Health & Safety Consultant

5 months ago

Remote, Canada Workplace Safety & Prevention Services Full time

**Health & Safety Consultant (Remote)**

**Must reside within the Central West Region of Ontario**

Love what you do. Join a team with a passion for protecting potential.

We are looking for people who are skilled at what they do and are driven to contribute to our vision and share our values: a concern for worker well-being, a desire to nurture strong relationships, a commitment to integrity and a future-focused mindset.

The Health and Safety Consultant role is responsible for providing health & safety services and solutions to customers at both federal and provincial levels. The Consultant works within a team to ensure annual goals and objectives associated with the WSPS Strategy are accomplished.

**What you will do in this role**:
**Deliver solutions to customers/conduct billable services to customers (60%)**
- Collaborates with Account Managers (AM) & Senior Account Managers (SAM) to ensure projects are effectively executed, meeting identified customer needs and ensuring a high degree of customer satisfaction and retention
- Accountable for the delivery of solutions (both in person and virtually) to customers maintaining quality standards, project timelines and budget
- Stays in constant communication with the AM & SAM to ensure a successful implementation of the project
- Support the Health and Safety Excellence program, as directed
- Promotes the benefits of implementing health and safety initiatives while working at customer sites and/or virtually, actively looking for opportunities to expand the service offering to the customer
- Communicates the identified opportunities to AM/SAM for follow-up with the customer
- Utilizes established internal delivery processes to support the customer with the implementation of health and safety solutions based on customer business needs and existing organizational processes and structure
- Assess client needs and work diplomatically within political framework of unionized and non -unionized workplaces and liaise with various stakeholders (e.g. MLTSD, senior management, supervisors, workers) to assist customers in complying with legislations, standards and best practices
- Proactively responds to customer information requests promptly and accurately, acting as a resource or gateway for information and service
- Updates customer plans with new customer information on a regular basis
- Provides on-site and public training and facilitation services to customers to increase workplace health and safety awareness, using established WSPS training standards and materials
- Provides gap assessment, audit, hazard risk assessments and program development support to customers

**Relationship Building (20%)**
- Nurtures, develops and maintains relationships with assigned customers while delivering services
- Promotes WSPS at key events/speaking engagements and trade shows and effectively serves as a “brand” ambassador in the market
- Meets regularly with Consulting Services Manager, AM/or SAM to review customer plans and ensure the successful planning, implementation and delivery of seamless high quality customer solutions
- Follows up regularly with customers to ensure ongoing satisfaction
- Internally acts a Subject Matter Expert (SME) as assigned to projects or teams and provides current health & safety expertise and advice on all WSPS solution offerings including products, services and programs, as assigned

**Internal transition support and administration (20%)**
- Executes delivery of customer solutions as per agreement/contract
- Identifies and flags potential project risks and proactively identifies solutions to mitigate risks
- Informs and enlists support from Consulting Services Manager when appropriate
- Leverage internal resources such as Technical Consulting team and hygiene peers to provide customer service as needed.
- Follows Consulting Standards in relation to deliverables using approved templates.
- Maintains records of all activities on the Customer Relationship Management (CRM) system on a regular basis and submits reports as required. Utilizes internal processes and tools regularly including: CRM, Microsoft outlook calendar, Business Portal, etc.
- Responds to internal and external inquiries to meet organizational service standards
- Provides input on continuous improvement of WSPS’ services
- Maintains home office files, materials, equipment, and office environment
- Ensures the proper and secure storage of information and documentation.
- Tracks metrics for assigned accounts (e.g. customer progression, cycle time, customer satisfaction)
- Keeps abreast of H&S knowledge and best practices related to the sectors and industries we serve. Communicates potential new opportunities including new products and services for customers, to the manager
- Other duties as assigned

**Contributes to a healthy and safe work environment (at all times)**
- Adheres to WSPS policies, procedures, process fact sheets, guidelines and business rules established in the WSP

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