Friendly Connection and Wellness Programs

4 weeks ago

Scarborough, Canada Senior Persons Living Connected Full time

**Mission Statement**: Understand the aspirations of seniors and respond with innovative supports.

**Vision Statement**: Building inclusive communities where all seniors are connected to living their best possible life.

**Position**:Friendly Connection and Wellness Programs Coordinator

**Hours of Work**: 35 hours per week (Full Time; Contract ending March 2023)

**Reports to**: Community Health Programs Manager

**Deadline**:Until position is filled

**What to expect when you join SPLC***:

- Competitive compensation with a comprehensive health benefits plan
- Rewarding career that supports meaningful work in our communities
- Training and Professional Development opportunities
- Healthy and safe working environment

**Position Summary***:
Responsible for the implementation, coordination and evaluation of Friendly Visiting, Security Check, and Wellness Program, health promotion outreach services; supervise volunteers, and organize training and orientation programs and activities related to community and program needs. The coordinator will also work in collaboration with internal partners to connect clients and caregivers to services as needed.

**Responsibilities**:
**1. Plans and conducts services related to the Friendly***:
**Visiting***:
**, and Health Promotion Departments***:

- Plans, coordinates and delivers effective friendly visiting, telephone reassurance, friendly escorting, friendly shopping, security check services, and wellness activities
- Assesses the needs of each client and develops a customized services plan with client
- Support clients to take an active role in their social, mental, and physical wellbeing
- Schedules visits and appointments within the scope of the services to optimize client safety
- Conducts InterRAI-CHA assessments, prepares care and/or service plans as needed
- Ensures appropriate match between client and volunteer in collaboration with Volunteer Services
- Monitors the services and client’s progress, and makes referral to case manager or other services when necessary

**2. Supervises and trains Friendly Visiting and Wellness Program volunteers to ensure effective service delivery***:

- Monitors the performance of each volunteer and maintains records of volunteers’ services
- Works closely with Volunteer Services, Health Promotion Team regarding recruitment, training, supervision, recognition, retention, and termination of volunteers for Friendly Visiting, outreach and Wellness services

**3. Evaluates and improves Friendly Visiting and Wellness services outcomes***:

- Compiles and maintains services records in Procura
- Monitors the quality of the services and collects feedback regularly from clients, volunteers, case managers, other staff and/or other service providers
- Responds to Incident, Feedback, and Complaint Reports with appropriate follow up actions and recommendation in a timely manner as required

**Education**:

- Diploma in Social Services or equivalent, preferably in with a focus in Gerontology
- Membership in good standing with a regulatory body in Ontario (Ontario College of Social Workers and Social Service Workers (OCSWSSW) will be considered an asset

**Experience and Skills**:

- One (1) year experience in social services
- Experience in program planning, implementation and evaluation and group facilitation
- Proficient in Microsoft Office, specifically Word and Excel
- Experience working in diverse communities, with the ability to be culturally sensitive and appropriate is an asset
- Knowledge of aging process and issues related to seniors
- Ability to identify needs of seniors, particularly high risk, frail, vulnerable clients
- Counseling, referral and advocacy skills
- Excellent communication skills delivered in an empathetic and caring manner
- Strong interpersonal, planning, facilitation and organization skills
- Accurate filing and record keeping
- Ability to work both independently and as part of a team
- Ability to speak Cantonese is a requirement

**Other**:

- Vulnerable Sector screening required
- Flexible schedule as occasional evening and weekend work will be required
- A valid driver’s license and a car is required for home visits
- Proof of full COVID-19 vaccination or Medical Exemption Certificate required

**While we thank all applicants for their interest, only those applicants selected for interview will be contacted.***:

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