Specialist E-commerce Operations

3 months ago


Montréal, Canada Maison Birks Full time

**BIRKS. PURE DELIGHT.**

Established since 1879,
- **Birks **is a luxury jewellery store whose reputation is built on quality, exclusivity, unique design and excellence in service. We pride ourselves in offering meaningful experiences and in building intimate relationships with each and every one of our clients.As a
- **Representative, E-Commerce Operations & Client Service** for our
- **Birks **Corporate Office, located in Downtown Montreal, you will get to embody our
- **_ belief in the promise of a brighter tomorrow _**through each interaction. As such, you will get to work in a highly motivated team that values excellence, hard work and team work.**ARE YOU OUR HIDDEN GEM?**

Under the general supervision of the E-Commerce Manager, the-
In Addition, the
- **Representative, E-Commerce Operations & Client Service** will be expected to- Review incoming e-commerce orders from Magento and action accordingly
- Review fraud verifications and coordinate with Credit department for suspicious, high-risk orders
- Search other warehouses for inventory when items not available in Distribution Centre
- Create transfer orders for merchandise when applicable, ensuring follow-ups with stores and/or Brand Management
- Change sales orders to ready to ship once stock has been allocated
- Coordinate with Distribution Centre and other relevant departments on e-commerce order statuses
- Coordinate engraving requests with Distribution Centre and Product Development team
- Process returns, when applicable
- Cancel orders, when applicable
- Assist E-Commerce Manager with updating and maintaining product information online, including: product descriptions, images, style attributes, shipping restrictions, style categories, titles and any enhanced product content, as well as inventory and pricing
- Respond to customer complaints, in accordance with Client Service procedures and protocol
- Provide technical support to customers experiencing website problems, including talking customer through any difficulties, placing orders on behalf of customer when necessary and notifying E-commerce Manager of recurring technical issues
- Work closely with the E-Commerce Manager to troubleshoot problems with the online customer experience and provide insight on enhancement opportunities
- Provide support to Social Media Manager for social media inquiries
- Maintain product and service knowledge by attending trainings and workshops
- Maintain customer records by updating account information, such as customer profiles and notes regarding previous communications- College degree or equivalent work experience
- 1 to 2 years’ experience in Customer Service, or a similar position
- 1 to 2 years’ of relevant experience in E-Commerce and/or order fulfillment
- Data entry experience
- Fully bilingual (English, French)
- Excellent written and verbal communication skills (English, French)
- Strong people skills
- Strong attention to detail and ability to multi-task
- Time management, analytical, problem solving and decision-making skills
- Solid knowledge of MSOffice (Word, Excel, PowerPoint and Outlook)
- Knowledge of Magento and/or D365, an asset

**OUR PROMISE OF DELIGHT**

At Birks, you will find a management team that truly cares about your professional growth. You will be empowered to be yourself, in order to offer excellent customer service and to create an experience that will build long-lasting client relationships.In return for your commitment to excellence, we offer- Competitive earnings
- Social benefits
- Wellness program
- Award and recognition programs
- Innovative and unique training programs
- Employee discounts

Come join us at
- **Birks**, and
- **_let your true self shine_**

**Are you the gem we are looking for?



  • Montréal, Canada Maison Birks Full time

    **BIRKS. PURE DELIGHT.** Established since 1879, **Birks **is a luxury jewellery store whose reputation is built on quality, exclusivity, unique design and excellence in service. We pride ourselves in offering meaningful experiences and in building intimate relationships with each and every one of our clients.**ARE YOU OUR HIDDEN GEM?** Under the general...

  • E-commerce Specialist

    4 months ago


    Montréal, Canada Naked & Famous Denim Full time

    Naked and Famous Denim is looking for an ecommerce specialist to join our special team. We are not a normal denim company and we never will be. Instead of relying on celebrity endorsements and expensive ad campaigns, we devote all of our resources to sourcing the world’s best fabric and turning it into awesome jeans. No advertising, no washes, no...


  • Montréal, Canada Maison Birks Full time

    **BIRKS. PURE DELIGHT.** Established since 1879, **Birks **is a luxury jewellery store whose reputation is built on quality, exclusivity, unique design and excellence in service. We pride ourselves in offering meaningful experiences and in building intimate relationships with each and every one of our clients. - As a **Representative, E-Commerce Operations...


  • Montréal, Canada Aylo Careers Full time

    **What you'll be doing**: - Operate an e-commerce website that sells and ships physical goods internationally. - Oversee site optimization initiatives. - Provide regular inventory updates on new product launches to celebrate successes and highlight opportunities. - Compile monthly sales reports for the team using a variety of graphs and tools. - Maintain an...


  • Montréal, Canada Lightspeed Commerce Full time

    **Hi there! Thanks for stopping by** Are you actively looking for a new opportunity? Or just checking the market? Wellyou might just be in the right place! Lightspeed is seeking a results-oriented GTM Operations Specialist. As a GTM Operations Specialist, you will be responsible for reviewing and approving all new sales opportunities, along with processing...

  • E-commerce Coordinator

    4 months ago


    Montréal, Canada Boutique La Vie En Rose Full time

    Join a diverse and talented team For years now, we’ve been designing lingerie and swimwear for everyday living. Why do we do what we do? Because we want women around the world to look and feel their best! Join our dynamic team to start a stimulating professional career in a committed and constantly evolving environment. We’re a proudly local company...

  • E-commerce Coordinator

    4 months ago


    Montréal, Canada Boutique La Vie En Rose Full time

    Join a diverse and talented team For years now, we’ve been designing lingerie and swimwear for everyday living. Why do we do what we do? Because we want women around the world to look and feel their best! Join our dynamic team to start a stimulating professional career in a committed and constantly evolving environment. We’re a proudly local company...

  • E-commerce Specialist

    4 months ago


    Montréal, Canada MATT & NAT Full time

    **Company Description** Establishing a career at Matt & Nat means being part of a loving family. We don’t just hire employees; we engage passionate and driven individuals to complete our team. Our working environment is positive and welcoming. It encompasses passionate people that share a similar vision of how a conscientious fashion corporation should...


  • Montréal, Canada SSENSE Full time

    Company Description SSENSE (pronounced [es-uhns]) is a global technology platform operating at the intersection of culture, community, and commerce. Headquartered in Montreal, it features a mix of established and emerging luxury brands across womenswear, menswear, kidswear, and Everything Else. SSENSE has garnered critical acclaim as both an e-commerce...

  • E-commerce Manager

    4 months ago


    Montréal, Canada NOLK Full time

    Are you passionate about digital innovation? Do you thrive in an environment where creativity meets analytical rigour? The Nolk Fashion and Apparel group is seeking a dynamic individual to spearhead our e-commerce endeavours and drive our fashion brands to new heights. As the **E-commerce Manager,** you will be pivotal in optimizing the online presence,...

  • E-commerce Manager

    4 months ago


    Montréal, Canada Onze Montréal Full time

    ONZE-MONTREAL.COM We pride ourselves on producing quality women’s apparel that is designed to flatter, irrespective of age or body type. Our specialty lies in crafting dresses that effortlessly bring a casual ‘wow’ factor to your everyday wardrobe, characterized by their accessibility and size inclusivity. Our collections are sold on multi-brand...


  • Montréal, Canada Conifere Full time

    Job Title**:Digital Marketing Specialist - E-Commerce Kids Snowsuit Website** Company: Conifere Are you passionate about creating a captivating online shopping experience for parents and caregivers looking for the perfect snowsuits for their little ones? Do you have a flair for digital marketing and a creative mindset that can captivate audiences across...

  • E-commerce Manager

    3 months ago


    Montréal, Canada PROHIBITION Full time

    PROHIBITION, Canada's leading cannabis smoking accessories retailer is looking for an E-commerce Manager **Overview** In this role, your skills will be utilized for the creation of website SEO, basic graphic design, front-end web design, digital marketing, newsletters, rudimentary product photography and photo manipulation, and uploading new products to our...


  • Montréal, Canada Lightspeed Commerce Full time

    **Hi there! Thanks for stopping by** Are you actively looking for a new opportunity? Or just checking the market? Wellyou might just be in the right place! As a GTM Ops Specialist in our Sales Support and Compliance team, you will be responsible for reviewing and approving all new sales opportunities, along with processing software returns, adjustments,...


  • Montréal, QC, Canada Boutique La Vie En Rose Full time

    Join a diverse and talented team For years now, we’ve been designing lingerie and swimwear for everyday living. Why do we do what we do? Because we want women around the world to look and feel their best! Join our dynamic team to start a stimulating professional career in a committed and constantly evolving environment. We’re a proudly local company with...


  • Montréal, Canada Moose Knuckles Canada Full time

    _**WHAT WE BELIEVE**_ We believe in inclusion, we believe in self-expression, we believe in no judgement and we believe in individualism. - **WHO WE ARE**_ We are bold, we are tenacious, we are courageous and brave. We are a cast of characters; We embrace our differences and we share our likenesses. - **Some of What’s in it for You!**_ - Paid Personal...


  • Montréal, Canada Ubisoft Full time

    **Company Description** Ubisoft’s 20,000 team members, working across more than 30 countries around the world, are bound by a common mission to enrich players’ lives with original and memorable gaming experiences. Their commitment and talent have brought to life many acclaimed franchises such as Assassin’s Creed, Far Cry, Watch Dogs, Just Dance,...

  • E-commerce Manager

    3 months ago


    Montréal, Canada PROHIBITION Full time

    PROHIBITION, Canada's leading cannabis smoking accessories retailer is looking for an E-commerce Manager **Overview** In this role, your skills will be utilized for the creation of website SEO, basic graphic design, front-end web design, digital marketing, newsletters, rudimentary product photography and photo manipulation, and uploading new products to our...


  • Montréal, Canada Maison Birks Full time

    Dreaming of working for a Canadian luxury brand with a rich history? Are you ready to join a stimulating and dynamic environment with opportunities for advancement? Since 1879, Birks has been a luxury jeweler renowned not only for the quality, exclusivity, and uniqueness of our creations, but also for the unparalleled excellence of our service. Our current...

  • Collections Specialist

    4 months ago


    Montréal, Canada Lightspeed Commerce Full time

    **Hi there! Thanks for stopping by** Are you actively looking for a new opportunity? Or just checking the market? Wellyou might just be in the right place! We are looking for a Collections Specialist to join our team in Montreal. You will be part of the Finance team and be reporting to the Collections Manager. As a Collections Specialist, you will hold a...