Post Office Clerk
6 months ago
**DUTIES & RESPONSIBILITIES**:
Customer Service
- Provides superior and efficient customer service
- Answers enquiries and resolves customer complaints regarding postal services
- Abides by the customer service program (SERVE) as prescribed by Canada Post Corporation
- Ability to upsell and recommend postal services and promotions to all customers
Loss Prevention
- Controls cash, money order, and stamp inventory in accordance with prescribed cash handling policies and procedures
- Maintains proper security of cash and mail
Operation
- Maintains and controls the cash register
- Complies with all health and safety regulations
- Complies with all store policies and procedures
- Complies with loss prevention policies and procedures and ensures they are executed in the department
- Performs other duties as required including Cash duties
**QUALIFICATIONS**
Planning, Judgement and Decision Making
- Problem solving to ensure customer satisfaction
- Ability to plan work to maximize efficiency and minimize costs
- Troubleshooting cash and tally differences
- Experience with registration and postal authorization issues
Experience
- Customer service oriented
- Effective verbal and written communication skills
- Computer literate
- Register Skills
- Organized and detailed oriented
- Efficient time management skills
- Ability to work in a fast paced environment
- Ability to work independently and as part of a team
- Commitment to providing customer service
**WORKING CONDITIONS**
- Ability to work flexible shifts which may include nights and weekends
**PHYSICAL REQUIREMENTS**
- Ability to lift up to 50 pounds
- Ability to climb ladder
**Job Types**: Full-time, Part-time
**Salary**: From $16.55 per hour
Day range:
- Weekends as needed
Shift:
- Day shift
- Evening shift
COVID-19 considerations:
Hand sanitizers available, common surfaces cleaned regularly
Ability to commute/relocate:
- Toronto, ON: reliably commute or plan to relocate before starting work (preferred)
**Experience**:
- post office: 1 year (preferred)
- customer service: 1 year (preferred)
Work Location: In person
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