Bilingual Cpp/qpp Analyst

4 weeks ago

Quebec City, Canada Manulife Full time

**_We are a _**_leading financial services provider committed to making decisions easier and lives better for our customers and _**_colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. _**_To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today. _**

**Working Arrangement**

Hybrid

The National Life, Disability & Wellness Team is looking for a self-motivated Bilingual CPP/QPP Analyst, who thrives on delivering value, is customer-obsessed, and excited to work with a small yet dynamic team. They will have good understanding of Canada Pension Plan / Quebec Pension Plan and its impact on disability benefits as well as strong mathematical and negotiation skills.

**Responsibilities**
- Calculate and code the CPP/QPP offset and adjusted LTD benefit in Navigator upon receipt of CPP/QPP disability or retirement benefit approval.
- Inform Plan Member of the overpayment amount with clear explanations.
- Follow-up with Plan Member and/or Service Canada/ Retraite Quebec for reimbursement of overpayment and negotiate an acceptable repayment plan when necessary.
- Proceed with claim recoveries in Navigator
- Determine if utilization of the services of an external CPP Advocate is warranted.

**On the job you will**:

- Collaborate with the CPP Senior Disability Administrator and Case Management teams to strengthen financial results.
- Work closely with other colleagues to prioritize work especially during peak times (end of year)
- Establish good working relationships with Service Canada and Retraite Québec agents to facilitate our work
- Balance Doing the Right Thing for our customer but also the organization.

**What motivates you?**
- You obsess about customers, listen, engage and act for their benefit.
- You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.
- You thrive in teams and enjoy getting things done together.
- You take ownership and build solutions, focusing on what matters.
- You do what is right, work with integrity and speak up.
- You share your humanity, helping us build a diverse and inclusive work environment for everyone

**What we are looking for**
- Bilingual in **French and English **is required as 80% of the work is in French
- Strong customer service focus; ability to be empathetic while delivering sometimes difficult messages
- Strong math skills
- Very comfortable with Office 365; most notably Excel and Word
- Experience with Navigator is an asset
- Exceptional communication skills, both oral and written.
- Strong negotiation skills
- A capacity for constant learning from both success and failure
- Open to change and continuous improvement

**Nice to Haves**:

- Experience in disability benefit calculations is helpful
- Knowledge of Canada Pension Plan and Quebec Pension plan legislation preferred

**What can we offer you?**
- A competitive salary and benefits packages.
- A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.
- A focus on growing your career path with us.
- Flexible work policies and strong work-life balance.
- Professional development and leadership opportunities.

**Our commitment to you**
- **Values-first culture**:We lead with our Values every day and bring them to life together.
- **Boundless opportunity**:We create opportunities to learn and grow at every stage of your career.
- **Boundless opportunity**:We invite you to help redefine the future of financial services.
- **Delivering the promise of Diversity, Equity and Inclusion**:We foster an inclusive workplace where everyone thrives.
- **Championing Corporate Citizenship**:We build a business that benefits all stakeholders and has a positive social and environmental impact.

**#LI-REMOTE**

**About John Hancock and Manulife**

**Manulife is an Equal Opportunity Employer**

**Salary & Benefits**

The annual base salary for this role is listed below.

**Primary Location**

CAN, Quebec - Full Time Remote

**Salary range is expected to be between**

$38,625.00 CAD - $64,375.00 CAD

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short

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