Business Expert

2 weeks ago

Ottawa, Canada University of Ottawa Full time

The University of Ottawa—A crossroads of cultures and ideas

The University of Ottawa is home to a dynamic community of over 50,000 students, faculty and staff, who live, work and study in both French and English. Our campus is a crossroad of cultures and ideas, where bold minds come together to inspire game-changing ideas. We believe in the power of representation, and that increasing the diversity of our faculty and staff supports this objective. Our goal is to provide students with the best possible learning experience, in an environment that reflects the diversity of its people, their ideas, and their identities.

We are one of Canada’s top 10 research universities—our professors and researchers explore new approaches to today’s challenges. One of a handful of Canadian universities ranked among the top 200 in the world, we attract exceptional thinkers and welcome diverse perspectives from across the globe. Our employees come together around the shared purpose of constant improvement, personal development, service excellence, teamwork and a passion for learning with a desire to make uOttawa and the world a better place. Everyone's contributions are valued, we all play a part in making uOttawa a world-class institution. Most importantly, we make it possible for you to achieve your full potential. Because at uOttawa, you belong

**Position purpose**:
**In this role, your responsibilities will include**:
Work within a team to ensure the delivery of essential academic support services, and act as an expert to resolve complex support requests from clients across the university. Implement operational processes and prioritize services requests to provide quality client services according to established operational and customer services norms. Monitor quality and integrity of data, to ensure operational processes and services are functioning normally. Intervene quickly to correct data or system configurations issues.

Proactively contribute to the evaluation of clients’ business and operational requirements, both explicit and implicit. Investigate improvements to procedures and the development and implementation of new solutions as deemed necessary. Write business cases, communicate and validate with IT teams, managers and others stakeholders in order to maximize the fit and effectiveness of proposed solutions while minimizing the impact of obstacles.

Lead process re-design initiatives to ensure optimization and standardization of configurations across information systems. Assess impact on current business structures, rules, academic regulations and policies, and evaluate business and operational requirements in order to recommend process enhancements and the optimal use of available tools to provide business value.

**What you will bring**:
University Degree in Commerce, Administration, Computer Science, Information Technology, Management Information Systems (MIS), a related field, or/and an equivalent combination of education and experience.

Minimum 3 years of experience supporting business units and their IT needs.

Knowledge of University’s business rules and processes.

Knowledge of computing principles with understanding of business processes and cycles.

Knowledge of project management methods and practices.

Knowledge of University’s established IT strategies, policies and procedures.

Experience in the integration client objectives with systems.

Analytical skills to convert business requirements into functional specifications, as well as the ability to conceptualize individual requirements and create links between different stakeholders’ needs.

Strong attention to detail for working closely within systems and across different environments.

Ability to communicate business requirements into functional requirements

Ability to adapt to changing requirements and processes, challenge ideas, and accept new methods and procedures.

Ability to be proactive in keeping abreast of new/emerging business processes

Ability to translate business requirements into functional specifications.

This position can be called upon working with different teams and projects within the department.

This position may require the incumbent to work outside of regular office hours and on weekends.

Bilingualism - French and English (written and spoken).

**Key Competencies at uOttawa**:
Here are the required competencies for all or our employees at uOttawa:
**Planning**: Organize in time a series of actions or events in order to realise an objective or a project. Plan and organize own work and priorities in regular daily activities.

**Initiative**: Demonstrate creativity and initiative to suggest improvements and encourage positive results. Is proactive and self-starting. Show availability and willingness to go above and beyond whenever it is possible.

**Client Service Orientation**: Help or serve others to meet their needs. This implies anticipating and identifying the needs of internal and external clients

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