Client Relations Coordinator

1 month ago


Vancouver, Canada Focus Translations Canada Inc. Full time

Focus Translations Canada Inc. is a leader in legal translation services, providing accurate, confidential, and timely translations for law firms, corporations, and government agencies.

**Role Overview**:
We’re looking for a proactive **Client Relations Coordinator** to manage client communications, ensure smooth onboarding, and maintain long-term client relationships. Your role will be key in delivering exceptional customer service and coordinating legal translation projects with our internal team.

**Key Responsibilities**:

- Onboard new clients and guide them through the translation process.
- Maintain strong client relationships and provide regular updates.
- Coordinate translation projects, ensuring timely and accurate delivery.
- Resolve client inquiries and issues efficiently.
- Gather feedback to improve service quality.

**What We’re Looking For**:

- Excellent communication skills (English; additional languages a plus).
- Strong organizational skills and attention to detail.
- Customer service or project coordination experience (legal/translation experience is a plus).
- Ability to work independently and collaborate with a team.

Pay: $22.03-$24.31 per hour

Expected hours: 40 per week

**Benefits**:

- Dental care
- Disability insurance
- Extended health care
- Paid time off
- Vision care
- Work from home

Flexible language requirement:

- French not required

Schedule:

- Monday to Friday
- Morning shift

**Education**:

- Secondary School (preferred)

**Experience**:

- Call center: 1 year (preferred)
- Customer service: 1 year (preferred)

Work Location: In person

Application deadline: 2024-12-10
Expected start date: 2024-12-10



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