Research & Learning Specialist

7 months ago

Ottawa, Canada Ottawa Chinese Community Service Centre Full time

**PURPOSE**

The Research and Learning Specialist provides professional expertise in research and adult learning in the comprehensive planning, design, development and delivery of tools and learning for IT employers against funders requirements and project objectives. This position works closely with members of the team, including the national partners and employers, ensuring the timely development and delivery of product and program related activities.

The Research and Learning Specialist is responsible for ensuring the coordination of resources and logistics to enable the design, the development and the delivery of program activities.

**AREAS OF ACCOUNTABILITY**

**GENERAL**

All employees, regardless of their position or status, are accountable for the following;
- Undertaking work as directed by their Manager/Supervisor
- Establishing and maintaining harmonious working relationships with colleagues
- Exercising judgement in appropriately completing work
- Informing Manager/Supervisor as soon as possible if work will not be completed according to specified expectations
- Informing Manager/Supervisor as soon as possible if resources are being under-utilized and/or improvements can be made
- Acquiring the skilled knowledge required of the position.

**MISSION, VISION & VALUES**

**Accountable for**:

- Acting in accordance with OCCSC’s mission, vision, values and policies in all dealings

**POLICIES, PROCEDURES, STANDARDS AND PROCESSES**

Accountable for:

- Complying with the policies and processes for OCCSC

**PLANNING**

**Accountable for**:

- Participating in the development of a plan to ensure delivery against funding objectives and within time span provided; Needs Assessment, Design, Development, Delivery & Evaluation
- Working according to approved plan
- Monitoring plan; providing ongoing updates, raising issues when there are obstacles and/or risks to meeting plan

**PROGRAM NEEDS ASSESSMENT**
- Design, development, and delivery of Focus Groups to obtain insight as to the needs and learning gaps of employers (~80 employers)
- Analysis of focus group findings
- Development of recommendations based on Focus Group findings
- Managing small group sessions with Team Leads to identify further gaps and challenges
- Design and development of small group sessions with selected employers (~6) to further explore needs
- Deliver thorough, accurate written report of Needs Analysis for use by instructional designers, content developers and team members

**PROGRAM DESIGN**

**Accountable for**:

- Quality of the design of the program; general content, materials, delivery methodology, resources, etc.
- Guiding and providing expertise to instructional designers
- Reviewing all materials by instructional designers to ensure quality/appropriateness

**PROGRAM DEVELOPMENT**
- Accountable for overseeing all aspects of content development.
- Guiding and providing expertise to content developers
- Reviewing all materials provided by content developers to ensure quality/appropriateness
- Monitoring activity against plan
- Providing ongoing updates and raising issues that present obstacles and/or risk not meeting project plan objectives

**PROGRAM DELIVERY**

Accountable for ensuring:

- Delivery plan is in place; format, media, materials, resources, evaluation, etc.
- Monitors delivery of content; evaluations, feedback, etc.
- Recommends adjustments to design/delivery based on evaluations and feedback

**EVALUATION**

Accountable for;
- Design, development, implementation and analysis for evaluation methodology and process throughout all phases of the project
- Through analysis, presenting findings and recommendations to management for continuous improvement and effectiveness.

**REPORTING**

**Accountable for ensuring**:

- Accurate and timely information is provided to Manager re: funder reporting
- Accurate and timely information is provided to Manager re: project status
- Accurate and timely information is provided to Manager re: project evaluation
- Accurate and timely information is provided to Manager re: any obstacles and/or risks associated with not being able to meet plan

**COMMUNICATIONS & RELATIONSHIPS**

Internal Relations and Communications

**Accountable for ensuring**:

- Effective and productive departmental relationships are established and maintained
- Conflicts and issues are resolved in a timely and constructive manner

**External Relations and Communications**

**Accountable for ensuring**:

- Effective and productive external relationships are established and maintained
- Conflicts and issues are resolved in a timely and constructive manner.

**Required Qualifications**:
Knowledge and Expertise: A strong foundation in research methodologies, information literacy, and learning theory. Familiarity with various types of research tools, databases, and resources is crucial.

Communication Skills: Excellent communication skills, both written and verbal, to effectively assist individuals in their re

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