Customer Service Manager

4 days ago


Toronto, Canada Tre'dish Full time

Tre’dish is seeking a Customer Service Manager that is a natural leader with a passion for providing outstanding Customer Service. Are you adept at leveraging technology such as the Customer Service platform Intercom to streamline support operations and exceed customer expectations? If so, we have an exciting opportunity for you to join our team as a full-time Customer Service Manager in Toronto, ON.

Perks, Benefits, and Compensation:

- Competitive salary of $60,000 annually plus benefits and bonuses
- Comprehensive health, dental, and vision insurance plans
- Opportunities for career advancement and professional development
- Dynamic and collaborative work environment

**Responsibilities**:

- Lead and inspire a team of customer service representatives, both call center and live chat agents, to deliver exceptional support to our rapidly growing customer base
- Utilize Intercom, the comprehensive customer service platform, to manage customer interactions and inquiries across multiple channels
- Develop and implement strategies to optimize the customer service process and drive efficiency
- Monitor key performance indicators and customer feedback to identify trends and areas for improvement
- Collaborate with cross-functional teams to ensure a seamless customer experience and drive continuous improvement initiatives

Qualifications:

- Minimum of 3 years of experience in a customer service management role, with a strong understanding of Intercom or similar platforms
- Proven track record of successfully leading and developing high-performing teams
- Excellent communication and interpersonal skills, with a customer-centric mindset
- Strong analytical skills with the ability to interpret data and make data-driven decisions
- Ability to thrive in a fast-paced environment and adapt to changing priorities

Pay: $60,000.00 per year

**Benefits**:

- Company events
- Extended health care
- Store discount

Schedule:

- Monday to Friday
- Weekends as needed

Supplemental pay types:

- Bonus pay

Ability to commute/relocate:

- Toronto, ON M5K 1E3: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Intercom software platform: 3 years (required)

**Language**:

- English (required)

Work Location: In person



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