E-commerce Specialist

2 weeks ago

Montréal, Canada MATT & NAT Full time

**Company Description**
Establishing a career at Matt & Nat means being part of a loving family. We don’t just hire employees; we engage passionate and driven individuals to complete our team. Our working environment is positive and welcoming. It encompasses passionate people that share a similar vision of how a conscientious fashion corporation should operate. If you are passionate about fashion and want to be a part of a growing organization that prioritizes social responsibility, integrity and love in their operations, we are looking for you
- Prepare and build seasonal catalogues for the website (English and French)
- Prepare and build seasonal sales files for the website (English and French)
- Work directly in the E-Commerce platform system, writing product content is accurate, posted and completed.
- Support photo studio team and graphic designer in ecommerce images delivery
- Review and update existing products to include the most up to date product information and features
- Update inventory, request stock and approve requests of stock from the Ecom warehouses.
- Create promotional codes / gift cards
- Ensure all price promotions are up to date
- Manage and review product presentation on site to ensure accuracy
- Ensure the product images, descriptions and prices are accurate and constantly updated;
- Work with marketing team to plan promotions on our website, grow and drive traffic sales and assist in running site-wide promotional events.
- Provide reporting and analytics on key online performance indicators
- Analyze sales data and remain well informed of competitive listings to provide feedback to marketing team to promote the low seller in social media
- Be in daily contact with the developer for all changes, updates, modifications on the website
- Manage relationships and performance of third parties such as affiliate company (regarding affiliates opportunities) Google, Online advertising agency, CRM, website platform provider, etc.
- Assist Care department with issues or troubleshooting related to the website
- Be the backup for E-commerce Coordinator
- Collaborate on the development of customer segmentation strategies, and feed campaign performance insights back to the analysis team in an iterative improvement loop
- Performance Tracking & Reporting
- Build segmented newsletters based on customer interest
- Report on performance

**Qualifications**
- Analytical mindset
- Strong prioritization skills
- Team worker
- Strong sense of responsibility and autonomy
- Methodological and organized approach
- Must be fluent in French and English
- 2 or more years of work experience in a similar position
- Quick and resourceful, team-player, flexible, accurate and very detail-oriented
- Knowledge in Shopify, Momentis an asset
- Knowledge and experience in Excel

**Additional Information**
- Challenging yet creative work environment
- Newly designed office, located near restaurants, cafés and public transport
- Competitive salary, benefits, and personal/sick days
- Group insurance plan (massage, dental, eye exam)
- Open-concept kitchen and working space
- Free coffee
- Employee discount on merchandise
- Paid Opus Card &/or Parking Space

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