Professional Services Consultant

3 months ago


Remote, Canada Ada Support Full time

At Ada our mission is to make customer service **extraordinary** for everyone and our vision is a world where every customer interaction is resolved by AI. Ada is an AI-powered **customer service automation** platform that makes it easy for businesses to automatically resolve the greatest number of customer service conversations — across channels and languages - with the least amount of effort.

We’re looking for a Consultant to join our Professional Services team. You will be the quarterback on each implementation, responsible for the successful delivery of your accounts, as well as the expansions of existing accounts.

You will partner with Account Executives and Solutions Consultants to support services activities with technical and consultative expertise during the final stages of the sales cycles. After a seamless handoff, you will support the account team by leading the implementation - executing on the agreed upon deliverables, in the agreed upon timeframe. Additionally, you have a mindset of ongoing process improvement. You constantly ask, _“How could we do this better?” _in order to develop new solutions for individual client challenges.

You describe yourself as a deep thinker with a knack for problem solving. What motivates you is an opportunity to play an integral role in shaping the future of customer experience through automation. As an innovator and trailblazer in the space, you will not just be implementing a conversational AI solution - you will be changing the way businesses communicate.

**About You**:

- 3 years of professional services or technology consulting experience, with a passion for implementing technology.
- Working knowledge of APIs and a fundamental understanding of SaaS platforms represented in Ada’s partner ecosystem (e.g. Shopify, Salesforce, Zendesk, etc.), is an asset.
- Experience working and collaborating with Engineering and Product teams, to provide ongoing feedback on how a product is being used and how it can be improved.
- Reliable and resilient team player who can adjust to new challenges to deliver on your commitments in a fast-paced environment.

**Outcomes**:

- Own the successful training and enablement of new clients, to develop strong alignment and trust, and ensure their overall success with Ada. Engage with the pre-sales team to review and confirm scope of engagements prior to the sales-to-implementation handoff process.
- Deliver on multiple complex, concurrent client engagements while ensuring that each remains in-scope and on-time.
- Provide industry and product expertise, including ability to demonstrate, configure, test, train and deploy Ada solutions.
- Collaborate with your team to formulate strategies and best practices for implementation and consultations by developing the Professional Services’ playbooks.

**Benefits**:

- Competitive salary and generous stock option plan
- Unlimited vacation
- Wellness account
- Extended health coverage
- Dental/optical/travel insurance
- Life insurance
- Employee and family assistance plan

**Perks**:

- Flexible work schedule
- Remote-first, In-person friendly work environment with WFH budget
- Paid parental leave for Canadian residents
- Development opportunities

The expected salary range for this position is $91,000 to $108,000 CAD. Actual pay will be determined based on several factors such as past experience and qualifications, geographic location, and other job-related factors permitted by law.

LI-NS1

**About Us**

Ada is a rapidly growing company in a thriving AI ecosystem. We optimize our communication, collaboration, and work ethic for the digital world instead of in-person. We are building the workplace of the future to build the customer experience of the future. With flexible working hours, together we'll determine a schedule that fits your style and the requirements of your role. We are backed by world-class investors, including Spark, Accel, FirstMark, Bessemer Venture Partners, and Version One. We provide our employees with competitive compensation, great health benefits, and ownership in our company.

Our values are our fundamental driving forces for decision-making. They are the heart of what we stand for and are critical to our next phase of growth. You can learn more about our values and Ada’s founding story on our Careers page.



  • Remote, Canada VON Canada Full time

    **Requisition Details**: Employment Status: Permanent, Full Time (1.0 FTE) Program Name: Practice, Quality, and Risk Work Schedule: Days Biweekly Hours:75 On Call: No **Job Summary**: The Professional Practice and Quality Consultant provides leadership in clinical and professional practice and is responsible for responding to requests for professional...


  • Remote, Canada Dunk & Associates Full time

    **Professional HR and H&S Consultant** **Who We Are**: Dunk & Associates/Systems 24-7 is a privately-owned Canadian company in operation since 2000, specializing in helping employers create safe, healthy workplaces. We do this by assisting companies in managing their workplace programs, such as Health & Safety, Human Resources, and Wellness. Our...


  • Remote, Canada Workplace Safety & Prevention Services Full time

    **JOB TITLE**:Health & Safety Consultant **POSITION OPENINGS**:1 **STATUS**:Permanent, Full Time **REGION**:Central West Ontario **HOURS OF WORK**:35 hours/week **Job Summary** Reporting to the Consulting Services Manager, the Health and Safety Consultant role is responsible for providing health & safety services and solutions (both virtually and in...


  • Remote, Canada Workplace Safety & Prevention Services Full time

    **Health & Safety Consultant (Remote)** **Must reside within the Central West Region of Ontario** Love what you do. Join a team with a passion for protecting potential. We are looking for people who are skilled at what they do and are driven to contribute to our vision and share our values: a concern for worker well-being, a desire to nurture strong...

  • IT Support Consultant

    3 months ago


    Remote, Canada Vision33 Full time

    **IT Support Consultant** **Full Time / Permanent** **Location: Dartmouth, NS** **Be part of a transformation and global expansion with Vision33!** Vision33 is a global IT professional services consultancy that solves customer business challenges through the promise of technology. We do this by providing the right software, services, and support to break...


  • Remote, Canada Oomple Full time

    **About Us** Oomple is the leading global marketplace empowering the next generation of on-demand professionals by directly connecting them to companies seeking an agile workforce. We provide professionals with the tools and community they need to thrive. Our platform is revolutionizing the way companies find, match, and manage skilled professionals —...

  • Oracle Cloud Scm

    3 months ago


    Remote, Canada Mountain State Software Solutions (MS3) Full time

    **JOB SUMMARY**: A Lead Consultant for Client Services at Argano plays a crucial role in shaping the direction of the Client Services family. They are responsible for managing and enhancing relationships with mid to large-size clients to ensure their satisfaction, retention, and continued business with the company. They provide advanced technical support and...

  • Immigration Consultant

    3 months ago


    Remote, Canada Arsenault & Associates Full time

    **Immigration Consultant Job Description** We are looking for a licensed, meticulous immigration consultant to guide clients through all procedures required to ensure their successful immigration. The immigration consultant will be responsible for furnishing clients with relevant information and resources, supervising the completion of documentation, and...


  • Remote, Canada SCV Consulting Ltd Full time

    **Who We Are** SCV Consulting Ltd is a small environmental engineering consulting firm that provides professional services in the areas of Carbon Pricing, Air Quality, Sustainability, Climate Change and Environmental Management. Our team of high-performing environmental experts work across Canada and around the world to deliver reliable services to our...

  • HR Consultant

    3 months ago


    Remote, Canada Lotus HR (.ca) Full time

    **About us** We are professional, agile, innovative, and our goal is to Our team of seasoned HR professionals brings a wealth of experience and industry knowledge to the table. We stay ahead of the curve on the latest trends and best practices to ensure your business remains competitive in the ever-evolving landscape.. Our work environment includes: -...

  • Solutions Consultant

    4 months ago


    Remote, Canada UserTesting Full time

    We're UserTesting, a leader in experience research and insights; we believe the path to human understanding and great experiences start with a shared understanding—seeing and hearing how another person engages with the world around them and taking in their perspective. Working at UserTesting, you will be empowered to help organizations discover the human...


  • Remote, Canada VON Canada Full time

    **Requisition Details**: Employment Status: Regular, Full Time (1.0 FTE) Program Name: Professional Practice Number of Hours Bi-Weekly: 75 Work Schedule: Days On Call: No **Job Summary**: The Director, Professional Practice and Education provides national leadership to the organization around practice (regulated and unregulated) and education including...

  • Ocm Consultant

    4 months ago


    Remote, Canada Long View Systems Full time

    **Long View. A career that helps you get more out of life.** *** A Long View career helps you get more out of life. We don’t just say it, we prove it. Every day. We’re proud of our reputation as one of North America’s most dynamic IT providers — and we’re even prouder of our culture that allows our people to live life to its fullest. At Long...

  • Gentran Edi Consultant

    3 months ago


    Remote, Canada CONTAX Full time

    Intermediate EDI Consultant **Job Description**: The consultant duties and responsibilities for this position include: - Troubleshooting issues and recommending solutions utilizing EDI - Interpreting business needs and product requirements into EDI designs and solutions for customers - Supporting existing customers running SAP with enhancements,...


  • Remote, Canada School Mental Health Ontario Full time

    **Remote **_**(within Ontario, CA)**_ **Role: Prevention and Early Intervention Consultant** School Mental Health Ontario (SMH-ON) works together with Ontario school districts to support student mental health. As a provincial implementation support team, SMH-ON provides leadership, resources, implementation coaching and a community of practice in order to...


  • Remote, Canada Alimentiv Full time

    **Statistical Consulting Services**: - Communicates with clients and internal stakeholders to understand their statistical and clinical needs. Provides recommendations, guidance, and education on statistical concepts. Creates supplementary materials such as slides or reports to assist in communication and understanding of recommendations and concepts....


  • Remote, Canada Praebe Global Full time

    About us: At Praebe, we specialize in business and career consultancy. Whether you are an emerging startup or a seasoned enterprise, our tailored advice, incubation, and market insights will guide your business or career to unprecedented success. Who we are looking for: Praebe is on a mission to assemble a robust pool of elite independent consultants to...

  • Grc Risk Consultant

    4 months ago


    Remote, Canada Prevalent Full time

    The Prevalent GRC Risk Consultant will be working as part of a dynamic and multi-skilled team providing client-facing professional services across a range of deliverables. Key deliverables will focus on risk remediation, audit and risk advisory activities. You will also be required to support other business functions in the delivery of Prevalent services. -...


  • Remote, Canada opentext Full time

    **OPENTEXT - THE INFORMATION COMPANY** As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management. **The Opportunity**: As a member of the Cyber Security Professional Services team, you'll work...


  • Remote, Canada CSG Full time

    Hi, I'm Juhi Banerjee , your Recruiter and guide to joining CSG! We are excited to learn more about you and your unique background. We are looking for a Business Consultant Principal who will: - You will be leading the teams to help CSG’s customers understand and quantify the business value of their investment. - You will be working directly with...