Help Desk Professional

3 weeks ago


Halifax, Canada Compunnel Inc. Full time

Job Overview:

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Compunnel Inc. is seeking a highly skilled Help Desk Professional to join our team. As a Help Desk Professional, you will be the primary point of contact for customers, providing exceptional service and support through various communication channels.


The ideal candidate will have excellent customer service skills, with the ability to work in a fast-paced environment and prioritize multiple tasks simultaneously.


Responsibilities:

  • Provide top-notch customer service via phone, email, and chat
  • Resolve customer issues efficiently and effectively
  • Collaborate with internal teams to resolve complex issues
  • Meet or exceed customer satisfaction metrics
  • Stay up-to-date with company policies, procedures, and processes


Requirements:

  • Minimum 3-4 years of experience in customer service or a related field
  • Previous experience working in an in-office/hybrid work arrangement
  • Ability to work independently or as part of a team
  • Strong problem-solving and critical thinking skills
  • Aptitude to build positive relationships between customers and the company


Preferred Qualifications:

  • Bilingualism in English/Spanish is an asset
  • Knowledge of 401k/pension plans (or Canadian equivalents) is an asset
  • Some understanding of financial services concepts


What We Offer:

  • A competitive salary range of $60,000 - $80,000 per year, depending on experience
  • A comprehensive benefits package
  • Ongoing training and development opportunities


About Compunnel Inc.:

We are a dynamic and innovative company that values its employees and strives to create a positive and inclusive work environment. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply.


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