Systems Support Specialist

3 weeks ago

Waterloo, Canada peopleCare Communities Full time

peopleCare is a family owned, values-based organization that provides outstanding care and exceptional experiences for those who live and work in our long-term care and retirement homes. Our staff are engaged, enthusiastic and strive to exceed expectations. We are always looking to hire talented and caring new people, who want to make a difference and who embrace change with a positive attitude. Investing in staff wellness, recognition, education, and leadership development is a priority.
Named one of Canada’s Best Managed Companies for ten years in a row, peopleCare is also accredited with Exemplary Standing. These distinctions are thanks to our outstanding team of skilled and dedicated people working collaboratively with our partners to drive excellence in operations, care, and services. Our teams are committed to social impact and going Beyond Ourselves in our communities.

THE ROLE
Exciting growth within our Systems & Innovation team presents a unique opportunity for a Systems Support Specialist to join our organization.

In this role, you'll be a key player in supporting our IT infrastructure and initiatives, working closely with a dedicated team to ensure seamless system operations. As a Systems Support Specialist, you'll thrive in our dynamic environment, collaborating with industry leaders to provide exceptional support to our internal teams. Your attention to detail, technical expertise, and project management skills will be instrumental in driving the success of our projects across various areas. Your adaptability, enthusiasm, and problem-solving abilities will help you navigate challenges and work collaboratively to achieve our goals. If you're ready for a rewarding challenge and want to make a meaningful impact, we welcome you to join us as a Systems Support Specialist.

**Reports to**: Systems Administrator

RESPONSIBILITIES
- Collaborate with stakeholders to develop and update company-wide policies and procedures, ensuring alignment with goals, standards, and regulations.
- Support new employee onboarding by providing guidance on policies, procedures, and company culture, and coordinate training sessions.
- Manage equipment and software procurement, setup, and troubleshooting for internal departments, ensuring timely delivery and support.
- Serve as a point of contact for employees seeking assistance with operational issues, collaborating with managers to resolve issues efficiently.
- Maintain documentation of policies, procedures, and operational guidelines, ensuring compliance through audits and assessments.
- Foster cross-departmental collaboration to identify process improvements and develop training materials tailored to departmental needs.
- Continuously evaluate and refine policies, procedures, and training programs to enhance efficiency and effectiveness.
- Support implementation of systems and procedures by facilitating seamless integration of newly developed or updated policies and procedures into existing workflows, ensuring adherence by all stakeholders.

EDUCATION AND EXPERIENCE
- Bachelor's degree or Diploma in Information Technology, Computer Science, Business Administration, or related field preferred.
- Relevant certifications in project management, process improvement, or ITIL advantageous.
- 1-2 years of experience in a similar role, preferably in a corporate or multi-departmental environment.
- Proven experience in policy development, training, and end-user support.
- Strong background in equipment and software management, troubleshooting, and customer service.
- Familiarity with document management systems, compliance standards, and regulatory requirements.
- Excellent communication and organizational skills, with the ability to interact effectively with stakeholders.
- Experience with project management methodologies beneficial for driving continuous improvement initiatives.

Thank you for your interest in working with us

  • IT Systems Specialist

    2 weeks ago

    Waterloo, Canada Tangam Systems Full time

    As an IT Systems Specialist at Tangam, you will establish and maintain proper standards and practices across the company and contribute to the growth of Tangam’s industry-leading casino optimization software, the company, and its offices. **Who we are**: Tangam Systems is a rapidly growing company that is at the cutting edge of developing data analytics...

  • Business Systems Specialist

    2 days ago

    Waterloo, Canada peopleCare Communities Full time

    peopleCare is a family owned, values-based organization that provides outstanding care and exceptional experiences for those who live and work in our long-term care and retirement homes. Our staff are engaged, enthusiastic and strive to exceed expectations. We are always looking to hire talented and caring new people, who want to make a difference and who...

  • Product Support Specialist

    7 days ago

    Waterloo, Canada Open Text Corporation Full time

    **Product Support Specialist**: - Req id: 32092- Waterloo, ON, CA**OPENTEXT - THE INFORMATION COMPANY** Together Carbonite and Webroot form the SMB and Consumer Division of OpenText. The mission of our joint offering is to make cyber resilience simple, reliable and accessible in the connected world. We foster a thriving, dynamic environment rich with...

  • Systems Specialist Uccc

    2 days ago

    Waterloo, Canada Equitable Life of Canada Full time

    At Equitable Life of Canada, we realize that your work life is not just about performing a job; it's about being part of a workplace that helps you grow and reach your full potential. Within our friendly and collaborative work environment, we recognize that the key to our growth and success is a dedicated, motivated and customer-responsive staff. Join...

  • Technical Support Specialist

    29 minutes ago

    Waterloo, Canada Open Text Corporation Full time

    **Technical Support Specialist**: - Req id: 39855- Waterloo, ON, CA**OPENTEXT** OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle...

  • Specialist, Systems Engineering

    Found in: Talent CA C2 - 2 weeks ago

    Waterloo, Canada Raytheon Technologies Full time

    Unspecified We are currently seeking a Specialist, Systems Engineering for our Waterloo location. This position is responsible for the planning, coordination and execution of system engineering activities within an integrated product/project team composed of customers, internal and subcontract members. The primary focus of this position is on system...

  • Procurement Specialist

    5 days ago

    Waterloo, Canada Home and Community Care Support Services Full time

    **Job Description**: **POSITION TITLE**: Procurement Specialist *** **REPORTS TO**: Director, Corporate Procurement & Contracts **POSITION STATUS**: Permanent, Full-Time **DIVISION / DEPARTMENT**: Procurement **LOCATION**:Waterloo Wellington (WW) Region or Hamilton Niagara Haldimand Brant (HNHB) Region **COMPETITION NUMBER**:23-A-005 **POSTING...

  • Associate Product Support Specialist

    2 days ago

    Waterloo, Canada Open Text Corporation Full time

    **Associate Product Support Specialist**: - Req id: 32803- Waterloo, ON, CA**OPENTEXT - THE INFORMATION COMPANY** Together Carbonite and Webroot form the SMB and Consumer Division of OpenText. The mission of our joint offering is to make cyber resilience simple, reliable and accessible in the connected world. We foster a thriving, dynamic environment rich...

  • Principal Technical Support Specialist

    4 days ago

    Waterloo, Canada Open Text Corporation Full time

    **Principal Technical Support Specialist**: - Req id: 39046- Waterloo, ON, CA**OPENTEXT** OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the...

  • Associate Product Support Specialist

    7 days ago

    Waterloo, Canada Open Text Corporation Full time

    **Associate Product Support Specialist**: - Req id: 32090- Waterloo, ON, CA**OPENTEXT - THE INFORMATION COMPANY** Together Carbonite and Webroot form the SMB and Consumer Division of OpenText. The mission of our joint offering is to make cyber resilience simple, reliable and accessible in the connected world. We foster a thriving, dynamic environment rich...

  • Associate Product Support Specialist

    5 days ago

    Waterloo, Canada Open Text Corporation Full time

    **Associate Product Support Specialist (Webroot)**: - Req id: 39148- Waterloo, ON, CA**OPENTEXT** OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in...

  • Junior Technical Support Specialist

    7 days ago

    Waterloo, Canada Open Text Corporation Full time

    **Junior Technical Support Specialist**: - Req id: 31952- Waterloo, ON, CA**OPENTEXT - THE INFORMATION COMPANY** Together Carbonite and Webroot form the SMB and Consumer Division of OpenText. The mission of our joint offering is to make cyber resilience simple, reliable and accessible in the connected world. We foster a thriving, dynamic environment rich...

  • Intermediate Technology Specialist, Core Systems Developer

    Found in: Talent CA C2 - 2 weeks ago

    Waterloo, Canada Equitable Life of Canada Full time

    Intermediate Technology Specialist, Core Systems Developer Waterloo, ON, Canada Req #2186 Tuesday, March 26, 2024 At Equitable, we realize that your work life is not just about performing a job; it's about being part of a workplace that helps you grow and reach your full potential. Within our friendly and collaborative work environment, we recognize...

  • Intermediate Technology Specialist, Core Systems Developer

    7 days ago

    Waterloo, Canada Equitable Life of Canada Full time

    At Equitable, we realize that your work life is not just about performing a job; it's about being part of a workplace that helps you grow and reach your full potential. Within our friendly and collaborative work environment, we recognize that the key to our growth and success is a dedicated, motivated and client-responsive staff. Join Equitable today. ...

  • Intermediate Technology Specialist, Core Systems Developer

    7 days ago

    Waterloo, Canada Equitable Life of Canada Full time

    At Equitable, we realize that your work life is not just about performing a job; it's about being part of a workplace that helps you grow and reach your full potential. Within our friendly and collaborative work environment, we recognize that the key to our growth and success is a dedicated, motivated and client-responsive staff. Join Equitable today. ...

  • Intermediate Technology Specialist, Core Systems Developer

    7 days ago

    Waterloo, Canada Equitable Life of Canada Full time

    At Equitable, we realize that your work life is not just about performing a job; it's about being part of a workplace that helps you grow and reach your full potential. Within our friendly and collaborative work environment, we recognize that the key to our growth and success is a dedicated, motivated and client-responsive staff. Join Equitable today. ...

  • Associate Product Support Specialist

    2 days ago

    Waterloo, Canada opentext Full time

    **OPENTEXT - THE INFORMATION COMPANY** Together Carbonite and Webroot form the SMB and Consumer Division of OpenText. The mission of our joint offering is to make cyber resilience simple, reliable and accessible in the connected world. We foster a thriving, dynamic environment rich with inventive minds and entrepreneurial spirit and our employees are...

  • Associate Product Support Specialist

    7 days ago

    Waterloo, Canada opentext Full time

    **OPENTEXT - THE INFORMATION COMPANY** Together Carbonite and Webroot form the SMB and Consumer Division of OpenText. The mission of our joint offering is to make cyber resilience simple, reliable and accessible in the connected world. We foster a thriving, dynamic environment rich with inventive minds and entrepreneurial spirit and our employees are...

  • Systems Administrator

    4 days ago

    Waterloo, Canada University of Waterloo Full time

    Overview: **Term: 1 year** The University of Waterloo Library is the campus's partner in learning, research and innovation. Its two main locations and three satellite spaces act as interdisciplinary hubs, bringing together the knowledge, expertise and resources needed by our diverse campus community. The University was built for change and the Library...

  • Desktop Support Technician

    2 days ago

    Waterloo, Canada Navitas Vehicle Systems Full time

    **About us** - **Navitas Vehicle Systems Ltd. is a leading designer and Manufacturer of Electric Drive Systems & Multi-Purpose Platforms for LSV Market (Low Speed Vehicles), Material Handling and Outdoor Power Equipment Markets. Our Products include DC & AC Drive Systems utilizing CAN & Bluetooth Communications for Advanced Control & Performance.**_ -...