user support technician

6 months ago

Edmonton, Canada IRONBULL CONTRACTING INC. Full time
  • Education: College/CEGEP
  • Experience: 2 years to less than 3 yearsTasks
  • Respond to users experiencing difficulties with computer
  • Consult user guides, technical manuals and other documents to research and implement solutions
  • Provide advice and training to users in response to identified difficulties
  • Collect, organize and maintain a problems and solutions log for use by other technical support analysts
  • Participate in the redesign of applications and other software
  • Provide business systems, network and Internet support to users in response to identified difficulties
  • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate softwareSupport for newcomers and refugees
  • Recruits newcomers and/or refugees who were displaced by a conflict or a natural disaster (for example: Ukraine, Afghanistan, etc.) Support for Indigenous people
  • Develops and maintains relationships with indigenous communities, indigenous-owned businesses and organizations Supports for visible minorities
  • Applies hiring policies that discourage discrimination against members of visible minorities (for example: anonymizing the hiring process, etc.)
  • Work Term: Permanent
  • Work Language: English
  • Hours: 30 hours per week

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