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Technical Assistant
3 weeks ago
Work Term: Permanent
- Work Language: English
- Hours: 40 hours per week
- Education: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
- Experience: 3 years to less than 5 years
- or equivalent experience
**Tasks**:
- Review, evaluate and implement new administrative procedures
- Establish work priorities and ensure procedures are followed and deadlines are met
- Carry out administrative activities of establishment
- Oversee and co-ordinate office administrative procedures
- Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
- Provide business systems, network and Internet support to users in response to identified difficulties
**Computer and technology knowledge**:
- Spreadsheet
- Word processing software
- Internet
- Database software
- MAC
- Networking software
- Networking hardware
- Networking security
- Extranet
- Intranet
- Programming languages
- Software development
- Wireless networks
- C#
**Security and safety**:
- Criminal record check
**Work conditions and physical capabilities**:
- Fast-paced environment
- Work under pressure
- Tight deadlines
- Repetitive tasks
**Personal suitability**:
- Efficient interpersonal skills
- Excellent oral communication
- Organized
- Reliability
**Screening questions**:
- Do you have previous experience in this field of employment?
**Other benefits**:
- Free parking available
- Paid time off (volunteering or personal days)
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