User Support Technician
4 months ago
Education:
- Expérience:
**Education**:
- Bachelor's degree
- or equivalent experience
**Work setting**:
- Office building
**Tasks**:
- Respond to users experiencing difficulties with computer
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Supervise other technical support workers in this group
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
- Perform Web-server backup and recovery operations
- Provide customer service
- Manage incidents
**Supervision**:
- 3-4 people
**Area of work experience**:
- Quality assurance or control
**Personal suitability**:
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Organized
- Team player
- Ability to multitask
**Screening questions**:
- Are you currently legally able to work in Canada?
**Experience**:
- 2 years to less than 3 years
**Other benefits**:
- Free parking available
- On-site amenities
- Team building opportunities
- Durée de l'emploi: Permanent
- Langue de travail: Anglais
- Heures de travail: 40 hours per week
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