Technology Support Specialist

2 weeks ago

London, Canada Western University Full time

**About Western**:
Since 1878, Western University has been committed to serving our communities through the pursuit of academic excellence and by providing students, faculty, and community members with life-long opportunities for intellectual, social, and cultural growth. We seek excellent students, faculty, and staff to join us in what has become known as the "Western Experience" - an opportunity to contribute to a better world through the development of new knowledge, new abilities, new connections, and new ways to make a difference.

**About Us**:
The Faculty of Education will transform education and transform lives by leading and contributing to teaching excellence in research-intensive academic and professional programs, and through world-class research that produces measurable and high-quality social impact that benefits society. We are committed to enhancing equity and accessibility for all learners, and culturally and socially responsive knowledge brokering and mobilization.

**Responsibilities**:

- The Technology Support Specialist provides broad, overall technological support to students and employees within the Faculty of Education. The incumbent will be responsible for assisting in the configuration, installation, support and maintenance of designated units' network of workstations, mobile and personal devices, and required software. The incumbent will ensure appropriate security, backup and recovery procedures are implemented. The Technology Support Specialist will prepare any related documentation, and assist in planning and installing upgrades and changes. The incumbent will ensure effective and timely communication with clients, and ensure that appropriate resources are solicited to assist with the client's facilities as needed.

**Qualifications**:
**Education**:

- Diploma in Computer Sciences; University degree in Computer Sciences or related field, and/or relevant software certification preferred

**Experience**:
Skills, Abilities & Expertise:

- Familiarity with programming languages and code
- Knowledge of commonly-used concepts, practices, and procedures relevant to the field
- Ability to adapt to change and master new technical and organizational concepts and processes
- Ability and willingness to stay abreast of technological developments
- Computer skills with the ability to creatively use and integrate technology to improve quality and productivity
- Communication skills to describe technical concepts effectively to both novice and sophisticated users
- Ability to write clear, concise and accurate procedural documentation
- Ability to work in a manner that models best practices in confidentiality standards
- Ability to provide solutions and ideas for improvement by using imaginative approaches where constructive thinking and innovation are required
- Ability to understand customer needs and expectations and provide excellent customer service to directly and indirectly satisfy expectations
- Ability to follow formal business practices with high attention to detail
- Demonstrated ability to take initiative, to work independently and follow through on work assignments
- Problem solving skills with a sense of urgency in resolving issues and getting tasks completed
- Proven ability and natural inclination to develop relationships by interacting with people in a professional, respectful and diplomatic manner
- Ability to work independently and effectively as a member of the team to achieve department goals
- Ability to investigate and research issues and resolve problems

**Why Western?**:
Consideration of applicants will include an assessment of previous performance, experience, and qualifications. Applicants should have oral communication skills in English.

**Western Values Diversity**:
Accommodations are available for applicants with disabilities throughout the recruitment process. If you require accommodations for interviews or other meetings, please contact Human Resources or phone 519-661-2194.

**Please Note**:
We thank all applicants for their interest; however, only those chosen for an interview will be contacted.

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