Service Desk Technician

2 weeks ago

Halifax, Canada NTT DATA Full time

We are currently seeking a **Service Desk Technician / Helpdesk Associate **to join our team **Onsite** in **Halifax, NS, Canada.**
- Maintain a high degree of customer service for all support queries and adhere to all service level agreements.
- Receiving, logging, and managing calls via telephone using Service Now.
- The Service Desk Team is part of an organization dedicated at providing superior customer service.
- Service a dynamic client base and environment.
- Technical skillset will be maintained through continual training and skill development.

**Basic Qualifications**:

- Must have minimum 2 years of proven Helpdesk/Desktop Resolution Support experience.
- Must have minimum 2 years of Remote Desktop Administration experience.
- Must have minimum 2 years of experience with Windows Operating Systems (Windows 10).
- Must have at least 1 year experience supporting and problem-solving PC's, laptops, and printers.
- Must have at least 1 year experience with basic networking skills with TCP/IP.
- Must have at least 1 year of Active Directory knowledge (ability to check user accounts, reset passwords).
- Must have at least 1 year of working knowledge of Apple products (iPhone and iPad).
- Must have at least 1 year of working knowledge of MS Office 365.
- Must have at least 1 year of experience managing tickets via ServiceNow.

**Additional Information**:

- Work in rotating shifts. 100% onsite.

**_About NTT DATA:_**_ _**

NTT DATA is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.

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