Technical Service Representative

3 weeks ago

Scarborough, Canada Sames Full time

**Job Title**:Technical Service Representative

Are you a motivated individual with a passion for the technical field? Whether you are just starting your career or have previous experience, we have an exciting opportunity for you to join our team as a Technical Service Representative. As a Technical Service Representative, you will play a crucial role in providing top-notch equipment and systems installation services, as well as technical assistance to our sales staff and valued customers. You'll be part of a close-knit, experienced team dedicated to your success.

**What We Offer**:

- Comprehensive training, mentoring, and development opportunities to prepare you for a long-term career
- Exposure to award-winning and innovative products, fostering professional growth
- Competitive salary commensurate with experience and skills
- Comprehensive benefits package, including health insurance, retirement plans, and more

**Our Values**:
At our company, we embrace a set of core values that guide our actions and shape our culture:

- Human Touch: We believe in fostering genuine connections with our customers and colleagues, treating each interaction with empathy and respect.
- Customer Satisfaction: We are dedicated to exceeding customer expectations and delivering exceptional service and support.
- Accountability for the Future: We take responsibility for our actions and strive to make sustainable choices, protecting the environment and contributing to a more beautiful world.

**Responsibilities**:

- Provide timely service, repairs, and estimates either on-site or remotely
- Assist with installations and training sessions
- Contribute to training schools to enhance product knowledge
- Prepare necessary reports as directed by the technical manager
- Conduct account management visits to ensure equipment efficiency
- Respond to urgent service requests promptly
- Catalog and maintain demonstration equipment
- Maintain a safe, clean, and organized work area
- Assist other departments and perform miscellaneous tasks as needed

**Required Skills and Qualifications**:

- Mechanical knowledge, preferably gained through work-related experience. Electrical a plus.
- Strong mechanical aptitude and ability to quickly grasp new products
- Proficiency in working safely with hand and power tools
- Willingness and ability to travel locally as required (valid driver's license and passport).
- Ability to travel internationally a plus.
- Basic proficiency in Microsoft Office preferred
- Very good verbal and written communication skills in English, with proficiency in French as an asset
- Strong organizational and problem-solving skills
- Outstanding punctuality and reliability
- Team-driven work ethic with a mission to serve and a sense of urgency
- Ability to maintain positive working relationships with customers, clients, vendors, co-workers, and management

**Education and Training**:

- High school diploma or general education diploma

**Working Environment and Physical Requirements**:

- Ability to stand, sit, bend, and lift objects up to 50 lbs.
- Exposure to solvents, paints, and some hazardous materials
- Comfortable working with machines and utilizing hand/power tools on a daily basis
- Willingness to wear personal protective equipment when necessary

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