Client Services Coordinator-remote Position

3 weeks ago

Montréal, Canada Peloton Technologies Inc. Full time

**About Us**

At Peloton Technologies Inc, we provide solutions to streamline financial operations and make managing money easier for small and medium enterprises (SMEs).

We set out to find a better way to facilitate payments between organizations and went on to build the payment industry's most robust banking as a service (BaaS) cloud-based financial platform - bank, acquirer, gateway, and software agnostic - meaning financial institutions such as banks, acquirers, and Independent Sales Organizations (ISOs) can truly own the relationship with their customers. At the same time, we give SMEs peace of mind knowing that they have all their financial transactional data in one treasury management system and have complete control of their business no matter where the source(s) are coming from.

**About the Role**

You’ll work with all of Peloton’s team. You are the key source of information for team members, e.g., providing new or critical information, offering suggestions to streamline or further utilize Peloton’s payments platform, and assisting with the development of training material for clients. In addition, you’ll ensure both back-office procedures and monthly reconciliations are completed efficiently and accurately_._

**About You**

You’ll be successful if you:

- Have a talent for problem-solving: you ask smart questions, determine the true problem, and identify appropriate solutions
- Have exceptional customer service skills and pride yourself on providing that level of service
- Are detail oriented, highly organized, able to identify and set priorities
- Have strong analytical skills and judgement, and good critical thinking
- Able to ask smart questions and assess the information being provided by the client to determine the true problem and identify appropriate solutions
- Are innovative and creative, and want to collaborate with colleagues and clients to solve problems and develop new or better solutions.
- Able to quickly identify unusual situations and escalate appropriately to difficult customer situations

**Need to Haves**:
You have a diploma in Business Administration (or equivalent) and 3+ years experience in roles with similar responsibilities or where transferable skills were utilized:

- In customer service
- In a payments or financial environment, e.g., bankingor in credit card and pre-authorized debit and credit processing environments
- Knowledge of accounting software such as Quickbooks and Xero (experience with other accounting software, e.g., Simply Accounting, Microsoft Dynamics, or Oracle JDE is an asset)
- With accounts payable/accounts receivable
- With taxation mechanisms in different jurisdictions
- You also:_
- Can work **remotely** Monday to Friday during business hours in the Eastern Time Zone (typically 9:00 a.m.5:00 p.m.) with some flexibility
- Understand payments including common payment methods (credit card, electronic funds transfers, bill payments) and the properties unique to each payment mechanism
- Understand the associated rules and regulations such as PCI compliance and CPA rules
- Have a working knowledge of
- Generally Accepted Accounting Principles and International Financial Accounting Standards
- Applicable legislation and familiarity with different jurisdictions’ taxation mechanisms
- Can maintain the highest degree of confidentiality
- Can track multiple priorities and issues simultaneously
- Nice to haves:_
- Fluent in French language (speaking, reading, and writing)

**Why join Peloton Technologies?**

At Peloton, you will have the opportunity to implement high quality solutions in an organization that reacts strategically and quickly. You will see the results of your work every day - as clients use and value the opportunities and efficiencies provided by Peloton’s products. You will be a member of an engaged, collaborative and supportive team. Peloton offers competitive compensation, a flexible, virtual work environment, exceptional autonomy in how you approach your work, and the opportunity to be a member of the team that helps shape a leading global payments provider

**How to Apply**

Please note that all applicants must be legally eligible to work in Canada to accept this permanent position.

**Job Types**: Full-time, Permanent

**Salary**: $59,360.00-$66,250.00 per year

**Benefits**:

- Casual dress
- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Employee stock purchase plan
- Extended health care
- Flexible schedule
- Language training provided
- Life insurance
- Paid time off
- Vision care
- Work from home

Schedule:

- Monday to Friday

Work Location: In person

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