Banquet Supervisor Part-time
3 weeks ago
**TITLE : Banquet Supervisor Part-Time**
**DEPARTMENT : Food & Beverage**
**Scope**:
Responsibilities to train, schedule and manage banquet personnel in set up, execution of banquets and cleanup, soliciting banquet business, maintain inventory and provide superior customer service excellence.
**Primary Responsibilities**:
Ø Understands and abides by company policies and procedures; can effectively communicate them.
Ø Participates in interviews trains, coaches, and is a working supervisor with banquet staff and porters. Reporting disciplinary action to F&B Manager as needed. Provides banquet staff information of each function sheet to enable them to gain a thorough understanding of the clients’ expectations prior to the event.
- Works with Food and Beverage Manager to update training procedures
Ø Supervise and assist staff in a positive environment to ensure customer service excellence.
Ø
Ø Maintains inventory of all china, cutlery and glassware while lowering breakage. Communicates rental requirements to F&B Manager in advance of function prior to renting.
Ø Has an understanding of all banquet bar wines, liquors, beers and prices.
Ø Issues liquor for cash and host bars as ordered, takes inventory and completes banquet bill at end of function ensuring bartender sales are accurate.
Ø Schedule all banquet staff and maintain payroll - keeping labour cost mínimal, while maintaining excellent customer service.
Ø Schedule all porter staff and maintain payroll - keeping labour cost mínimal, while maintaining excellent customer service.
Ø Inspects each function room prior to scheduled event to check whether room setup, menu, and schedule of events conforms to the function sheet.
- Rooms to be completely set ½ hour prior to arrival time
- Tables set according to menu needs
- Atmosphere is perfect and monitored throughout evening - lighting & temperature
Ø Prepares and presents accurate banquet bill to the client at the completion of the event unless direct billing is set up.
Ø Meets and liases with client/convenor at the onset, throughout, and at the completion of the event to ensure that the customer expectations are met or exceeded.
Ø Continually directs and assists banquet staff during the entire event to ensure that all details are carried out according to the client’s specifications.
Ø Provides communication between convenor and Chef to make sure execution of banquet is on schedule and details are relayed.
Ø Supervises cleanup and breakdown of function after its completion; accounts of all equipment and supplies; and ensures its return to storage area.
Ø Ensures monthly inventories are taken of china, cutlery, glassware and takes precautions to control breakage.
Ø Attends weekly Communications and Food and Beverage Meetings or sends a suitable replacement.
Ø Assists F&B Mgr in planning process and execution of all hotel events.
- Mother’s Day, Easter, New Year’s Eve, Staff Events
Ø Responds quickly to guest inquiries in friendly and efficient manner.
Ø Keep storage areas clean and orderly. Everything has a place and everything in its place.
Ø Is familiar with Best Western’s meeting room standards for setups and deliveries to ensure customer satisfaction.
Ø Can assist and arrange meeting room deliveries in a timely manner based on the contract.
Ø Is familiar with the hotel layout and can accurately access all relevant areas.
Ø Other duties as assigned by F&B Manager or General Manager
**Qualifications**:
- Education_:
Post secondary education or related experience.
Two years experience in a supervisory position
Smart Serve Certification
- Skills_:
Strong written and oral communication skills
Strong interpersonal and decision making skills
Strong organization skills, with attention to detail
Team player yet capable of working on own
- Working Conditions_:
Will be required to work afternoons, nights, days, weekends and holidays.
Will be required to work in fast paced, stressful environment.
- Uniform:_
Black pressed dress pants or skirt, black suit jacket, dress shirt/blouse or uniform shirt, solid black non-slip oil resistant shoes
**Organizational Structure**:
**Reports to**:Food and Beverage Manager
**Supervises**: Banquet Bartenders, Banquet Servers and Porters
**Job Type**: Part-time
Pay: $17.48 per hour
Expected hours: No more than 26 per week
Additional pay:
- Tips
**Benefits**:
- Discounted or free food
- Flexible schedule
- On-site parking
Flexible language requirement:
- French not required
**Education**:
- Secondary School (preferred)
**Experience**:
- Hospitality: 1 year (preferred)
**Language**:
- English (required)
Licence/Certification:
- Smart Serve (required)
Work Location: In person
Application deadline: 2024-09-13
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