Service Administrative Support

4 weeks ago

Montréal, Canada Carmichael Engineering Ingénierie Carmichael Full time

With us, it's always about people

Innovation, excellence, integrity and determination are just some of the core values on which Carmichael is founded. These enduring values serve as guiding principles that have allowed us to thrive as a service provider of HVAC thermal systems for 100 years.

Carmichael is a place where your experience will be valued and respected. If you've ever tasted success and are hungry for more, Carmichael is the perfect place to satisfy your appetite for success.

**Responsibilities**:

- Enter customer’s data in the computer software and issue a work-order.
- Conduct a comprehensive analysis of closed work orders to determine the cost of parts, materials, equipment, tools and labour that were used to complete the work.
- Determine if the work order is complete (no omission of parts, materials, etc.)
- Determine the final cost price and final sale price of the work order and transfer the information to the billing group.
- Verify all work orders for accuracy & proper completion
- Provide the sales team with administration support of sales contracts
- Receive all customer invoicing related documents from the Carmichael offices, either hard copies or via electronically.
- Audit all Work-orders and affixed Cost and Selling Reports ensuring that all required information is duly filled.
- Contact service technicians, CSR’s, Services coordinators, estimators or any other team mate to obtain any missing information.
- Review, adjust and modify the costing preparation document affix to every work order ensuring to capture and bill all costs, parts, equipment, material, tooling. Hardware and billable activities.
- Approve the final version of all documents ensuring that they are in accordance with the Customer’s contract and with the company’s gross margins guidelines.
- Release documents for invoicing process.

**Requirements**:

- Minimum of 2 years of experience in an administration role
- College diploma preferably in a discipline related to business administration / Relevant work experience would be considered in place
- Bilingual in French and English (written and spoken).
- Be familiar with MS Office (Outlook, Excel and Word).

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