Technical Support Specialist

2 weeks ago


Waterloo, Canada Open Text Corporation Full time

**Technical Support Specialist**:

- Req id: 39855- Waterloo, ON, CA**OPENTEXT**
OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

**Your Impact**

The Technical Support Specialist will be responsible for making our customers wildly successful by providing an end-to-end technical support experience of the highest quality on OpenText products. Addressing a customer’s concern is not only technical, but also an opportunity to build on, and strengthen, our relationships and partnerships with our customers.

This position requires strong technical and problem-solving skills. Our Technical Support Specialist position offers you an opportunity to learn new and exciting technology, while working with the world’s top Fortune 500 companies. Critical thinking is something that you’ll use daily as each customer’s situation is often unique, requiring creative and long-lasting solutions. Our strong team-based environment ensures that if you get stuck or need help, you’ll always feel supported.

**What the role offers**
- You are excited to work with customers who have OpenText solutions on premise and in the cloud.
- You have exceptional written and verbal communication skills to use to represent OpenText with excellent composure and patience, while clearly documenting all interactions for multiple issues and attending status calls.
- You have focus and can express empathy to manage customer relationships in highly critical situations.
- You are familiar with isolating, reproducing, and analyzing complex or escalated issues through to resolution, either through direct ownership or with assistance from an expert, depending on complexity severity.
- You can act as the key point of contact while collaborating with other cross-product or cross-functional teams such as development to ensure software defects and customer requested features are documented and followed through to resolution as necessary.
- You can objectively document and review processes, best practices, white papers, etc. for both internal and external consumption.

***

**What you need to succeed**
- 2 years of experience working within a technical support environment.
- University degree or college diploma within a related discipline or equivalent work experience.
- Strong desire to provide exceptional customer support efficiently with a high focus on first call resolution.
- Solid foundation working with Windows Operating Systems, with Unix/Linux experience being an asset.
- Knowledge of web servers such as Tomcat or Microsoft Internet Information Services (IIS) being an asset.
- Experience working with relational databases such as Microsoft SQL Server, with Oracle experience being an asset.
- Experience working with software products deployed in a cloud (AWS/GCP) or containerized (Docker/Kubernetes) environment being an asset.



  • Waterloo, Canada opentext Full time

    **OPENTEXT - THE INFORMATION COMPANY** Together Carbonite and Webroot form the SMB and Consumer Division of OpenText. The mission of our joint offering is to make cyber resilience simple, reliable and accessible in the connected world. We foster a thriving, dynamic environment rich with inventive minds and entrepreneurial spirit and our employees are...

  • IT Support Specialist

    4 weeks ago


    Waterloo, Canada DataCity Full time

    **Waterloo**: We are looking for a service-oriented IT Support Specialist to provide on-site and remote desktop, server and network support in a variety of client environments. You will be a client-facing member of our service delivery team, solving a variety of challenging technical issues for an assigned portfolio of clients while striving to achieve and...


  • Waterloo, Canada CarefreeIT Full time

    We are seeking a self-motivated, innovative, and professional candidate to join our growing team as a Senior Technical Specialist. In this role, you will be responsible for performing advanced technical troubleshooting for our clients. Starting salary will be negotiable and commensurate with experience.Following the successful completion of the candidate's...


  • Waterloo, Canada PeopleCare Communities Full time

    **Systems Support Specialist - Leadership Support Office** **THE ROLE** Exciting growth within our Systems & Innovation team presents a unique opportunity for a Systems Support Specialist to join our organization. In this role, you’ll be a key player in supporting our IT infrastructure and initiatives, working closely with a dedicated team to ensure...


  • Waterloo, Canada peopleCare Communities Full time

    peopleCare is a family owned, values-based organization that provides outstanding care and exceptional experiences for those who live and work in our long-term care and retirement homes. Our staff are engaged, enthusiastic and strive to exceed expectations. We are always looking to hire talented and caring new people, who want to make a difference and who...


  • Waterloo, Canada University of Waterloo Full time

    Overview: The Information Technology Specialist (IT Specialist) is responsible for the provision and support of all information technology and related computing systems in the David R. Cheriton School of Computer Science. These responsibilities include management of computing environments and supporting infrastructure, enabling and improving outcomes for...


  • Waterloo, Canada ODC Tooling and Molds Full time

    _**Technical Quotations Specialist - AUTOMOTIVE**_ ODC Tooling & Molds is a well-established company with a reputation as a world-class leader in designing and manufacturing custom automotive tooling and machines. ODC is a family run business that empowers its employees and utilizes their skills and abilities to service a diverse customer base with a focus...


  • Waterloo, Canada University of Waterloo Full time

    Overview The Information Technology Specialist (IT Specialist) is responsible for the provision and support of all information technology and related computing systems in the David R. Cheriton School of Computer Science. These responsibilities include management of computing environments and supporting infrastructure, enabling and improving outcomes...

  • Learning Specialist

    3 weeks ago


    Waterloo, Canada CB Canada Full time

    Learning Specialist - Renewals - PROCOM KW is currently searching for a Learning Specialist with experience in sales enablement and/or renewals.Learning Specialist - Renewals Job DetailsOur client’s global Renewals teams are responsible for retention and growth of off-cloud and cloud contracts, and their ability to onboard effectively and keep performing...

  • Eas Specialist Iii

    4 weeks ago


    Waterloo, Canada DELUXE CORPORATION Full time

    The Enterprise Application Support Specialist III role is an IT technical analyst role within the Deluxe ITMS support Team accountable to ensure the proper functioning of live, operational, customer-facing environments that are cloud-based, SaaS architectures. The team maintains availability and monitors performance as well as diagnosing problems,...


  • Waterloo, Canada Teledyne DALSA Digital Imaging (Waterloo) Full time

    **Company Overview**: - Our Company is built on employee mutual commitment and respect, enthusiasm and progress.Teledyne Digital Imaging is a subsidiary of Teledyne Technologies Inc., a U.S. publicly listed enterprise, and specializes in the manufacture, design, research and development of high performance image sensors and modular expandable cameras....

  • Lifecycle Specialist

    4 weeks ago


    Waterloo, Canada Geotab Full time

    Who we are: Geotab ® is a global leader in IoT and connected transportation and certified “Great Place to Work.” We are a company of diverse and talented individuals who work together to help businesses grow and succeed, and increase the safety and sustainability of our communities. Geotab is advancing security, connecting commercial vehicles to the...


  • Waterloo, Canada Shaver Industries Inc. Full time

    The Marketing Specialist will be an enthusiastic, self-motivated, and proactive graphic designer with a background in writing or journalism who will be primarily responsible for developing content and marketing collateral in alignment with the organization's marketing objectives. This individual will play a vital role in supporting the company's marketing...


  • Waterloo, ON, Canada University of Waterloo Full time

    The Information Technology Specialist (IT Specialist) is responsible for the provision and support of all information technology and related computing systems in the David R. Cheriton School of Computer Science. These responsibilities include management of computing environments and supporting infrastructure, enabling and improving outcomes for...

  • IT Specialist

    5 days ago


    Waterloo, Canada Maplesoft Full time

    For over 35 years, Maplesoft has been a leading provider of software tools for engineering, science, research and teaching. **_Maple_** is math software that combines the world's most powerful math engine with an interface that makes it extremely easy to analyze, explore, visualize, and solve mathematical problems. We are looking for an experienced and...

  • IT Specialist

    4 weeks ago


    Waterloo, Canada Maplesoft Full time

    For over 35 years, Maplesoft has been a leading provider of software tools for engineering, science, research and teaching. **_Maple_** is math software that combines the world's most powerful math engine with an interface that makes it extremely easy to analyze, explore, visualize, and solve mathematical problems. We are looking for an experienced and...


  • Waterloo, Canada Equitable Life of Canada Full time

    At Equitable Life of Canada, we realize that your work life is not just about performing a job; it's about being part of a workplace that helps you grow and reach your full potential. Within our friendly and collaborative work environment, we recognize that the key to our growth and success is a dedicated, motivated and customer-responsive staff. Join...


  • Waterloo, Canada Karis Disability Services Full time

    **Temporary (18-Months), Full Time** **Learning Systems Specialist** (24 hours/week) **Waterloo Office** Reporting to the Director of Workplace Learning, the Learning System Specialist provides oversight to numerous technical organizational systems and processes, including the online orientation system, internal/external course registration system, new...


  • Waterloo, Canada University of Waterloo Full time

    Overview: The Event and Media Production Specialist is responsible for fulfilling various operation roles based on the scope of production requirements, including but not limited to the end-to-end processes in creating a wide range of video and audio event and/or studio content for university-related services. The Specialist is responsible for planning and...

  • Plan Specialist

    22 hours ago


    Waterloo, Canada Sun Life Full time

    Job Description : Location : Hybrid As a Plan Specialist, you will support a positive Group Benefits client experience via the successful set up and revision of group plans on various systems. This role demands strong technical skills, workflow management ability as well as a passion for high quality customer service. What will you do? Processing new...