Claims Call Centre Representative

7 months ago

Montréal, Canada Zurich Insurance Full time

The Opportunity- Are you looking for a caring, collaborative, values-driven workplace with inspiring teammates and leaders? Do you have the ambition and desire to be the best and thrive at the most impactful global insurance provider in the world? Look no further than Zurich Canada.If you have administrative experience and are looking for a new challenge, we would love to hear from you.Zurich Canada is currently looking for a Claims Call Center Representative, for a one year contract, to Processing routine and complex first reports of loss.Reporting to the Senior Claims Administration Manager, you will process routine and complex first reports of loss by various channels and handling of specialized projects on cutting edge initiatives in order to provide timely service to internal and external customers. This includes a closer interaction with internal and external business partners.This is a unique opportunity to build your knowledge and experience for the future in a supportive environment where your voice matters.- Job Qualifications - What you bring to the table- Required:
- High School Diploma or Equivalent and 2 or more years of experience in the Customer Service area.

OR- Zurich Certified Insurance Apprentice including an Associate Degree and No prior experience required in the Customer Service area

Preferred:
- Successful completion of basic insurance course work
- 18 or more months contact center experience
- Insurance industry knowledge
- Advanced Microsoft Office skills
- Proficiency with French language
- Verbal and written proficiency in the English language is required in order to facilitate communication with internal and external key stakeholders located outside of Quebec.
- What you will do- Handle complex technical duties and specialized/pilot projects on cutting edge initiatives for commercial lines of business.
- Handles intake of claims involving Centers of Expertise lawsuits.
- Monitor and take responsibility for resources/cash, within defined procedures.
- Interaction closely with internal business partners, including Underwriters, Account Managers, and specialized claims personnel, in a professional, productive, and positive manner.
- Interacting closely with external business partners, to include Agents/Brokers, in a professional, productive, and positive manner.
- Identify and comply with the main principles relevant to legal and regulatory controls that govern standard work practices within own geography.
- Meet established departmental quality objectives.
- Meet established departmental phone availability objective.
- Meet established departmental productivity objectives.
- Other duties as assigned by Team Manager or other member of Management team.
- Our Culture- At Zurich, we are proud of our culture. We are passionate about Diversity, Inclusion, Equity and Belonging (DEIB). We want you to bring your whole self to work, and we want our employees to be reflective of the communities in which we live and work. Our DIEB initiatives are creating an environment where everyone feels welcome.
- We have a collaborative culture where diversity of thought is valued. We value your input and strive to give our employees the tools they need to make an impact.
- We care about our employees’ well-being and offer a comprehensive health/benefits plan with varying levels of coverage to suit your specific needs and a competitive total compensation package.
- We understand how important it is to rest, recharge and do the things you love. At Zurich, all employees receive a minimum of four weeks of vacation per year to do just that.
- We also understand that employees require time off for personal reasons. Maybe you have an appointment during a workday, a cultural or religious holiday you would like to observe, or you need time off to focus on your mental health. Zurich employees receive four personal days per year to be used at their discretion.
- We are committed to continuous improvement, and offer access to a comprehensive range of training and development opportunities.
- We care about our communities. Our communities are where our customers, people, and shareholders live and work. While we can be proud of the contribution to society Zurich makes through our core business of insurance, we must also give back to our communities through our talent, time and resources.
- We have won numerous awards for our workplace culture. We are proud to be one of Greater Toronto’s Top Employers and to have received Insurance Business Canada’s 5-Star Diversity, Equity and Inclusion Award.

**Make a difference. Be challenged. Be inspired. Be supported. Love what you do. Work for us.**
- About Us-
A future with Zurich

Now is the time to move forward and make a difference. At Zurich, we want you to share your unique perspectives, experiences and ideas so we can grow and drive sustainable change together. As part of a leading global organization, Zurich North America has over 148 years of experience managin

  • Bilingual - Centralized Call Centre Representative

    6 months ago

    Montréal, Canada Black & McDonald Limited Full time

    **ABOUT THIS CAREER OPPORTUNITY** The Centralized Call Centre Representative (bilingual) reports to the Call Centre Supervisor. Their primary focus is to support work order creation for the FMO and Service departments to ensure the delivery of high quality facility services to our customers. This position will respond effectively in order to serve customers...

  • Claims Agent/agent de Reclamation

    6 months ago

    Montréal, Canada Assistenza International Full time

    **Une version en anglais suit** - Assistenza International est le plus important fournisseur de services en marque blanche (à valeur ajoutée) au Canada. Depuis plus de 25 ans, Assistenza est en mesure de répondre aux besoins de ses clients, 24 heures sur 24 et 365 jours par année. Ce qui nous distingue est notre capacité distincte à saisir et...

  • Claims Agent/agent de Reclamation

    6 months ago

    Montréal, Canada Assistenza International Full time

    **Une version en anglais suit** - Assistenza International est le plus important fournisseur de services en marque blanche (à valeur ajoutée) au Canada. Depuis plus de 25 ans, Assistenza est en mesure de répondre aux besoins de ses clients, 24 heures sur 24 et 365 jours par année. Ce qui nous distingue est notre capacité distincte à saisir et...

  • Nightshift Centralized Call Centre Representative

    6 months ago

    Montréal, Canada Black & McDonald Limited Full time

    **ABOUT THIS CAREER OPPORTUNITY** The Night Shift Centralized Call Centre Representative (bilingual) reports to the Call Centre Supervisor. Their primary focus is to support work order creation for the FMO and Service departments to ensure the delivery of high quality facility services to our customers. This position will respond effectively in order to...

  • Claims Service Representative

    6 months ago

    Montréal, Canada Northbridge Financial Corporation Full time

    We’re Northbridge Financial. We’re proud to be 100% Canadian and owned by Fairfax Financial. We serve through our Northbridge Insurance, Federated Insurance, and TruShield Insurance brands. We have a reputation for being one of Canada’s leading commercial property and casualty insurance company. Our employees are dedicated to understanding the needs of...

  • Claims Service Representative

    6 months ago

    Montréal, Canada Northbridge Financial Corporation Full time

    Our Claims Service Representatives are on our front-line, receiving all incoming inquiries calls and setting up new claims. They are responsible for providing prompt technical support services to our Claims Adjusters through telephone claims, while maintaining data quality and service levels within the department. While being on the phone queue, they provide...

  • Claims Agent/agent de Reclamation

    3 months ago

    Montréal, QC, Canada Assistenza International Full time

    **Une version en anglais suit** Corporation canadienne d’assistance internationale (Assistenza International) est le plus important fournisseur de services en marque blanche (à valeur ajoutée) au Canada. Depuis plus de 30 ans, Assistenza répond aux besoins de ses clients, 24 heures sur 24 et 365 jours par année. Nous nous distinguons par notre...

  • Customer Service Representative

    6 days ago

    Montréal, Canada Intact Full time

    _Our employees are at the heart of everything we do. Together, we help people, businesses, and society prosper in good times and be resilient in bad times._ - Our employee promise represents Intact’s commitment to you in exchange for living our Values, striving to do your best work, being open to change and investing in your career. In return, we promise...

  • Claims Agent

    6 months ago

    Montréal, Canada CN Full time

    At CN, everyday brings new and exciting challenges. You can expect an interesting environment where you're a part of making sure our business is running optimally and safely helping keep the economy on track. We provide the kind of paid training and opportunities that long-term careers are built on and we recognize hard workers who strive to make a...

  • Customer Service Representative

    6 months ago

    Montréal, Canada Intact Full time

    Our employees are at the heart of what we do best: helping people, businesses and society prosper in good times and be resilient in bad times. When you join our team, you’re bringing this purpose to life alongside a passionate community of experts. Feel empowered to learn and grow while being valued for who you are - here, diversity is a strength. You...

  • Call Centre Operator

    7 months ago

    Montréal, Canada Equinox Full time

    **Equinox Marketing Services** is a call centre located on Côte-de-Liesse in Montréal (QC). With more than 20 years of experience, the company is an industry leader in telecommunications, sales and customer service. We are currently seeking **FULL TIME English and / or **_Bilingual_** speaking Call Centre Agents** who are dedicated and committed to join...

  • Réclamations/claims Agent

    6 months ago

    Montréal, Canada Assistenza International Full time

    **Une version en anglais suit** - Assistenza International est le plus important fournisseur de services en marque blanche (à valeur ajoutée) au Canada. Depuis plus de 25 ans, Assistenza est en mesure de répondre aux besoins de ses clients, 24 heures sur 24 et 365 jours par année. Ce qui nous distingue est notre capacité distincte à saisir et...

  • Claims Representative, Road

    7 months ago

    Montréal, Canada Intact Financial Corporation Full time

    Our employees are at the heart of what we do best: helping people, businesses and society prosper in good times and be resilient in bad times. When you join our team, you’re bringing this purpose to life alongside a passionate community of experts. Feel empowered to learn and grow while being valued for who you are– here, diversity is a strength. You...

  • Superviseur de Centre D'appel/call Centre Supervisor

    6 months ago

    Montréal, Canada Double Pizza Full time

    _**Salaire à discuter. Salary to be discussed.**_ - **CECI N'EST PAS UN POSTE DE TÉLÉTRAVAIL. THIS IS NOT A REMOTE POSITION.**_ Double Pizza est à la recherche d'un(e) Superviseur pour notre centre d'appel, pour temps plein, pour le shift de nuit. Vous travaillerais à notre bureau, situé à 1955 Ch. de la Côte de Liesse, Saint-Laurent, QC. Vous...

  • Superviseur de Centre D'appel/call Centre Supervisor

    1 week ago

    Montréal, Canada Double Pizza Full time

    _**Salaire à discuter. Salary to be discussed.**_ - **CECI N'EST PAS UN POSTE DE TÉLÉTRAVAIL. THIS IS NOT A REMOTE POSITION. BILINGUE EST MANDATOIRE.**_ - **40 HEURES/SEMAINE, HORAIRE A DISCUTER (40 heures entre lundi-dimanche)**_ Double Pizza est à la recherche d'un(e) Superviseur pour notre centre d'appel, pour temps plein, pour le shift de nuit. Vous...

  • Call Centre Operator

    6 months ago

    Montréal, Canada Equinox Full time

    **Services Marketing Équinox **ont un centre d'appels situé sur la Côte-de-Liesse à Montréal (QC). Forte de plus de 20 ans d'expérience, l'entreprise est un leader de l'industrie des télécommunications, des ventes et du service client. Nous recherchons actuellement des agents de centre d'appels à TEMPS PLEIN dévoués et engagés pour rejoindre...

  • Réclamations/claims Agent

    7 months ago

    Montréal, Canada Assistenza International Full time

    **Une version en anglais suit** - Assistenza International est le plus important fournisseur de services en marque blanche (à valeur ajoutée) au Canada. Depuis plus de 25 ans, Assistenza est en mesure de répondre aux besoins de ses clients, 24 heures sur 24 et 365 jours par année. Ce qui nous distingue est notre capacité distincte à saisir et...

  • Opportunities in a Call Centre

    6 months ago

    Montréal, Canada Desjardins Full time

    At Desjardins, we believe in equity, diversity and inclusion. We're committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should...

  • Call Center Representative

    6 months ago

    Montréal, Canada Cosmetic Physician Partners Full time

    Cosmetic Physician Partners is building a premier network of physician-led aesthetic clinics throughout the United States. We are seeking a Call Center Representative/Appointment Setter to make outbound calls to current and prospective clients assisting in rebooking and scheduling appointments for our clinics across the country. Schedule: Full-time,...

  • Superviseur de Centre D'appel/call Centre Supervisor

    3 months ago

    Montréal, QC, Canada Double Pizza Full time

    _**Salaire à discuter. Salary to be discussed.**_ - **CECI N'EST PAS UN POSTE DE TÉLÉTRAVAIL. THIS IS NOT A REMOTE POSITION.**_ Double Pizza est à la recherche d'un(e) Superviseur pour notre centre d'appel, pour temps plein, pour le shift de nuit. Vous travaillerais à notre bureau, situé à 1955 Ch. de la Côte de Liesse, Saint-Laurent, QC. Vous...