Client Care Coordinator
3 weeks ago
POSITION OVERVIEW: As a Client Care Coordinator, you will be an integral part of our coordination team, contributing to the enhancement of the overall client experience, care, and outcomes. Your role extends beyond traditional coordination responsibilities, as you will actively engage in creative problem-solving to overcome obstacles that may impact optimal client well-being. In addition to your coordination duties, you will provide essential mental health and addiction counselling and support to individuals and families. This unique combination of skills and responsibilities positions you at the forefront of delivering comprehensive and compassionate care in our dynamic environment.
REPORTING RELATIONSHIP: Reporting to the Clinical Director
SALARY AND BENEFITS: $65,000 - 80,000 (commensurate with experience); private medical insurance package
RESPONSIBILITIES:
Client Care Coordinator
- Coordinate management and compliance of client files using our centralized database system
- Receive weekly reports from each counsellor on their client caseload, including urine tests and open speaker meeting attendance, as well as outstanding fees to be collected (i.e. cancellations), while overseeing the weekly clinical meeting minutes
- Oversee client wait list, maintain centralized staff schedules, and manage counsellors’ caseload, while ensuring that clients’ needs are met in a timely manner
- Provide ongoing support to staff regarding care issues that surface during service delivery
- Gather necessary information to initiate client services
- Help maintain best practices by receiving feedback from clients/families regarding service delivery and maintaining a continuous assessment of client satisfaction
- Coordinate referrals to and from community resources (CLSC, hospitals, rehab centers) and other relevant services
- Ensure that client service and data management complies with Lifeline policies and procedures regarding confidentiality, ethical standards, and client care, while consistently updating and upgrading these practices to meet our needs as they evolve
- Think creatively to solve problems standing in the way of optimal client experience, care, and outcomes
Certified Counsellor
Provide psychosocial counseling, support and education around issues related to addiction and mental health issues.
- Responsible for intakes and assessments, problem identification, treatment planning, recording progress notes, and developing discharge plans, review of continuing care plans.
- Direct families to the appropriate resources, in-house as well as other resources in the community.
- Liaise and contact with schools, hospitals, community organizations, 12-step community and other clinical referrals.
- Provide individual, group and family counselling.
- Maintain strict confidentiality guidelines
- Utilize the Electronic Management Record system to document all client encounters in a timely fashion
- Other related duties as required.
**Salary**: $65,000.00-$80,000.00 per year
**Benefits**:
- Extended health care
- Paid time off
Schedule:
- Monday to Friday
**Education**:
- Master's Degree (preferred)
Work Location: In person
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