IT Support Specialist

1 month ago


Waterloo, Canada DataCity Full time

**Waterloo**:
We are looking for a service-oriented IT Support Specialist to provide on-site and remote desktop, server and network support in a variety of client environments. You will be a client-facing member of our service delivery team, solving a variety of challenging technical issues for an assigned portfolio of clients while striving to achieve and surpass our contractual Managed Service Agreements (MSA) and/or Service Level Agreements (SLAs). Daily responsibilities will include technical support, project deliverables and technical auditing processes (e.g. daily backup checks, weekly system maintenance and documentation review). Work will be Waterloo offices and client sites throughout the region with occasional opportunities for remote work based upon client and team commitments. Career growth allows for a balance between advanced technical skill development and an introduction to project/client management while mentoring alongside senior team members.

**Responsibilities**
- Good working knowledge of Active Directory, DNS, DHCP and File Sharing.
- Hardware/software/OS installation, configurations and upgrades, client on-boarding.
- Follow-up with clients, provide feedback and see assigned issues through to resolution.
- Properly escalate unresolved concerns to the next level of support, working closely with senior technical team members or third-party vendors as necessary to resolve outstanding issues.
- Evaluate, test, and deploy software/hardware upgrades to client server infrastructure.
- Update/close client tickets, maintain client IT documentation and enter daily time records.
- Occasional after-hours and on-call work as required.

**Requirements**:

- Strong communication, organizational and time-management skills.
- Strong client service skills and confidence when interacting with executive end-users.
- Excellent troubleshooting and multi-tasking skills in a fast-paced team environment.
- Working knowledge of help desk software and remote-control software.
- Strong proficiency in English - both spoken and written.

**One of the following**:

- Degree or Diploma in Information Technology, Computer Science or equivalent High School Diploma and IT industry certification.
- Valid “class G” Ontario Driver’s Licence.



  • Waterloo, Canada Home and Community Care Support Services Full time

    **Job Description**: **POSITION TITLE**: Procurement Specialist *** **REPORTS TO**: Director, Corporate Procurement & Contracts **POSITION STATUS**: Permanent, Full-Time **DIVISION / DEPARTMENT**: Procurement **LOCATION**:Waterloo Wellington (WW) Region or Hamilton Niagara Haldimand Brant (HNHB) Region **COMPETITION NUMBER**:23-A-005 **POSTING...


  • Waterloo, Canada Canadian Mental Health Association Waterloo Wellington Full time

    Posting closes: May 18, 2023 at 5:00pm **About Us**: **The Canadian Mental Health Association** Waterloo Wellington (CMHA WW) provides a full care system for those with addictions, mental health or developmental needs. We serve everyone from children to adults to seniors, all under one roof. Our programs help individuals and families to lead lives filled...


  • Waterloo, Canada Wilfrid Laurier University Full time

    **Date**:May 5, 2023 **Location**: Waterloo, CA **Company**:Wilfrid Laurier University **Department**: Information and Comm. Technologies **Job Type**: Limited Term **Full-time/Part-time**: Full Time (>=1249 hrs/year) **Campus**: Waterloo **Reports to**:Manager ICT Service Desk & Technical Support **Employee Group**: WLUSA **Application...


  • Waterloo, Canada University of Waterloo Full time

    Overview: **Term: 1 year.** The Technical Support Specialist will be responsible for providing front line technical support for CEE, its affiliated business units, and its clients. The scope of support offered is highly variable, demanding an incumbent with a high degree of problem solving ability, excellent critical thinking skills, and an innate ability...


  • Waterloo, Canada University of Waterloo Full time

    Overview: The Client Support Specialist is a key member of the WUSA team and is responsible for the day-to-day operation of the WUSA’s end-user computer infrastructure. The role ensures front-line, first level support for 50+ full-time user computers and over 150 user accounts for part-time staff and standalone devices across the organization. The Client...


  • Waterloo, Canada Open Text Corporation Full time

    **Principal Technical Support Specialist**: - Req id: 39046- Waterloo, ON, CA**OPENTEXT** OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the...


  • Waterloo, Canada GHD Full time

    **Organizations don't innovate, people do.** As part of our digital transformation business, you’ll help clients unlock innovation, embrace the future and change communities for good. And we’ll help you stimulate new thinking, accelerate your career and connect you to projects that really matter. Join our team of over 600 data scientists, design...


  • Waterloo, Canada Open Text Corporation Full time

    **Associate Product Support Specialist (Webroot)**: - Req id: 39148- Waterloo, ON, CA**OPENTEXT** OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in...


  • Waterloo, Canada University of Waterloo Full time

    Overview: A Network Support Specialist is responsible for supporting the data network at the University of Waterloo, its underlying infrastructure and working with clients to resolve issues. Each person participates in a wide range of activities to ensure a robust data network and a quality client experience. People in this position should be familiar with...


  • Waterloo, Canada Open Text Corporation Full time

    **Lead Technical Support Specialist**: - Req id: 40194- Waterloo, ON, CA**OPENTEXT** OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world,...


  • Waterloo, Canada GHD Full time

    Organizations don't innovate, people do. As part of our digital transformation business, you’ll help clients unlock innovation, embrace the future and change communities for good.  And we’ll help you stimulate new thinking, accelerate your career and connect you to projects that really matter.  Join our team of over 600 data scientists, design...


  • Waterloo, Canada Open Text Corporation Full time

    **Lead Cloud Support Specialist**: - Req id: 32425- Waterloo, ON, CA Richmond Hill, ON, CA**OPENTEXT - THE INFORMATION COMPANY** As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information...


  • Waterloo, Canada Sun Life Full time

    Our student and new graduate programs offer a chance to explore Sun Life from the inside. You’ll make a difference in the lives of our customers and communities, while building the skills and experience that allow you to grow in a meaningful and rewarding way. **Length of Term**:4 months (May - August 2024) Reporting to the Manager, the Ops Support and...


  • Waterloo, Canada opentext Full time

    **OPENTEXT - THE INFORMATION COMPANY** Together Carbonite and Webroot form the SMB and Consumer Division of OpenText. The mission of our joint offering is to make cyber resilience simple, reliable and accessible in the connected world. We foster a thriving, dynamic environment rich with inventive minds and entrepreneurial spirit and our employees are...


  • Waterloo, Canada opentext Full time

    **OPENTEXT - THE INFORMATION COMPANY** Together Carbonite and Webroot form the SMB and Consumer Division of OpenText. The mission of our joint offering is to make cyber resilience simple, reliable and accessible in the connected world. We foster a thriving, dynamic environment rich with inventive minds and entrepreneurial spirit and our employees are...


  • Waterloo, Canada MEDA Full time

    **Position Summary** Reporting to the Director, Corporate and Creative Communications, the Communications Specialist will support MEDA’s external communication strategy by writing and co-creating content for digital channels, positioning MEDA as a leader in economic development in the areas of agri-food market systems and impact investment in countries in...

  • IT Specialist

    4 weeks ago


    Waterloo, Canada P&P Optica Full time

    **About P&P Optica** We’re a truly diverse team in every sense of the word, and our team is incredibly smart. Our culture is respectful and caring, and work-life balance is a real thing! PPO is a well-funded, scaling company with huge opportunities for career growth in every part of the organization. If you’re looking for an opportunity to tackle...

  • Service Specialist

    1 month ago


    Waterloo, Canada Manulife Full time

    **_Are you looking for a supportive, collaborative workplace with great teams and inspiring leaders? You’ve come to the right place. We’re looking for ambitious people who share our values and want to make every day better for people around the world. If this sounds like you, and the career below sounds exciting, we’d like to hear from you....

  • Learning Specialist

    1 month ago


    Waterloo, Canada CB Canada Full time

    Learning Specialist - Renewals - PROCOM KW is currently searching for a Learning Specialist with experience in sales enablement and/or renewals.Learning Specialist - Renewals Job DetailsOur client’s global Renewals teams are responsible for retention and growth of off-cloud and cloud contracts, and their ability to onboard effectively and keep performing...

  • Marketing Specialist

    14 hours ago


    Waterloo, Canada Wilfrid Laurier University Full time

    **Date**:Jan 12, 2023 **Location**: Waterloo, CA **Company**:Wilfrid Laurier University **Department**: Advancement and External Relations **Job Type**: Limited Term **Full-time/Part-time**: Full Time (>=1249 hrs/year) **Campus**: Waterloo **Reports to**:Marketing Manager **Employee Group**: WLUSA **Application Deadline**: January 26,...