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IT User Support Technician

3 months ago

Edmonton, Alberta, Canada Edgelink Communications Ltd Full time
Position Overview

As a User Support Technician at Edgelink Communications Ltd, you will play a crucial role in assisting users who encounter challenges with their computer systems. Your expertise will help ensure smooth operations and enhance user satisfaction.

Educational Requirements
  • Completion of a college, CEGEP, or other non-university certificate or diploma program lasting between 3 months to less than 1 year
  • Equivalent experience may also be considered
Key Responsibilities
  • Assist users facing technical difficulties with their computers
  • Research and implement solutions by consulting user manuals, technical documents, and other resources
  • Provide support for business systems, networks, and Internet-related issues
  • Set up equipment for employee use, ensuring proper installation of cables, operating systems, and necessary software
  • Conduct backup and recovery operations for web servers
Work Environment
  • Fast-paced atmosphere
  • Ability to meet tight deadlines
  • Strong attention to detail is essential
Personal Attributes
  • Demonstrates accuracy in work
  • Possesses efficient interpersonal skills
  • Exhibits excellent oral and written communication abilities
  • Capable of multitasking effectively
  • Strong time management skills
Screening Questions
  • Are you legally authorized to work in Canada?
  • Do you have prior experience in this field?
Experience Requirements
  • 7 months to less than 1 year of relevant experience
  • Permanent position
  • Work language: English
  • Working hours: 30 to 40 hours per week