Dispatch Coordinator
4 months ago
As a Dispatch Coordinator, you will be part of a team that delivers exceptional customer service to all our clients; large or small and be an advocate for our 30-30 Service Standard.
Our team achieves this by diligently processing every quote request, formulating delivery options and providing the best optimal logístical solutions for our clients in the most cost-effective and reliable manner possible.
You will ensure that all the details for each Bill of Lading is correct and proactively identify possible issues with any details and ensure the best course of action is taken.
**ESSENTIAL RESPONSIBILITIES**
- Ensures all assigned C&D Logistics Customers, Carriers, Shippers and Consignees are given the highest level of communication and service solution information.
- Ensures any potential service issues are addressed prior to load being dispatched.
- Ensures all information is entered into the TMS Database.
- Problem-solves freight issues from the point of order placement through to completion.
- Collaborates and aids other team members in delivering optimal transportation service solutions.
- Resolves any service failures and communicates them with Logistics Supervisor.
- Ensures all necessary information for each order is communicated effectively to all team members through Univerge chats and verbal communication.
- Ensures all carriers have the necessary documentation to move freight for C&D Logistics.
- Performs related duties as assigned by Operations Manager
**Qualifications and Skills**
A high level of mental alertness and urgency is required for this position. Resourcefulness and tenacity are also valid indicators of effective performance. The ability to effectively dispatch a shipment under pressure and in a clear concise manner is required. Must be able to work effectively with teams in a fast-paced, high-pressure environment. Effective communication and problem-solving skills are required on a daily basis. Must be able to operate efficiently in a Windows environment.
**EXPERIENCE**
- Minimum of 1 year (required) in the freight industry.
**BENEFITS**
C&D Logistics offers an excellent work environment that fosters career growth along with a very competitive benefits package after 3 months of employment.
**Job Types**: Full-time, Permanent
**Salary**: From $50,000.00 per year
**Benefits**:
- Casual dress
- Company events
- Dental care
- Employee assistance program
- Extended health care
- On-site gym
- On-site parking
- Paid time off
- Tuition reimbursement
- Vision care
Flexible Language Requirement:
- French not required
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
**Experience**:
- freight: 1 year (required)
Ability to Commute:
- Surrey, BC (required)
Work Location: In person
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