Systems Administrator/operations Support Specialist
4 weeks ago
**Position: Systems Administrator/Operations Support Specialist - Intermediate**
**Location: 56 Wellesley St. West, 2nd Floor, Toronto, Ontario**
**Security Level: CRJMC**
Max # of submissions: 3
NOTE
Assignment Type: This position is currently listed as "Hybrid" and consultants will be required to work onsite at the work location 3 days a week and 2 days from home. The details of this arrangement will be confirmed with the Hiring Manager.
Must Haves:
2+ years of experience providing technical support at Tier 1
Technical certifications: A+, ITIL Foundation Certification, or equivalent ITIL experience
Technical knowledge of Windows and Linux servers and operating systems, and technology infrastructure
Knowledge and Skills/Experience of Microsoft great Plains 2016, Quadrant Workforce, BSSI Health Financial Management Module, Citrix, AD account creation
Description
NOTE
Extension/Amendment Attestation: These resources will be acquired through the IT Source Resource Pool or VOR Competitive arrangement #Tender_12075 Managed Service Provider for Contingent IT Resources and/or Successor VOR for services all ending April 5, 2025. VOR #Tender_12075 terminates April 5, 2025 and has an option to extend for a further one year.
The resources needed till March 31, 2026, will include an option to extend, at the same rate, till March 31, 2026 if Tender_12075 Managed Service Provider for Contingent IT Resources is also extended for a further one year, else an RFS under the Successor VOR will be issued for the services required after April 5, 2025 to March 31, 2026.
**Responsibilities**:
Provide daily ongoing first point of contact support to clients through the Footprint ticketing system or other mechanism
Prioritize regularly scheduled support activities along with urgent, often unscheduled support requests with a high level of responsiveness and time sensitivity
Liaison between users and other team members including Database Administrators (DBA’s), System Administrators, Network Administrators, Privacy and Security Specialists, and Software Subject Matter Experts
Triage Footprints tickets to Subject Matter experts for resolution Ensuring all tickets are accurately categorized for reporting purposes
Identify connectivity defects and assist in trouble shooting root cause
Follow all established Service Management processes, and identify opportunities for improvement.
Experience and Skill Set Requirements:
Public Sector Experience : 5 points
- 2+ years of experience working in the healthcare industry
Technical Skills: 40 points
- 2+ years of experience providing technical support at Tier 1
- Technical certifications: A+, ITIL Foundation Certification, or equivalent ITIL experience
- Technical knowledge of Windows and Linux servers and operating systems, and technology infrastructure
- Knowledge and Skills/Experience of Microsoft great Plains 2016, Quadrant Workforce, BSSI Health Financial Management Module, Citrix, AD account creation
Technical Skills: 40 points
- Knowledge of Service Management Processes with 2+ years’ experience in supporting remote clients. Experience triaging tickets, prioritizing, categorizing and handling service requests, incidents and problem tickets
Management and Communication Skills: 15 points
- Proven track record for building strong working relationships
Strong interpersonal, and verbal and written communication skills
- Excellent customer service skills, including tact and diplomacy to ensure client needs are managed effectively
- Excellent analytical, problem-solving and decision-making skills
- A motivated, flexible, creative team player with perseverance, excellent multi-tasking abilities and a proven track record for meeting strict deadlines
**Job Type**: Fixed term contract
Contract length: 12 months
Pay: $300.00-$350.00 per day
Schedule:
- 8 hour shift
Work Location: Hybrid remote in Toronto, ON M5B 0B6
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