User Support Technician

5 months ago

Edmonton, Canada Saab's Trucking Ltd. Full time

Education: College, CEGEP or other non-university certificate or diploma from a program of 3 months to less than 1 year
- Experience: 1 year to less than 2 years
**Tasks**:

- Respond to users experiencing difficulties with computer
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Supervise other technical support workers in this group
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
- Provide customer service
**Work conditions and physical capabilities**:

- Fast-paced environment
- Attention to detail
- Standing for extended periods
**Other benefits**:

- Other benefits
- Work Term: Permanent
- Work Language: English
- Hours: 30 to 40 hours per week

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