Automotive Service Advisor

5 months ago

Ottawa, Canada Ottawa Honda Full time

As a key member of the Ottawa Honda team, the Service Advisor brings to life the Automotive Service Experience for the Customer. Reporting to the Service Manager, this position is responsible for creating great first impressions and to guide the customers through the maintenance scheduling process and repair of their vehicles.

The Service Advisor is an expert listener and is a master at executing all the service processes with due diligence and customer service in mind. The Service Advisor has an eagle eye for "the details" and strives to be a product knowledge expert to ensure we provide each customer with a personalized service experience.

The Service Advisor builds strong relationships with customers in an effort to achieve service targets and utilizes the tools provided to them to ensure all customers keep coming back to the dealership.

As a team player, the Service Advisors strives to develop collaborative relationships throughout the dealership.

**Specific Responsibilities**

Develop Strong Relationships with Customer and continue to develop the Relationship:

- Greet customers on the phone or in the Dealership, promptly and in a courteous manner.
- Address customer questions/needs promptly and professionally.
- Schedule appointments based on service calls.
- Show Service customers personalized service.
- Ensure comprehensive re-delivery check of customer vehicle, ensuring cleanliness and that all items identified for service/repair have been carried out appropriately and on schedule.
- Assist customers in scheduling appointments for routine maintenance and needed repairs.
- Handle customer complaints and ensures high customer satisfaction standards.

**Service Experience**
- Identify service needs of customer vehicle based upon historical service data.
- Ask the proper questions to ensure the vehicle to be serviced is diagnosed properly.
- Provide repair and maintenance recommendations.
- Advise customers of estimated service and repair costs and review details of service/repair invoice with customer to gain their understanding of all services provided.
- Explain the nature of the repairs.
- Determine progress of repair/service orders and inform customer accordingly.
- Handle phone inquiries regarding work-in-progress, appointments and return phone messages promptly.
- Advise customers on the care of their cars and value of maintaining their vehicle in accordance with manufacturer’s specifications and warranty maintenance.

**Be detailed oriented**
- Actively maintain the cleanliness of personal and team workspaces.
- Maintain a high level of grooming, hygiene and professional appearance.
- Ensure all documentation/paperwork is completed in an accurate and timely manner.
- Keep service department forms, menus and pricing guides up to date.
- Ensure vehicles are parked in assigned areas, make sure they are locked and all key are marked and put away correctly.
- Document customer’s routine maintenance or vehicle problems accurately and clearly on the repair order.
- Understand and sells in-dealership manufacturer service promotions.
- Be knowledgeable about new features, specials and updates.
- Be a champion for delivering excellent service 100% of the time.
- Actively promote and develop new business.

Develop and maintain full knowledge about the Industry
- Keep up to date with products, accessories, prices and key features of major competitors.

**Skills**

Excellent interpersonal skills with an upbeat and engaging attitude.

Customer relationship skills including listening and the ability to communicate effectively.

Excellent verbal communication and writing skills.

Problem solving and critical thinking skills.

Basic computer skills.

Good math skills.

Organized and pays attention to detail.

Flexible and open to change; take on special tasks as needed.

Conscientious.

Ability to negotiate win-win.

Results oriented and accountable.

Ability to work independently or within a team.

Able to operate manual and automatic transmissions.

Holds a valid driver’s license.

Adaptable to work evening shifts.

**Education & Experience**

Grade 12 High School Diploma.

College certificate or additional courses would be an asset.

A fundamental understanding of automotive mechanical fundamentals.

Adaptable to work evening and weekend shifts as scheduled.

**Job Types**: Full-time, Permanent

**Benefits**:

- Dental care
- Extended health care
- Life insurance
- Vision care

Schedule:

- Monday to Friday
- Weekends as needed

Work Location: In person

  • Automotive Service Advisor

    5 months ago

    Ottawa, Canada Surgenor Automotive Group Full time

    **Automotive Service Advisor NO WEEKENDS! HUGE OPPORTUNITY!!** **Surgenor Automotive Group** is a progressive store offering a great career opportunity as a **Full-time Service Advisor**. In business for over 50 years, the **Surgenor Automotive Group** is a family-owned company that continually strives to provide the best possible customer service which is...

  • Automotive Service Advisor

    5 months ago

    Ottawa, Canada Midas Auto Service Experts (Ottawa) Full time

    **Automotive Service Advisor** **Midas Ottawa Is Hiring!** At **Midas, **we take pride in what we do and stand behind our work. We are now looking for someone with great communication and customer service skills, a positive attitude, and a strong work ethic to join our team in Ottawa. Experience with automotive service or parts counter is...

  • Automotive Service Advisor

    5 months ago

    Ottawa, Canada Car-On Automotive Group Full time

    Car-On Auto is looking for an Automotive Service advisor! **About Car-On Automotive Group**: Family-owned and located in Ottawa we are a pre-owned automotive store in a league of our own. We are Eastern Ontario's largest and fastest-growing pre-owned store. We are a full-fledged, cradle-to-grave dealership with sales, service, parts and body shop...

  • Automotive Service Advisor

    4 weeks ago

    Ottawa, Ontario, Canada Car-On Automotive Group Full time

    About Car-On Automotive GroupCar-On Automotive Group is a family-owned business located in Ottawa, Eastern Ontario's largest and fastest-growing pre-owned automotive store. We pride ourselves on being a full-fledged dealership with sales, service, parts, and body shop departments, offering a cradle-to-grave experience for our customers.Job SummaryWe are...

  • Automotive Service Advisor

    5 months ago

    Ottawa, Canada Dilawri Automotive Group Full time

    S. Dilawri Automotive Group is currently seeking a Service Advisors to join our dynamic team at our following dealerships: **Orleans Mitsubishi** Essential Job Duties: - Greet and welcoming of service customers and listens to their concerns - Work with technicians to identify required maintenance and repairs - Prepare repair orders, enter them into the...

  • Automotive Service Advisor

    2 days ago

    Ottawa, Canada Dilawri Automotive Group Full time

    S. Dilawri Automotive Group is currently seeking a Service Advisors to join our dynamic team at our following dealerships: **Orleans Mitsubishi** Essential Job Duties: - Greet and welcoming of service customers and listens to their concerns - Work with technicians to identify required maintenance and repairs - Prepare repair orders, enter them into the...

  • Automotive Service Advisor

    3 months ago

    Ottawa, Canada Car-On Automotive Group Full time

    Car-On Auto is looking for an Automotive Service advisor!About Car-On Automotive Group:Family-owned and located in Ottawa we are a pre-owned automotive store in a league of our own. We are Eastern Ontario's largest and fastest-growing pre-owned store. We are a full-fledged, cradle-to-grave dealership with sales, service, parts and body shop departments....

  • Automotive Service Advisor

    5 months ago

    Ottawa, Canada Myers Orleans Jeep Dodge Chrysler Full time

    Automotive** Service Advisor** With growing inventory, expanding sales, and a drive to succeed, Orleans Dodge Chrysler Jeep Ram is THE place to be on the busy Orleans Automall Strip. From the top selling Jeep Cherokee, to the two-time Motor Trend Truck of the Year Ram 1500, and everything in between, Orleans Dodge is uniquely positioned and growing quickly...

  • Automotive Service Advisor

    5 months ago

    Ottawa, Canada Surgenor National Leasing Limited Full time

    **Automotive Service Advisor NO WEEKENDS! HUGE OPPORTUNITY!!** **Surgenor Automotive Group** is a progressive store offering a great career opportunity as a **Full-time Service Advisor**. In business for over 50 years, the **Surgenor Automotive Group** is a family-owned company that continually strives to provide the best possible customer service which is...

  • Automotive Service Advisor

    5 months ago

    Ottawa, Canada Bytek Automobiles Inc Full time

    **Bytek Volkswagen is looking for a Service Advisor to join Our Team!** The Service Advisor promotes the sale of the dealership parts and labor by building positive ongoing relationships with customers. They are responsible for providing solutions to the customer's automotive problems and making recommendations regarding maintenance and long-term automotive...

  • Automotive Parts Advisor

    6 months ago

    Ottawa, Canada Dilawri Automotive Group Full time

    S. Dilawri Automotive Group is currently seeking Parts Advisors to join our dynamic team**.** Essential Job Duties: - Provide efficient and excellent customer services as it pertains to parts - Receive requests from employees for parts to fix customer vehicles in for servicing - Cost out parts to the Work Order for accurate billing and invoices - Attend to...

  • Automotive Service Advisor

    5 months ago

    Ottawa, Canada Active Green + Ross Full time

    **Experienced Service Advisor needed for a busy Ottawa Store!** **Are you outgoing, friendly, organized and a leader everyone wants to follow?** **Do you have a strong work ethic and the drive to succeed?** **We would like to meet you!** **Responsibilities**: - Implement all systems, procedures, and processes - Achieve high profitability - Maintain a...

  • Automotive Service Advisor

    6 months ago

    Ottawa, Canada Active Green + Ross Full time

    **Experienced Service Advisor needed for a busy Ottawa Store!** **Are you outgoing, friendly, organized and a leader everyone wants to follow?** **Do you have a strong work ethic and the drive to succeed?** **We would like to meet you!** **Responsibilities**: - Implement all systems, procedures, and processes - Achieve high profitability - Maintain a...

  • Automotive Service Consultant

    1 week ago

    Ottawa, Ontario, Canada Car-On Automotive Group Full time

    Car-On Auto is seeking an exceptional Automotive Service Advisor to join our team at Car-On Automotive Group.About Car-On Automotive Group:A family-owned and operated pre-owned automotive store in Ottawa, we are Eastern Ontario's largest and fastest-growing pre-owned store. We are a full-service dealership offering sales, service, parts, and body shop...

  • Automotive Service Advisor

    6 months ago

    Ottawa, Canada Active Green + Ross Full time

    Service Advisor Role Position is a sales position, any sales experience or great worth ethic will be considered. We need a team player who is highly coachable. **Responsibilities**: - Implement all systems, procedures, and processes - Achieve high profitability - Maintain a high level of customer satisfaction - Process Warranty Claims Daily - Organize...

  • Automotive Service Advisor

    5 months ago

    Ottawa, Canada Bytek Volkswagen Full time

    Bytek Volkswagen is currently looking for a **Service Advisor **to join our team! This is your opportunity to become part of a great Volkswagen family and work in a premium dealership that offers a friendly and professional customer-oriented environment. We have been serving the Ottawa area for over 60 years and pride ourselves on offering top tier service...

  • Automotive Service Advisor

    5 months ago

    Ottawa, Canada Luxe Auto Lounge Inc. Full time

    Looking to join a fun and engaging team? Do you like to work in a fast-paced environment and enjoy working with cars? Look no further! Since 2009 Luxe Auto Lounge has been involved in automotive sales and service with a keen eye for providing a high level of service to its clients. Applicants should have a valid G-class drivers license as well as a clean...

  • Automotive Service Advisor

    5 months ago

    Ottawa, Canada Belair Lexus Full time

    Overview: **Duties**: - Greet customers and assess their service needs - Provide recommendations on necessary repairs and maintenance - Generate service orders and explain repair details to customers - Coordinate with the service team to ensure timely completion of work - Upsell additional services or products to enhance the customer experience - Handle...

  • Automotive Service Advisor

    4 weeks ago

    Ottawa, Ontario, Canada The 401 Group of Companies Full time

    **Job Summary**We are seeking a highly skilled and motivated Automotive Service Advisor to join our team at The 401 Group of Companies. As a key member of our team, you will be responsible for providing exceptional customer service and ensuring that our customers receive the best possible experience.Key Responsibilities:Assist customers in the parts store...

  • Automotive Service Manager

    4 weeks ago

    Ottawa, Ontario, Canada Otto's Service Centre Ltd. Full time

    Job SummaryWe are seeking an experienced Automotive Service Manager to join our team at Otto's BMW. The successful candidate will be responsible for leading our service department, ensuring exceptional customer satisfaction, and driving business growth.Key ResponsibilitiesLead and manage the service department, ensuring efficient operations and high-quality...