Servicing Analyst, Bilingual

2 days ago

Montreal Quebec, Québec, Canada Insight Global Full time

Bilingual Servicing Analyst

Montreal, Hybrid 1x per week on Tuesdays

12 Month Contract to Hire

Required Skills & Experience

• 1-3 years of a relevant experience and post-secondary degree in a related field of study desirable or an equivalent combination of education and experience -- Commerce or Finance

• Bilingual - fully fluent in French and English

• Experience dispersing money via direct transfer, wire transfers, SWIFT, or other methods

• Ability to calculate fees and interest

• Knowledge and understanding of the business unit's products and services, processes, and controls

• Knowledge of standard desktop applications and department systems and applications

• Strong communication skills both written and verbal

• Ability to manage time effectively and prioritize tasks

• Self-starter with an eager attitude to learn and grow in an exciting and fast-paced work environment

• Ability to work Monday to Friday, 11am - 7pm EST.

Nice to Have Skills & Experience

• Experience working in a banking or enterprise-level financial institution

• Experience working on LoanIQ

• Exposure to syndicated loans Experience in corporate and commercial lending and loan servicing

Job Description

Insight Global is looking for a Servicing Analyst to join the team with one of our large banking clients in the downtown Toronto area on a 1-year contract. The successful candidate will be responsible for the following:

• Provides loan servicing and monitoring support for corporate and commercial lending portfolios in a professional and timely manner.

• Delivers agreed lending/financing services as specified in the credit agreement/approval and ensures all required policies, guidelines and standards are met.

• Addresses customer services issues according to established parameters, escalating as required

• Supports change management of varying scope and type; tasks typically focused on execution and sustainment activities

• Executes routine tasks such as service requests, transactions, queries etc. within relevant service-level agreements

• Investigates and addresses specific customer issues

• Completes administrative activities to ensure the smooth operation of the unit; including scanning and filing documents as required

• Supports the development of tools and delivery of training focused on delivering business results

• Integrates information from multiple sources to enable more efficient processes, enhanced analysis and/or streamlined reporting

• Collaborates to execute loan servicing and monitoring requests Prepares customer notifications and billings, and processes services and transactions including (but not limited to) loan advances/payments, wire transfers, billing for principal/interest/fees, monitoring collateral positions, financial exceptions, etc.

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