Systems Administrator/operations Support Specialist

1 week ago


Toronto, Ontario, Canada Arthur Grand Technologies Inc Full time

Arthur Grand Technologies is currently seeking a highly motivated and
Systems Administrator/Operations Support Specialist - Intermediate for one of our clients.


Position:
Systems Administrator/Operations Support Specialist - Intermediate


Location:
Toronto, Ontario (Hybrid)


Duration:
Long Term Contract


Must haves:

  • Tier 1 business help desk and service/incident management support experience
  • Experience in supporting Salesforce platform, Confluence and Jira

Experience and Skill Set Requirements

Core Skills and Experience - 55%

5-9 years of experience in:

  • Tier 1 business help desk and service/incident management support experience
  • Experience in supporting Salesforce platform, Confluence and Jira
  • Coordinating communication, collection and storage of active reports for analysis
  • Tracking reported problem, issue, or system failure using automatic incident management system and providing report daily
  • Creating adhoc reports and running routine reports in production and nonproduction environments directly and through other partners
  • Preparing technical documentation for product end users
  • Automated incident management systems, logging calls, and provide resolution in a timely and efficient manner
  • Support for complex problems or issues and escalating as appropriate or following escalation process
  • Experience with information retrieval packages, one or more communications protocols, one or more operation systems and hardware platforms
  • Experience with middleware and gateways.

Public Sector/Healthcare Experience - 5%

  • 5+ years of experience working with federal/provincial/broader publicsector healthcare providers
  • Knowledge of OPS Enterprise Architecture artifacts (or similar), processes and practices an asset
  • Ability to produce technical documentation that comply with industry standard practices
  • Indepth knowledge of industry standard such as Project Management Institute (PMI)
  • Knowledge of OPS I&IT project management methodologies an asset
  • Knowledge and experience with OPS Health related projects an asset
  • Knowledge and understanding of Ministry policy and IT project approval processes and requirements an asset
  • Experience with large complex IT Healthrelated projects.

General Skills - 10%

  • Exceptional analytical, problem solving and decisionmaking skills
  • Demonstrated strong interpersonal, verbal and written communication, and presentation skills
  • Proven troubleshooting and critical thinking experience
  • Effective consulting skills to engage with all stakeholders with proven track record for building strong working relationships
  • Strong facilitation and negotiation skills with ability to build rapport with stakeholders and drive negotiations to a successful outcome
  • Excellent customer service skills, including tact and diplomacy to ensure client needs are managed effectively
  • A motivated, flexible, detailoriented and creative team player with perseverance, excellent organization and multitasking abilities, and a proven track record for meeting strict deadlines.

About Arthur Grand Technologies:

Arthur Grand Technologies is a leading provider of staffing and technology consulting services.

Our company is managed by a team of professionals who have worked for big 5 consulting firms for 20+ years.

We are a minority-owned staff augmentation and technology consulting company.

Thank you for considering Arthur Grand Technologies. We look forward to hearing from you soon.

Best regards,

Sindhu

Arthur Grand Technologies Inc

Arthur Grand Technologies is an Equal Opportunity Employer (including disability/vets)

Job Type:
Fixed term contract

Contract length: 12-15 months

Work Location:
On the road

  • Toronto, Ontario, Canada CB Canada Full time

    Systems Administrator/Operations Support Specialist - Intermediate Systems Administrator/Operations Support Specialist On behalf of our client in the Government Services Sector, PROCOM is looking for a Systems Administrator/Operations Support Specialist. Systems Administrator/Operations Support Specialist – Job Description Operational Support – Queue...


  • Toronto, Ontario, Canada Cleo Consulting Full time

    Requisition: RQ00056Supplier Assignment: RQ Systems Administrator/Operations Support Specialist - JuniorAccount: Supply OntarioStart Date: End Date: Business Days: 263.00Job Title: Operations Support Specialist - JuniorThis is an onsite role - please confirm they will work onsite for Monday - Friday business hours.Office Location: 200 Front St West,...


  • Toronto, Ontario, Canada Clarity Hiring Full time

    Toronto ON3-month contract, Onsite$35/hourAbout the opportunity:The Service Desk Specialist plays a crucial role in the day-to-day operations of the Service Desk, ensuring smooth business functioning with minimal disruptions. This position involves delivering exceptional customer service, serving as the primary point of contact for technology-related...


  • Old Toronto, Ontario, Canada GlassHouse Systems Full time

    We are looking for a Senior Systems Administrator to join our Managed Services group in the Toronto office. This is a full-time hybrid position.The Senior Technical Linux Systems Specialist will participate in technical delivery of Managed Services to internal and external customers and participate in corporate infrastructure projects as needed.What you'll...


  • Toronto, Ontario, Canada Nordic Full time

    Make a difference. Be happy. Grow your career.The RoleThe System Administrator will be responsible for administration and maintenance of Nordic's systems and workstations. The System Administrator improve upon existing infrastructures, and will be responsible for providing strong technical support, end-user training problem solving and developing strategies...


  • Toronto, Ontario, Canada Paladin Technologies Full time

    Paladin Technologies has emerged as the largest complex systems integrator in Canada. As a leader in the design, deployment, optimization, management, and maintenance of communication and digital networks, Paladin can meet the needs of clients on a national scale, while providing local support.We are 100% Canadian-owned and operate nationally. The experts...


  • Toronto, Ontario, Canada Information Services Corporation Full time

    Company Name:ESC Corporate Services Ltd.Location: Toronto, OntarioStatus: Full-time PermanentJob Close Date: Febuary 25th, 2024We are ESC, an experienced provider that delivers solutions uniting public records data, customer authentication, corporate services, collateral management, asset recovery, and accounts receivable management which support...


  • Toronto, Ontario, Canada METRIO Full time

    The Systems Operations Specialist role is responsible for the daily technical operations of the Nasdaq Canada exchange. This includes monitoring production trading systems, resolving software/hardware failures, managing incidents, and providing exceptional customer support to various stakeholders including clients, vendors, and regulators. Performs realtime...


  • Old Toronto, Ontario, Canada Purolator Full time

    Description A Control Specialist is responsible for designing, developing, and maintaining control systems within an organization. This role involves ensuring that processes and operations run efficiently and safely by monitoring and managing automated systems, machinery, and processes. The Control Specialist collaborates with engineering teams, maintenance...


  • Toronto, Ontario, Canada Foilcon Full time

    Responsibilities: Provide daily ongoing first point of contact support to clients through the Footprint ticketing system or other mechanism Prioritize regularly scheduled support activities along with urgent, often unscheduled support requests with a high level of responsiveness and time sensitivity Liaison between users and other team members including...


  • Toronto, Ontario, Canada Parts Town Canada Full time

    Operations Specialist (Contract to Permanent Role)About UsParts Town Canada, a division of Heritage Food Service Group of Canada Limited, is the single source for the largest inventory of 100% Genuine OEM foodservice replacement parts on the ground in Canada. We are the leader within our industry and are looking to grow our teamPosition Summary:The...


  • Toronto, Ontario, Canada Sunwing Travel Group Full time

    Join us in making vacation dreams come trueAre you searching for a fun, passionate, travel loving team? -Sunwing has the EPIC work culture you have been searching for. We are currently looking for a (OCC)Operations Support Specialist to join us in making vacation dreams come true. As the Operations Support Specialist, You are capable of working in a...


  • Old Toronto, Ontario, Canada Metro Full time

    Position Title: Retail Systems Support Specialist Requisition ID: 37654 Career Group (ADSP): Administrative Division: Nat - Systèmes d'information Department: Information Systems Work Location: METRO ON DUNDAS STREET W (#A-DUND) Province: Canada : Ontario Position Type: Permanent Joining our team has its advantages: - Flexible schedule to promote...

  • Systems Specialist

    1 week ago


    Toronto, Ontario, Canada OPTrust Full time

    Systems SpecialistDepartment:ITOSType: PermanentLocation: TorontoPosting Date:At OPTrust, _paying pensions today, preserving pensions for tomorrow_ is our mission and business.When you choose OPTrust, you join a team of smart, talented people who fuel our success and have a passion for pensions. Everyone at OPTrust - from London, Toronto, and Sydney - makes...


  • Toronto, Ontario, Canada Foilcon Full time

    Responsibilities:Technical Expertise & Guidance: Monitor system dashboards and action system alerts for CCIM environments as per operational run books Review logs and other monitoring activities for personal computers as per the logging and monitoring policy Prioritize regularly scheduled service activities along with urgent, often unscheduled support...


  • Toronto, Ontario, Canada Quark Expeditions Full time

    We carry the spirit of the great explorers, we Go Bold, we Go Together and Go for New. Polar travel is Quark Expeditions, and all of us at Quark Expeditions are committed to creating and delivering life-changing experiences for our clients. We draw on our unparalleled polar expertise to profoundly transform people's sense of themselves — and of the world...


  • Toronto, Ontario, Canada Sunwing Travel Group Full time

    OCC Operations Support Specialist***About Us:***The Opportunity:Under SunwingVacations, we are looking for a OCC Operations Support Specialist to join us in making vacation dreams come true. Adapting your time and workflow to the most pressing issues at hand will be essential. Your communication skills are excellent. You will be responsible for the effective...


  • Toronto, Ontario, Canada City of Toronto Full time

    Your primary responsibilities as an Operation Support Analyst 1 (Monitoring and Event Management Specialist) will be varied. Specifically, you will: Performs operation support of software, hardware and network facility at enterprise level using monitoring and diagnostic tools to ensure the operation and maintenance of the technologies and solutions are cost...


  • Toronto, Ontario, Canada York Region (The Regional Municipality Of York) Full time

    POSITION PURPOSE Reporting to the Program Manager, Systems and Support with Digital Environmental team, is responsible for implementation of new systems, support and maintenance of existing and overall day-to-day performance of the environmental services business related systems, performance tuning of developed systems and for supporting the integration of...


  • Toronto, Ontario, Canada FastBTCatm⚡ Full time

    Position Overview:Position: Operations and Customer Support SpecialistCompany: FastBTCatm (Remote, with candidate based within the GTA)Compensation Details:Salary range is $45,000.00 to $70,000.00 CAD (less applicable deductions)Salary will be commensurate with candidate's experienceCandidate is eligible for an annual performance bonusSome travel required...