Service Coordinator

7 months ago

Vancouver, Canada Paladin Technologies Full time

Responsible for the efficient scheduling of technical resources and assignments, the Service Coordinator utilizes ticketing, and other systems as tools to coordinate, communicate, and effectively execute a daily plan that best meets client requirements. This position is customer facing and must be able to at all times create a customer-centric experience that promotes our trusted brand within the marketplace.

**RESPONSIBILITIES**:

- To create positive impressions, and develop professional relationships with clients by ensuring appearance, behavior and attitude always represent the company in a professional manner.
- By corresponding with the client, define customer requirements, problem solve as necessary, and anticipate the unstated needs of the customer.
- Expressing an understanding of contracts and job billing, daily forward completed tickets for accurate and timely invoicing.
- Perform service coordination, including daily scheduling for service call, PMA’s and repairs/install related to service (scheduling labor, communication with client)
- Maintain/scheduling labour for SLA and inspections.
- Plan and assign field labor resources to maximize efficiencies and productivity,
- Deliver and maintain response time to customers within guaranteed response windows.
- Obtain purchase orders from customers as needed.
- Schedule and relay details to technicians, promptly closing work orders once work is completed.
- Provide ongoing two-way communication between the customer and the Service team.
- Understand our service capabilities and effectively communicate all offerings to the customer.
- Monitor quotes for accurate labor, travel, rental, procurement costs and potential warranty.
- Resolve customer complaints, within established guidelines, to the satisfaction of the customer and in the best interest of the company.
- Perform additional duties as required

**QUALIFICATIONS**:

- A proven client-focused approach that will embrace the Paladin Technologies core values of Accountability, Respect, Creativity, Integrity, Passion and Well Being.
- An organized individual with a strong commitment to customers, co-workers and work processes.
- Must have computer, organizational, customer relation skills.
- A College Diploma in business or electro/mechanical field or those with equivalent skills and experience will be considered.
- Experience with: Windows 7,8,10, and Microsoft Office 2010/ 365 product is required
- Ability to prioritize and manage time efficiently for self and others
- Excellent customer service and interpersonal skills
- Strong interpersonal skills and ability to work within a team structure.
- Ability to build strong relationships with both internal and external customers.
- Highly attentive to detail with strong organizational skills
- Excellent command of the English language verbal, written and telephone skills
- Resourceful, ability to research information and present results to internal clients.
- Accountable, co-operative and attentive to productivity and corporate profitability.
- Security industry knowledge is a definite asset

Salary Range: $45,000 - $55,000 DOE

**Company Info**:
Paladin Technologies is a premier North American complex systems integrator for building technology solutions, including IP security, alarms & monitoring, audio visual, low-voltage infrastructure, and networking. As a leader in the design, deployment, optimization, management, and maintenance of communication and digital networks, Paladin can meet the needs of clients on a national scale, while providing local support. Our team is the best in the industry, with manufacturer trained technicians, PMP-certified project managers, CTS- and RCDD-certified design engineers, coordinators, and administrative resources.

Paladin has offices coast to coast across the United Stated and Canada, and nearly 1,500 talented and committed professionals dedicated to custom-crafting and installing technology solutions for clients requiring Integrated Security, Network Infrastructure, Audio Visual, Fiber Optics/OSP, Structured Cabling, and more. We are always at the forefront of the changing technology landscape, and through continued training, complex client projects, and company support, we provide our colleagues with exciting challenges and a rewarding career as Paladin continues to grow.

ozGWHd7tFh

  • Funeral Service Coordinator

    3 weeks ago

    Vancouver, British Columbia, Canada Service Corporation International Full time

    OverviewSERVICE CORPORATION INTERNATIONAL is seeking a Funeral Service Coordinator to join our team. This role requires a high level of professionalism, empathy, and organizational skills to coordinate funeral services for families.

  • Registration Coordinator

    4 weeks ago

    Vancouver, British Columbia, Canada Abacus Service Corporation Full time

    We are seeking a highly skilled and experienced Registration Coordinator to join our team at Abacus Service Corporation.About the RoleThis is a full-time position that requires excellent communication and interpersonal skills. As a Registration Coordinator, you will be responsible for ensuring a smooth and efficient registration process for attendees.Key...

  • Cemetery Service Coordinator

    2 weeks ago

    Vancouver, British Columbia, Canada Service Corporation International Full time

    Company Overview:">The role of a Funeral Arranger at Boal Chapel and Memorial Garden is to provide exceptional service to families during their most difficult times. Our team is dedicated to creating meaningful experiences that honor the deceased and support those left behind.

  • Expert Mortuary Services Coordinator

    2 weeks ago

    Vancouver, British Columbia, Canada Service Corporation International Full time

    Job SummaryWe are seeking a skilled and compassionate Funeral Arranger to join our team at Service Corporation International. As a Funeral Arranger, you will play a critical role in facilitating funeral arrangement discussions with next of kin and presiding over visitation, funeral, and graveside services.ResponsibilitiesConduct Arrangements Conferences with...

  • Comm o 18r

    2 months ago

    Vancouver, Canada BC Public Service Full time

    Posting Title- COMM O 18R - Coordinator, Market Development, Europe, USA & Cruise - Amendment - Work Options *- Position Classification- Communications Officer R18- Union- GEU- Work Options- Hybrid- Location- Vancouver, BC V6B 0N8 CA (Primary) - Salary Range- $64,123.59 - $72,674.35 annually- Close Date- 11/20/2024- Job Type- Temporary Assignment (TA)-...

  • Admn o 18r

    4 months ago

    Vancouver, Canada BC Public Service Full time

    Posting Title- ADMN O 18R - Coordinator, Corporate Development- Position Classification- Administrative Officer R18- Union- GEU- Work Options- Location- Vancouver, BC V6B 0N8 CA (Primary) - Salary Range- $64,123.59 - $72,674.35 annually- Close Date- 9/5/2024- Job Type- Regular Full Time- Temporary End Date- Ministry/Organization- BC Public Service ->...

  • Service Coordinator

    6 months ago

    Vancouver, Canada MM Digital Strategist Full time

    Are you passionate about taking your career to the next level as a **Service Coordinator in the field of construction?** We are a continuously growing company seeking a motivated **Service Coordinator** in **Vancouver, BC!** This is your chance to join a team that is committed to your growth and development! Details: Job Title: Service...

  • Service Coordinator

    7 months ago

    Vancouver, Canada Mackay Communications Full time

    Mackay Communications, Inc., dba Mackay Marine, is a global marine electronics sales and service company with more than 450 employees in seventeen (17) countries, including the Americas, Africa, Europe, and Asia. For over fifty (50) years Mackay has sold, installed, and serviced navigation and communication equipment onboard commercial and military ships. We...

  • Admn o 18r

    3 months ago

    Vancouver, Canada BC Public Service Full time

    Posting Title- ADMN O 18R - Coordinator, Co-operative Marketing Partnerships Programs- Position Classification- Administrative Officer R18- Union- GEU- Work Options- Remote, Hybrid- Location- Comox, BC V9M 3M2 CA Cranbrook, BC V1C 7G5 CA Kamloops, BC V2H 1B7 CA Kelowna, BC V1Z 2S9 CA Nanaimo, BC V9T 6L8 CA Penticton, BC V2A 8X1 CA Prince George, BC V2N4P7...

  • Service Coordinator

    6 months ago

    Vancouver, Canada Ainsworth Full time

    Description Position at Ainsworth If you thrive in a team-oriented workplace that challenges your skills, to drive your career development, embraces diversity and rewards innovation, with competitive pay and great employee programs, join the Ainsworth, a GDI company, team today! Position Summary: The Service Coordinator/Dispatcher is the...

  • Service Coordinator

    7 months ago

    Vancouver, Canada Forum Home Appliances Inc. Full time

    _**Small Appliance Repair Shop Service Coordinator**_ Repair Shop Service Coordinator at our Vancouver Chinatown Branch Forum Home Appliances is an established yet fast growing retail, wholesale, and repair shop for name brand kitchenware and small appliances, with three retail branches in Metro Vancouver. We are looking for a motivated Repair Shop...

  • Service Coordinator

    6 months ago

    Vancouver, Canada Forum Home Appliances Inc. Full time

    _**Small Appliance Repair Shop Service Coordinator**_ Repair Shop Service Coordinator at our Vancouver Chinatown Branch Forum Home Appliances is an established yet fast growing retail, wholesale, and repair shop for name brand kitchenware and small appliances, with three retail branches in Metro Vancouver. We are looking for a motivated Repair Shop...

  • Service Coordinator

    6 months ago

    Vancouver, Canada Forum Home Appliances Inc. Full time

    _**Small Appliance Repair Shop Service Coordinator**_ Repair Shop Service Coordinator at our Vancouver Chinatown Branch Forum Home Appliances is an established yet fast growing retail, wholesale, and repair shop for name brand kitchenware and small appliances, with three retail branches in Metro Vancouver. We are looking for a motivated Repair Shop...

  • Services Coordinator

    3 months ago

    Vancouver, Canada Qualicare Homecare, BC Full time

    **Benefits**: - Company parties - Competitive salary - Dental insurance - Health insurance - Opportunity for advancement - Paid time off - Training & development **Benefits/Perks** - Full-time hours - Competitive Wages - Continuing education programs - Making a difference in the lives of those dealing with medical illnesses and age-related complications -...

  • Service Coordinator

    4 months ago

    Vancouver, Canada Flynn Group of Companies Full time

    Flynn Group of Companies is currently looking for a Service Coordinator to support our Vancouver Branch located in Surrey, BC, reporting to the Service Manager. This role will include duties related to coordination and working with the superintendents/field staff for the Service department. **A Day in the Life** **Support the Superintendent**: Review...

  • Service Coordinator

    6 months ago

    Vancouver, Canada Flynn Companies Full time

    Flynn Group of Companies is currently looking for a Service Coordinator to support our Vancouver Branch located in Surrey, BC (Office Location - 19175 22 Ave, Surrey BC, V3S 3S6), reporting to the Service Manager. This role will include duties related to coordination and working with the superintendents/field staff for the Service department. - A Day in the...

  • Provincial Field Services Specialist

    2 weeks ago

    Vancouver, British Columbia, Canada BC Public Service Agency Full time

    As a key member of the BC Public Service Agency, you will play an essential role in the direct field administration of infrastructure construction projects. From technical expertise to on-the-ground coordination, your work will help maintain and improve the province's vital transportation network.About the PositionThe Provincial Field Services unit is...

  • Service Coordinator

    4 months ago

    Vancouver, Canada Paladin Technologies Full time

    Responsible for the efficient scheduling of technical resources and assignments, the Service Coordinator utilizes ticketing, and other systems as tools to coordinate, communicate, and effectively execute a daily plan that best meets client requirements. This position is customer facing and must be able to at all times create a customer-centric experience...

  • Service Coordinator

    6 months ago

    Vancouver, Canada Paladin Technologies Full time

    Responsible for the efficient scheduling of technical resources and assignments, the Service Coordinator utilizes ticketing, and other systems as tools to coordinate, communicate, and effectively execute a daily plan that best meets client requirements. This position is customer facing and must be able to at all times create a customer-centric experience...

  • Customer Service Coordinator

    7 months ago

    Vancouver, Canada Macdonald's Home Healthcare Full time

    Role: Customer Service Coordinator Function: Customer Service & Administration Role Summary: The Customer Service Coordinator ("CSC") at Macdonald's Home Health Care is the first point of contact for our clients, suppliers, and healthcare professionals. They are a dependable and approachable team member who is resourceful and not afraid to step out of...