User Support Technician

5 months ago

Edmonton, Canada Gill Multimedia Ltd. Full time

Education: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
- Experience: 1 year to less than 2 years
**Tasks**:

- Respond to users experiencing difficulties with computer
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
**Support for persons with disabilities**:

- Offers mentorship, coaching and/or networking opportunities for persons with disabilities
**Support for newcomers and refugees**:

- Offers mentorship programs that pair newcomers and/or refugees with experienced employees
**Support for youths**:

- Offers mentorship, coaching and/or networking opportunities for youth
**Support for Veterans**:

- Offers mentorship, coaching and/or networking opportunities for Veterans
**Support for Indigenous people**:

- Offers mentorship, coaching and/or networking opportunities for Indigenous workers
**Support for mature workers**:

- Offers mentorship, coaching and/or networking opportunities for mature workers
**Supports for visible minorities**:

- Offers mentorship programs that pair members of visible minorities with experienced employees
- Work Term: Permanent
- Work Language: English
- Hours: 40 hours per week

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