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Service Advisor

1 month ago

Richmond, Canada Wheel FX Full time

**Job TitleC**

Job Summary:
A wheel Repair Service Advisor assists customers with their wheel-related issues and coordinates the repair or maintenance of damaged wheels. Our customers are mainly automotive dealership sales and service departments and auto body shops. We also service and are growing our direct-to-consumer business.

This position requires a strong customer service orientation, knowledge and willingness to learn about wheel repair procedures, a keen eye for customer processes utilizing job and CRM software, and ability to communicate with repair technicians effectively.

Key Responsibilities:
1. Customer interaction:

- Respond to and predict customer wheel repair needs by understanding their business workflow and priorities.
- Explain wheel repair and maintenance options to customers, providing recommendations based on their needs and budget.

2. Inspection and Assessment:

- Inspect damaged wheels to determine the extent of damage and the necessary repairs.
- Provide accurate cost estimates and timelines for repairs.

3. Scheduling and Coordination:

- Schedule appointments for wheel repairs and maintenance services.
- Pick up and drop off cars or loose wheels (wheels removed from a vehicle by client) and deliver to the Main Wheel Repair workshop or Mobile Workshop when needed.
- Coordinate with technicians to ensure timely completion of work and quality standards using our Job Management software.
- Keep customers informed about the progress of their repairs.

4. New Business Development:

- Call on dealership and body shop prospects to win new business.
- With management develop our direct-to-customer wheel repair value proposition and customer booking service.

5. Sales and Upselling:

- Offer additional wheel-related services such as wheel refinishing, powder coating and paint customization.
- Analyze the market to identify value-added products and services we can bring to market.

6. Job Management and Customer Relationship Software
- Champion the usage and process optimization of our Job Management and CRM software.
- Identify opportunities for customer experience and technician efficiencies through software usage.
- With management, development workshop processes and task checklist.
- Oversee invoices and payments processed with the business Bookkeeper.

7. Inventory Management:

- With Shop Foreman, maintain an inventory of wheel repair parts and accessories, ensuring that necessary supplies are readily available.

8. Management Support:

- Support management on new project research and implementation.
- Be responsible for covering for Business Owners with client and team management from time-to-time.

Qualifications:

- High school diploma or equivalent (additional education or training in automotive technology is a plus).
- Prior experience in a customer service role, preferably within the automotive or repair industry.
- Knowledge of wheel repair processes and techniques.
- Strong interpersonal and communication skills.
- Ability to explain technical information to non-technical customers.
- Sales and upselling skills.
- Proficiency in computer software for record-keeping and scheduling.
- Attention to detail and strong organizational skills.
- Problem-solving and conflict resolution abilities.

**Salary**: $50,000.00-$60,000.00 per year

**Benefits**:

- Company events
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care

Supplemental pay types:

- Bonus pay
- Retention bonus

**Education**:

- High school or equivalent (required)

License/Certification:

- Driver's License (required)

Work Location: In person