Service Coordinator

2 months ago

Vancouver, Canada Brian Jessel BMW Pre - Owned Full time

**Service Coordinator - Brian Jessel BMW Pre-Owned**

**Department**:Service

**Status**: Full-Time, Permanent role with Company Benefits

**Location**: 1515 Boundary Rd Vancouver, BC V5K 5C4

**About Our Organization**:
Brian Jessel BMW has been the leading BMW dealership serving the Lower Mainland for over 35 years, since 1986. As the leading BMW dealership across Canada, we believe our people are what determine the success of our company.

We pride ourselves on providing first-class service and a unique BMW purchasing experience to our clients. We carry forward our winning business formula to build and empower our team of 200 talented individuals.

Together at Brian Jessel BMW, we promote:

- A Respectful and professional environment
- Supportive and collaborative teams
- Personal & career growth, as well as development opportunities

We continue to foster an environment of growth and success through regular assessments of our client’s experience and our employee’s engagement.

**We welcome you to Work with us, Drive with us, and be a part of our Winning Team**

**Benefits & Perks**:

- Company events
- Employee assistance program
- Extended health care
- Store discount
- Vision and dental care
- Quarterly Team Buildings

**Summary of Position**:The Service Coordinator is responsible to greet Service customers with the warmest welcome, to maintain the flow of vehicles in the Drive Thru, and to use the highest courtesy to park customers’ and courtesy vehicles.

**KPIs**:

- Is courteous and professional at all times when interacting with customers, greeting all customers promptly and making sure that they are always given great service
- Ensures customers’ needs are addressed while coordinating their Service Appointment
- Ensures customers are transferred to service advisors within 15 minutes of arrival or otherwise keeps them informed of wait time.
- Treats vehicles and customer’s personal belongings with integrity - items are not touched or removed from the vehicle and settings are not changed or are returned to original settings
- Proactively resolves problems and issues independently
- Keeps the showroom and customer lounge pristine at all times, the customer lounge fully stocked and the reception desk area neat and tidy in order to maintain a professional image
- Drives safely at all times and has zero car accidents

**Duties & Responsibilities**:

- Meets and greets all customers as they arrive in the Drive Thru/Service Reception in a courteous and professional manner.
- Telephone reception duties, responding to phone calls with professionalism and transferring calls to the appropriate parties.
- Checks-in customers for appointments then directs to appropriate service advisor, or lounge.
- Create and update Customer Files (Address, phone number etc.)
- Advise Service Advisors of next appointment and take messages for them
- Provide administrative support such as general filing and photocopying, ordering of supplies/forms, and photocopying service forms
- Maintains the flow of traffic through drive thru of customers’ cars to the back lot
- Communicates with service wash staff and service advisors in order to coordinate vehicle handoff and pickup, decreasing delays for customers
- Vacuum and wash customers vehicles duties may be required.
- Keeps back lot of service vehicles organized
- Books valet pickup services for clients and confirms the valet appointment the day prior between both parties
- Maintains and cleans the Drive Thru area as needed
- Performs customer shuttle and valet service
- Re-supplies refreshments in Drive Thru and Customer Lounge (i.e., Water, coffee)
- Adheres to Company Uniform Policy
- Other duties as assigned

**Job Specifications**:

- Valid BC Driver’s License, Class 7 or Class 5 and must be able to provide driving abstract.
- Friendly, customer service oriented
- Strong interpersonal and relationship building abilities
- Ability to work independently and take initiative, with little or no supervision
- Ability to work in a high volume and fast paced environment
- Detail-oriented and strong organizational skills
- Professional communicator

**Compensation**: $19.00 - $20.00 per hour

**Work Environment**:
Our hours of operations are below. The hours and days of work are dependent on your role with a 40-hour workweek for full-time employment.
- 9:00 am to 7:00 pm Monday to Thursday
- 9:00 am to 6:00 pm Friday
- 9:00 am to 6:00 pm Saturday
- 12:00 pm to 5:00 pm Sunday & Statutory Holidays

**Other important links**:
We are very much active on other social media platforms and take pride in sharing all our accomplishments, market presence and corporate social responsibilities. Our employees and other stakeholders’ integral part of our Winning Team

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