Manager - Onsite Technology Support Team

6 months ago

London, Canada Western University Full time

**Classification & Regular Hours**:
Hours per Week: 35

Salary Grade: 17

**About Western**:
Since 1878, Western University has been committed to serving our communities through the pursuit of academic excellence and by providing students, faculty, and community members with life-long opportunities for intellectual, social, and cultural growth. We seek excellent students, faculty, and staff to join us in what has become known as the "Western Experience" - an opportunity to contribute to a better world through the development of new knowledge, new abilities, new connections, and new ways to make a difference.

**About Us**:
The Department of Western Technology Services (WTS) is a central source committed to providing high-quality, cost-effective technology solutions and services to the campus community in support of the teaching and research missions of the University. WTS works collaboratively with other IT groups within Western’s faculties and support units to leverage central supported technology solutions and services where appropriate.

The WTS Onsite Technology Support Team is responsible for providing a broad range of 1st and 2nd level technical support to Western Faculties and Support Units.

**Responsibilities**:
The Manager of the Onsite Technology Support Team manages, mentors, and guides a team of 11 technology support specialists accountable for the configuration, support and maintenance of assigned unit’s (the client) network of workstations and other devices, installation of software needed by the client, and ensuring appropriate security, backup and recovery procedures are implemented. The Manager works to enhance and develop opportunities for the team to find optimal solutions to address client needs, and to improve productivity within the client’s department. The Manager is responsible for all functions involved in leading skilled and knowledgeable technology experts including recruiting, assessing performance, setting individual and team goals, managing conflict, effecting communication, and promoting team collaboration. The Manager acts as a liaison between the clients and WTS to ensure effective and timely communication, and to ensure that appropriate WTS resources are solicited to assist with the client’s technology needs. The Manager also oversees project work, technologies, and services as assigned by the Director of Client Services. The Manager participates in and contributes to unit strategic planning and department annual budget submissions.

**Qualifications**:

- Education:
- University Degree in an Information Technology field or College Diploma in Computer Systems Technology with relevant experience
- Certification in one of the following disciplines: ITSM, ITIL, Leadership preferred
- Experience:
- 10 years’ experience supporting computer technology
- 2 years’ experience in a supervisory role
- 10 years’ experience supporting computer technology in a higher education environment preferred
- 5 years’ experience in a supervisory role preferred
- Knowledge, Skills & Abilities:
- Proven ability to effectively manage all resources for day to day operations and project completion, to manage multiple projects, people and schedules within an academic context
- Ability to establish effective routines for excellent communication with all members of the team to maximize productivity
- Excellent oral and written communication skills, with the ability to convey information of a highly technical or complex nature to non-technical audience
- Develops self-awareness by realistically assessing one’s strengths and weaknesses and their impacts on others relative to the requirements of current work assignment.
- Demonstrated commitment to ongoing learning and professional development
- Ability to develop innovative customer service initiatives which improve quality and enhances customer satisfaction
- Initiative to seek out new challenges that require risk taking.
- Strong client focus and a desire to achieve results is essential
- Integrate new information and draw conclusions from it
- Willingness to make well thought out, effective decisions based on skills and experience in high stress situation
- Strong understanding of staff management with an ability to develop a strong team coupled with an ability to work effectively as a member of the WTS leadership team
- Effective leadership, supervision and mentoring of staff in day-to-day operations and project work
- Ability to coach and mentor team members to achieve high-quality outcomes
- Exceptional organizational skills, including managing multiple competing priorities
- Demonstrated ability to prepare and make presentations to large groups of colleagues
- Proactively anticipates and prevents problems.
- Ability to lead an effective meeting
- A well-defined sense of diplomacy, including solid negotiation, conflict resolution and people management skills
- Establishes a higher standard of performance excellence in key areas of

  • Operations and Performance Team Lead

    6 months ago

    London, Canada First Onsite Full time

    At First Onsite, we are on the lookout for an Operations and Performance Team Lead to join our growing team in Ontario. Are you a restoration industry enthusiast with a knack for strategic thinking and leadership? Do you have an unstoppable drive for continuous improvement? If you come from the restoration or property insurance industry, and you are eager...

  • Desktop Support Technician

    2 months ago

    London, Canada Ovation Workplace Services Full time

    **Deskside Support Services JD**: The Onsite technician responsibilities include: ▪ Acts as a first point of contact for end users seeking technical assistance with Desktop & Laptop hardware, Desktop/laptop software, network issues with desktop/laptop, issues with mobile devices and other peripherals. ▪ Troubleshooting Windows & Mac OS platforms...

  • Desktop Support Technician

    3 weeks ago

    London, Canada Ovation Workplace Services Full time

    **Deskside Support Services JD**: The Onsite technician responsibilities include: ▪ Acts as a first point of contact for end users seeking technical assistance with Desktop & Laptop hardware, Desktop/laptop software, network issues with desktop/laptop, issues with mobile devices and other peripherals. ▪ Troubleshooting Windows & Mac OS platforms...

  • Project Manager

    6 months ago

    London, Canada First Onsite Full time

    **Welcome to First Onsite. **We do not consider ourselves a corporate machine, we're a team of real people, and we are out to do some good - and that's our superpower. Yes, we have human power - and that's what makes our difference. WE GATHER AND GROW THE BEST TALENT IN THE INDUSTRY! So, if you consider yourself a TOP Project Manager in the disaster...

  • Desktop Support Technician

    2 months ago

    London, Canada Ovation work place services Full time

    **Deskside Support Services JD**: The Onsite technician responsibilities include: ▪ Acts as a first point of contact for end users seeking technical assistance with Desktop & Laptop hardware, Desktop/laptop software, network issues with desktop/laptop, issues with mobile devices and other peripherals. ▪ Troubleshooting Windows & Mac OS platforms...

  • Onsite Systems Analyst I

    6 months ago

    London, Canada VC3 Full time

    The **Onsite Systems Analyst I **is primarily responsible for providing onsite mid-level technical assistance and support to assigned VC3 clients. In addition, the Onsite Systems Analyst I role is responsible for running diagnostic programs, isolating problems, and determining and implementing solutions within a moderate scope of support. - In order to...

  • Onsite Systems Analyst I

    6 months ago

    London, Canada VC3 Full time

    Leveraging our standard technologies and process, coupled with our people and corporate structure, we deliver a unique end result for our customers. Our clients will experience increased employee productivity, predictability in capital and operating expenditures, reduced downtime and risk, improved employee morale, less lost revenue and enhanced business...

  • General Labourer

    6 months ago

    London, Canada First Onsite Full time

    We are seeking a **General Labourer** who is a key team player on projects! This is a exciting industry and this is an entry level position for someone looking to learn and grow in the construction/restoration industry. Someone that knows hand tools and power tools, and willing to jump into action when there are floods or fires and support the team...

  • Carpenter

    6 months ago

    London, Canada First Onsite Full time

    **First Onsite** is seeking to hire a **Carpenter** to help rebuild homes and businesses for our residential and commercial customers after disaster strikes like fires or flood emergencies. Do you have previous experience in restoration or construction? Are you looking to** build a successful career** while **rebuilding lives**? If so, keep reading! **A...

  • Amps Planner

    6 months ago

    London, Canada Trojan Technologies Full time

    Every person is unique, but we all have something in common: the need for safe, clean water. And it’s only by bringing together people with diverse ideas, perspectives, and backgrounds that we can solve the complex water problems of our changing world. At Trojan Technologies, we believe success for all comes from the contributions of every single one of...

  • IT Onsite/field Technician

    6 months ago

    London, Canada Compudata.ca Full time

    Compudata Systems is London and area's leading IT service provider for businesses. They are currently looking to hire a new on-site field technician to join its evolving technical team. If you have a passion for technology and are experienced in day to day management of IT networks, then you have found your next career move. Compudata has provided IT...

  • Technology Support Specialist

    6 months ago

    London, Canada Western University Full time

    **About Western**: Since 1878, Western University has been committed to serving our communities through the pursuit of academic excellence and by providing students, faculty, and community members with life-long opportunities for intellectual, social, and cultural growth. We seek excellent students, faculty, and staff to join us in what has become known as...

  • Technology Support Specialist

    6 months ago

    London, Canada Western University Full time

    **About Western**: Since 1878, Western University has been committed to serving our communities through the pursuit of academic excellence and by providing students, faculty, and community members with life-long opportunities for intellectual, social, and cultural growth. We seek excellent students, faculty, and staff to join us in what has become known as...

  • Manager, Iam Technology Operations

    1 week ago

    London, Canada The Canada Life Assurance Company Full time

    Permanent Full Time The Manager, IAM Technology Operations will lead a team of IAM Technology Operations and Governance Specialists supporting Critical technology IAM operations across User access lifecycle, Privilege access management, CIAM, MFA, Directory services, Analytics and IAM Control governance for Canada life and family of companies. Reporting to...

  • Technology Support Specialist

    3 months ago

    London, Canada Western University Full time

    **About Western**: Since 1878, Western University has been committed to serving our communities through the pursuit of academic excellence and by providing students, faculty, and community members with life-long opportunities for intellectual, social, and cultural growth. We seek excellent students, faculty, and staff to join us in what has become known as...

  • Information Technology Support Specialist

    2 months ago

    London, Canada Dillon Consulting Limited Full time

    Overview: Are you someone with developing leadership and technical capabilities? Do you enjoy building relationships and working collaboratively in a team environment with both internal and external stakeholders? Are you a trusted partner and a problem solver? If you enjoy entrepreneurship and innovation, this opportunity is for you! As someone with...

  • Manager, Information Technology Operations

    6 months ago

    London, Canada Jones Healthcare Group Full time

    Join Jones Healthcare Group - Where Innovation Meets Purpose! At Jones, we’re committed to the environment, our team, communities, and consumers, and we're inspired to make a meaningful impact through advanced packaging and medication dispensing solutions. **Summary of position**: **If you love** leading technological advancements and excel in a dynamic,...

  • Program Manager

    6 months ago

    London, Canada Support Ontario Youth Full time

    Program Manager - Skilled Trades Previous Experience: - 3-5 years of progressive program and/or project management and coordination experience - Experience working with adult education, employment and training sectors - 3-5 years of human resources management experience or supervisory experience including recruiting and interviewing **WORK SCHEDULE**: -...

  • Manager, IAM Technology Operations

    7 days ago

    London, Canada The Canada Life Assurance Company Full time $74,000 - $137,000

    Permanent Full Time The Manager, IAM Technology Operations will lead a team of IAM Technology Operations and Governance Specialists supporting Critical technology IAM operations across User access lifecycle, Privilege access management, CIAM, MFA, Directory services, Analytics and IAM Control governance for Canada life and family of companies....

  • Service Contract Administrator

    7 days ago

    London, Canada SCIEX Full time

    Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology?At SCIEX, one of Danaher’s 15+ operating companies, our work saves lives—and we’re all united by a shared commitment to innovate for tangible impact.You’ll thrive in a culture of belonging where you and your unique viewpoint...