Operations and Performance Team Lead

3 days ago

London, Canada First Onsite Full time

At First Onsite, we are on the lookout for an Operations and Performance Team Lead to join our growing team in Ontario. Are you a restoration industry enthusiast with a knack for strategic thinking and leadership? Do you have an unstoppable drive for continuous improvement?

If you come from the restoration or property insurance industry, and you are eager to dive into a role where you can make a real impact, ensuring top-notch performance and client satisfaction, then we're excited to meet you Let's make great things happen together

**A Day in the Life of an Operations and Performance Team Lead - ONTARIO**

In the dynamic role of Operations and Performance Team Lead, each day is a fresh opportunity to drive excellence in our operations. With a sense of urgency, you harness your data analysis skills, utilizing your proficiency in Excel to pinpoint trends and areas for improvement. Collaborating closely with Project Managers, Construction Managers, and File Managers, you ensure alignment on objectives and timelines, fostering efficient communication and workflow.

You adeptly co-manage administrative duties with Branch Managers, streamlining processes to boost efficiency. Your empathetic communication style shines as you navigate conflicts, nurturing a positive team atmosphere. You thrive in training sessions on new process improvements, showcasing your dedication to continuous growth and team advancement.

As a data-driven decision-maker, you leverage your analytical skills and knowledge of accounting principles to refine operations. You cap off each day by prioritizing tasks for the following day, ensuring everything aligns with our KPIs and SLAs, all while adeptly managing your time and handling any interruptions that come your way.

**Qualifications**
- Post-secondary Administration courses / diploma or degree
- 3+ years of property restoration experience, and/or property insurance experience
- Proven experience in operations, process improvement and performance management.
- Leadership skills with a focus on team development.
- Strong analytical skills and proficiency in Microsoft 365, particularly Excel.
- Knowledge of Xactimate and/or XactAnalysis
- Excellent communication and collaboration abilities, with a knack for conflict resolution.
- Adaptability to change and a commitment to maintaining strong personal ethics.
- Manage deadlines, manager sensitive information appropriately and maintain confidentiality and integrity
- Strong written and verbal communication skills - English and French is a bonus
- Willing to work evenings, on call and weekends when requested
- Periodic travel may be required
- The ability to pass a Criminal Record Check

Join our team at FIRST ONSITE and be part of a dynamic environment where your leadership and analytical skills are key to driving more success. If you're the voice of reason, can pivot on a dime, and passionate about making a positive impact, while having FUN we want to hear from you

**ARE YOU READY TO JOIN OUR TEAM?**
- In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, First Onsite Restoration will provide accommodations throughout the recruitment and selection process to applicants with disabilities. If selected to participate in the recruitment and selection process, please inform Human Resources or the Hiring Manager of the nature of any accommodation(s) that you may require in respect of any materials or processes used to ensure your equal participation._

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