IT Support

3 weeks ago

Calgary, Canada Kaizen Automotive Group Full time

**Summary of Function**:
Reporting to the IT Operations Manager, as an **IT Service Desk Analyst, **you will be working with users to ensure their technology requirements are met and that the policies, processes, and strategies of the IT department are followed and adhered to. Our goal is to provide excellent service as we seek to give added value to the users in our organization.

**Responsibilities**:

- Day to day operational support of PCs and laptops, including hardware and software troubleshooting.
- Phone, remote and Site support of end-users and systems
- Support and administration of Office 365, especially SharePoint Online and related computing environments such as MS Power Suite, also including on-premises servers, storage, etc.
- Installation/configuration, operation, and maintenance of systems hardware and software and related infrastructure.
- Ensure that all IT interactions are recorded, and all issues are followed through to resolution.
- Provide users with status updates and, as necessary, escalate problems for resolution as required.
- Install new software releases, system upgrades, evaluate and install patches and resolve software related problems, including Microsoft Office, Office 365, Microsoft Azure.
- Use of PowerShell scripting in support of IT initiatives - design and code a bonus
- Plan and perform appropriate procedures, documentation, inventory assessment, and other procedures related to IT.

**Technical Requirements**:

- Minimum 4 years' experience
- Experience Administrating SharePoint in Office365
- PowerShell Experience necessary
- Experience supporting Microsoft Windows OS and Office suite including Office 365 and OneDrive.
- Experience in supporting and maintaining Windows Active Directory, Azure AD, Intune, Microsoft Office 365, SharePoint Online, and other Line-of-Business software.
- Printer setup and configuration; Server maintenance and backup.
- Some experience with software deployment and monitoring technologies such as Microsoft Intune strongly encouraged.
- Documentation skills
- Microsoft & other related certifications would be ideal but not mandatory.

**Personal Requirements**:

- Effective communication and interpersonal skills, read and write fluently in English
- Experience working in a team-oriented, collaborative environment
- Self-Starter, requires mínimal supervision, follow directions well
- Willingness to learn new skills and explore innovative technologies
- Position requires some travel, so a reliable vehicle and a Class 5 Driver's License is required.
- Position includes on-call work

Pay: $50,000.00-$65,000.00 per year

**Benefits**:

- Automobile allowance
- Company events
- Dental care
- Extended health care
- Life insurance
- Paid time off
- Work from home

Flexible language requirement:

- French not required

Schedule:

- Monday to Friday
- On call
- Weekends as needed

Ability to commute/relocate:

- Calgary, AB T2G 5M3: reliably commute or plan to relocate before starting work (required)

Application question(s):

- Do you currently live in the greater Calgary area, or are immediately moving to the area?

**Experience**:

- IT support: 2 years (preferred)

**Language**:

- English (required)

Licence/Certification:

- Class 5 Drivers Licence (required)

Work Location: Hybrid remote in Calgary, AB T2G 5M3

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