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Service Advisor

4 weeks ago

Ottawa, Canada AutoCanada Inc. Full time

**Service Advisor**
**Hunt Club Nissan**
**Ottawa, ON**

We are looking for** **a **Service Advisor** who is passionate about delivering an exceptional customer experience to join our growing team Northland Nissan** **is looking for a friendly and motivational individual to fill this position. You will play a key role in curating the service experience for our valued clients who choose to service their vehicles at our dealership.

Your love of the automotive industry, cars in general and dealing with the public coupled with your commitment to delivering the highest level of customer service, while overcoming day to day obstacles will ensure your ultimate success as a Service Advisor.

**What's in for you?**
- Competitive compensation package
- Health and Dental Benefits
- Life Insurance
- Employee Vehicle Purchase Plan
- Employee and Family Assistance Program

**Your Key Responsibilities**
- Estimating the cost and time needed for a wide range of repairs.
- Welcoming customers and discussing their needs
- Answering customer inquiries, either in person or on the phone
- Develop repair estimates by taking the cost of materials, supplies, and labor into consideration.
- Prepare repair orders by detailing the vehicle’s problems or symptoms.
- Connecting customers to the right auto technician
- Test-driving vehicles to confirm the customers’ vehicle is repaired as needed.
- Maintaining automotive records by keeping track of problems and corrective actions

**Your Capabilities and Credentials**
- Minimum of 1 year dealership experience in a Service Advisor role required
- CDK experience is an asset.
- Automotive knowledge
- Proven ability to provide an exceptional customer experience
- Ability to set and achieve targeted goals
- Ability to thrive in a fast-paced environment with many priorities
- Demonstrated communication and interpersonal skills
- Must be able to remain calm when customers and/or situations are not
- Organization and follow-up skills
- Experience and desire to work with technology