Help Desk Associate
2 days ago
**Req ID**:213193
**Healthcare - Clinical Service Desk / Helpdesk Associate - Remote - Nova Scotia, Canada**
**Helpdesk Associate**to join ourClinical Service Deskteam. This position will have the opportunity to work from home / remotely within Nova Scotia.
**Job Responsibilities Include**:
- This position will be a part of our Provider Clinical Service Desk, as an agent primarily handling inbound customer calls. This is a call center environment in which we support our customers 24x7x365
- Track and document the appropriate comments, and close or escalate the incident tickets and related issues in a timely manner
- Responsible for driving resolution of incidents on a 24/7 desk
- Read text on computer screens for the duration of the shift
- Remain at designated workspace and in the phone queue for an 8 to10-hour period with scheduled breaks
- Ensure a quiet, private workspace with high speed, wired internet
- Travel up to 10% of time, if required
- Lift up to 25 lbs. if needed for equipment setup
**Basic Qualifications**:
- Minimum of 4 years of service desk / helpdesk experience or equivalent combination of education and technical troubleshooting experience (i.e., 2 years of work experience and 2 years of technical education)
- Minimum of 1 year of technical troubleshooting experience
- High school diploma or equivalent required
**Preferred Skills**:
- Experience in a call center environment
- Demonstrate a service philosophy in all interactions with clinicians and colleagues
- Strong communication and interpersonal skills
- Proficient typing and English language skills (both verbally and in writing)
- Strong listening capabilities to fully understand caller's needs / requests
- Exceptional ability to work optimally in a fast-paced environment
This position is only available to those interested in direct staff employment opportunities with NTT DATA, Inc. or its subsidiaries. Please note, 1099 or corp-2-corp contractors or the equivalent will NOT be considered. We offer a full comprehensive benefits package that starts from your first day of employment.
**About NTT DATA Services**
INDHCLSMC
**Job Segment**:
Help Desk, Information Technology, Consulting, Technology
-
French Bilingual Help Desk Associate
2 days ago
Halifax, Canada United Software Group Inc Full timePosition: French Bilingual Help Desk Associate (Desktop Support - Windows OS)Location: Halifax, Canada (Fully Remote)Job Description:We are currently seeking a French Bilingual Help Desk Associate to join our team remotely in Canada. The ideal candidate should be available to work in a 24x7 shift environment.Key Responsibilities:Diagnose and Troubleshoot:...
-
French Bilingual Help Desk Associate
2 days ago
Halifax, Canada United Software Group Inc Full timePosition: French Bilingual Help Desk Associate (Desktop Support - Windows OS)Location: Halifax, Canada (Fully Remote)Job Description:We are currently seeking a French Bilingual Help Desk Associate to join our team remotely in Canada. The ideal candidate should be available to work in a 24x7 shift environment.Key Responsibilities:Diagnose and Troubleshoot:...
-
French Bilingual Help Desk Associate
2 days ago
Halifax, Canada United Software Group Inc Full timePosition: French Bilingual Help Desk Associate (Desktop Support - Windows OS)Location: Halifax, Canada (Fully Remote)Job Description:We are currently seeking a French Bilingual Help Desk Associate to join our team remotely in Canada. The ideal candidate should be available to work in a 24x7 shift environment.Key Responsibilities:Diagnose and Troubleshoot:...
-
IT Help Desk Analyst
7 months ago
Halifax, Canada Armour Group Full time**IT Helpdesk Analyst** **Problem solver. Strategic thinker. Detail oriented.** **Does this sound like you? If so, this position may be for you.** The Armour Group Limited is one of the leading hospitality, development, and construction companies in Atlantic Canada. With its dedicated team of professionals, The Armour Group Limited continues a proud...
-
Service Desk Associate
7 days ago
Halifax, Canada IMP Group International Inc. Full timeA workplace that’s invested in your success. A team that truly values one another. You should be a part of our culture, too. Are you ready to expand your capabilities and join a team of talented and supportive IT experts? If so, IMP Solutions is right for you. **Position**: Service Desk Associate At IMP Solutions, we provide IT products, and IT and...
-
Service Desk Associate
6 days ago
Halifax, Canada IMP Solutions Full time**A workplace that's invested in your success. A team that truly values one another. You should be a part of our culture, too. Are you ready to expand your capabilities and join a team of talented and supportive IT experts? If so, IMP Solutions is right for you.** **Position: Service Desk Associate** At IMP Solutions, we provide IT products, and IT and...
-
French Bilingual Help Desk Associate
2 days ago
Halifax, NS, Canada United Software Group Inc Full timePosition: French Bilingual Help Desk Associate (Desktop Support - Windows OS) Location: Halifax, Canada (Fully Remote) Job Description: We are currently seeking a French Bilingual Help Desk Associate to join our team remotely in Canada. The ideal candidate should be available to work in a 24x7 shift environment. Key Responsibilities: Diagnose and...
-
French Bilingual Help Desk Associate
2 days ago
Halifax, NS, Canada United Software Group Inc Full timePosition: French Bilingual Help Desk Associate (Desktop Support - Windows OS) Location: Halifax, Canada (Fully Remote) Job Description: We are currently seeking a French Bilingual Help Desk Associate to join our team remotely in Canada. The ideal candidate should be available to work in a 24x7 shift environment. Key Responsibilities: Diagnose and...
-
Help Desk Professional
2 weeks ago
Halifax, Canada Compunnel Inc. Full timeJob Overview:">Compunnel Inc. is seeking a highly skilled Help Desk Professional to join our team. As a Help Desk Professional, you will be the primary point of contact for customers, providing exceptional service and support through various communication channels.The ideal candidate will have excellent customer service skills, with the ability to work in a...
-
Technical Help Desk Specialist
1 day ago
Halifax, Nova Scotia, Canada United Software Group Inc Full timeJob Overview:We are seeking a highly skilled Technical Help Desk Specialist to join our team at United Software Group Inc. This role is focused on providing exceptional technical support to our clients, utilizing strong communication and troubleshooting skills.About the Role:This French Bilingual Help Desk Associate position is responsible for resolving...
-
Help Desk/pc Technician
7 months ago
Halifax, Canada Leonardo DRS Full timeReporting directly to the IT Lead, the Help Desk/PC Technician will be responsible for providing support and maintenance of information technology systems, both hardware and software, and will participate in the successful delivery of IT solutions to meet business needs. **As a Help Desk/PC Technician, your main responsibilities will include (but not...
-
Service Desk Associate
6 months ago
Halifax, Canada IMP Group Full time**A workplace that’s invested in your success. A team that truly values one another. You should be a part of our culture, too. Are you ready to expand your capabilities and join a team of talented and supportive IT experts? If so, IMP** **Solutions is right for you.** **The Opportunity**: At IMP Solutions, we provide IT products, and IT and business...
-
French Canadian Help Desk Agent
4 days ago
Halifax, Canada Unisys Full time**We Believe in Better!** We are a global information technology company that builds high-performance, security-centric solutions that can help change the world. Enhancing people’s lives through secure, reliable advanced technology is our vision. Our associates are at the forefront of everything we do, driving our clients’ successes while giving back...
-
French Bilingual Help Desk Associate
2 days ago
Halifax, Nova Scotia, B0B, Nova Scotia, Canada United Software Group Inc Full timePosition: French Bilingual Help Desk Associate (Desktop Support - Windows OS)Location: Halifax, Canada (Fully Remote)Job Description:We are currently seeking a French Bilingual Help Desk Associate to join our team remotely in Canada. The ideal candidate should be available to work in a 24x7 shift environment.Key Responsibilities:Diagnose and Troubleshoot:...
-
Help Desk Analyst
5 days ago
Halifax, Canada Supertemp Full timeInformation technology **Work setting**: - Help desk **Tasks**: - Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced - Provide advice and training to users in response to identified difficulties - Provide business systems, network and Internet support to users in response...
-
Jr IT Help Desk
5 days ago
Halifax, Canada Exadel open positions Full time**Work at Exadel - Who We Are**: Since 1998, Exadel has been engineering its own software products and custom software for clients of all sizes. Headquartered in Walnut Creek, California, Exadel currently has 2000+ employees in development centers across the Americas and Europe. Our people drive Exadel's success, and they are at the core of our...
-
Help Desk Specialist
4 days ago
Halifax, Canada Graybar Canada Full timeGraybar Canada is a subsidiary of Graybar Electric Inc., a Fortune 500 company and one of North America's oldest and largest electrical distributors. Headquartered in Halifax, Nova Scotia, we operate 30 branches across Canada. We're one team with best-in-class manufacturers and experts across nine verticals: automation, lighting, communications and data,...
-
Front Desk Agent Part Time
3 days ago
Halifax, Canada New Castle Hotels Full time**The Westin Nova Scotian, in the Halifax Seaport District, offers travellers a relaxing retreat with stunning views of Halifax Harbour as well as a central location to access an array of restaurants, nightlife, and attractions.**Our modern, upscale rooms and suites offer luxurious accommodations with contemporary amenities.** **We are passionate...
-
Front Desk Staff
1 month ago
Halifax, Canada YMCA of Greater HalifaxDartmouth Full time**Title**: Front Desk Staff **Position Status**: Full Time (40 hours per week) **Compensation**: $16.50 per hour **Start Date**: January 6, 2025 **Location**: Community YMCA As part of our YMCA's commitment to equity, diversity, and inclusion, this position is designated for a member of the African Nova Scotian community, or members of equity-deserving...
-
IT Help Desk Administrator
7 months ago
Halifax, Canada Eastlink Full time**Designated office**: Young Tower 6080 Young Street **This position is**: Hybrid, at least 3 days per week in office Eastlink is a family owned, entrepreneurial and innovative company headquartered in Halifax, Nova Scotia. We take great pride in being a leader in delivering creative competitive, customer focused telecommunications solutions, and...