Service Advisor

6 months ago


Ottawa, Canada Pride Marine Group Ltd. Full time

** Pride Marine Group is looking to hire a Service Advisor in our Ottawa location**

**For over 35 years family owned and operated, Pride Marine Group has been creating personalized watercraft experiences. We don’t just sell boats—we help bring customer’s visions for a life well lived to reality by connecting them to the vessel that will take them where they want to go and through our unparalled service.**

**What You Bring to the Role**
- Ability to provide an exceptional level of customer service
- Outstanding verbal and written communication skills
- Great problem-solving skills, and strong ability to take initiative and be proactive
- Professional demeanor
- Strong organizational skills and the ability to multi-task
- Basic understanding of math
- Advanced computer skills

**What You'll Do**
- Create, update and assign work orders
- Use a menu selling approach when quoting customers
- Provide excellent service for both retail and internal customers
- Communication with service team and customers
- Schedule technicians while being mindful of delivery timeline expectations
- Proactively sell and schedule routine maintenance
- Ensure appropriate levels of customer communication
- Clear communication with customers regarding expectations and quotes
- Handle customer complaints as they arise, escalating to the appropriate individual as deemed necessary
- Collect payment upon completion of work
- Maintain zero dollars in accounts receivable over 30 days
- Refer potential sales leads to Location Manager
- Achieve Customer Satisfaction Index (CSI) target
- Work with Location Manager to achieve budget goals
- Work as a team with all Crewmembers
- Follow all Health & Safety policies and procedures
- All other duties as assigned

**What We'd Like From You**
- 2 to 4 years customer service experience in the automotive or marine industry considered an asset
- Able to work irregular hours during peak periods including weekends

**What's In It For You**
- Full benefits
- Hourly bonus based on meeting monthly budget targets
- Defined training plan
- Annual workplace improvement allowance of up to $150
- Demo boat for shared employee use at each location

**We thank you for your interest in Pride Marine Group, however only those selected for an interview will be contacted.**

**Job Types**: Full-time, Permanent

**Salary**: $22.00-$24.00 per hour

**Benefits**:

- Casual dress
- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Store discount
- Vision care

Schedule:

- 8 hour shift
- Monday to Friday
- Weekends as needed

Supplemental pay types:

- Bonus pay

Application question(s):

- Will you be able to reliably commute or relocate to our Ottawa location for this job?

**Experience**:

- Customer Support and/or Client Services: 1 year (preferred)
- Marine, Automotive and/or Parts and Warranty: 1 year (preferred)

Work Location: In person



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