shop prospects to win new business.
- With management develop our direct-to-customer wheel repair value proposition and customer booking service.

5. Sales and Upselling:

- Offer additional wheel-related services such as wheel refinishing, powder coating and paint customization.
- Analyze the market to identify value-added products and services we can bring to market.

6. Job Management and Customer Relationship Software
- Champion the usage and process optimization of our Job Management and CRM software.
- Identify opportunities for customer experience and technician efficiencies through software usage.
- With management, development workshop processes and task checklist.
- Oversee invoices and payments processed with the business Bookkeeper.

7. Inventory Management:

- With Shop Foreman, maintain an inventory of wheel repair parts and accessories, ensuring that necessary supplies are readily available.

8. Management Support:

- Support management on new project research and implementation.
- Be responsible for covering for Business Owners with client and team management from time-to-time.

Qualifications:

- High school diploma or equivalent (additional education or training in automotive technology is a plus).
- Prior experience in a customer service role, preferably within the automotive or repair industry.
- Knowledge of wheel repair processes and techniques.
- Strong interpersonal and communication skills.
- Ability to explain technical information to non-technical customers.
- Sales and upselling skills.
- Proficiency in computer software for record-keeping and scheduling.
- Attention to detail and strong organizational skills.
- Problem-solving and conflict resolution abilities.

This is an excellent opportunity for the right talent.

**Salary**: $55,000.00-$65,000.00 per year

**Benefits**:

- Company events
- Dental care
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care

Flexible Language Requirement:

- English not required

Schedule:

- 8 hour shift
- Monday to Friday

Work Location: In person

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