Claims Call Centre Representative

12 hours ago

Montréal, Canada Zurich Insurance Full time

The Opportunity- Are you looking for a caring, collaborative, values-driven workplace with inspiring teammates and leaders? Do you have the ambition and desire to be the best and thrive at the most impactful global insurance provider in the world? Look no further than Zurich Canada.If you have administrative experience and are looking for a new challenge, we would love to hear from you.Zurich Canada is currently looking for a Claims Call Center Representative, for a one year contract, to Processing routine and complex first reports of loss.Reporting to the Senior Claims Administration Manager, you will process routine and complex first reports of loss by various channels and handling of specialized projects on cutting edge initiatives in order to provide timely service to internal and external customers. This includes a closer interaction with internal and external business partners.This is a unique opportunity to build your knowledge and experience for the future in a supportive environment where your voice matters.- Job Qualifications - What you bring to the table- Required:
- High School Diploma or Equivalent and 2 or more years of experience in the Customer Service area.

OR- Zurich Certified Insurance Apprentice including an Associate Degree and No prior experience required in the Customer Service area

Preferred:
- Successful completion of basic insurance course work
- 18 or more months contact center experience
- Insurance industry knowledge
- Advanced Microsoft Office skills
- Proficiency with French language
- Verbal and written proficiency in the English language is required in order to facilitate communication with internal and external key stakeholders located outside of Quebec.
- What you will do- Handle complex technical duties and specialized/pilot projects on cutting edge initiatives for commercial lines of business.
- Handles intake of claims involving Centers of Expertise lawsuits.
- Monitor and take responsibility for resources/cash, within defined procedures.
- Interaction closely with internal business partners, including Underwriters, Account Managers, and specialized claims personnel, in a professional, productive, and positive manner.
- Interacting closely with external business partners, to include Agents/Brokers, in a professional, productive, and positive manner.
- Identify and comply with the main principles relevant to legal and regulatory controls that govern standard work practices within own geography.
- Meet established departmental quality objectives.
- Meet established departmental phone availability objective.
- Meet established departmental productivity objectives.
- Other duties as assigned by Team Manager or other member of Management team.
- Our Culture- At Zurich, we are proud of our culture. We are passionate about Diversity, Inclusion, Equity and Belonging (DEIB). We want you to bring your whole self to work, and we want our employees to be reflective of the communities in which we live and work. Our DIEB initiatives are creating an environment where everyone feels welcome.
- We have a collaborative culture where diversity of thought is valued. We value your input and strive to give our employees the tools they need to make an impact.
- We care about our employees’ well-being and offer a comprehensive health/benefits plan with varying levels of coverage to suit your specific needs and a competitive total compensation package.
- We understand how important it is to rest, recharge and do the things you love. At Zurich, all employees receive a minimum of four weeks of vacation per year to do just that.
- We also understand that employees require time off for personal reasons. Maybe you have an appointment during a workday, a cultural or religious holiday you would like to observe, or you need time off to focus on your mental health. Zurich employees receive four personal days per year to be used at their discretion.
- We are committed to continuous improvement, and offer access to a comprehensive range of training and development opportunities.
- We care about our communities. Our communities are where our customers, people, and shareholders live and work. While we can be proud of the contribution to society Zurich makes through our core business of insurance, we must also give back to our communities through our talent, time and resources.
- We have won numerous awards for our workplace culture. We are proud to be one of Greater Toronto’s Top Employers and to have received Insurance Business Canada’s 5-Star Diversity, Equity and Inclusion Award.

**Make a difference. Be challenged. Be inspired. Be supported. Love what you do. Work for us.**
- About Us-
A future with Zurich

Now is the time to move forward and make a difference. At Zurich, we want you to share your unique perspectives, experiences and ideas so we can grow and drive sustainable change together. As part of a leading global organization, Zurich North America has over 148 years of experience managin

  • Centralized Call Centre Representative

    1 day ago

    Montréal, Canada Black & McDonald Limited Full time

    **ABOUT THIS CAREER OPPORTUNITY** The Centralized Call Centre Representative (bilingual) is located in Markham and reports to the Call Centre Supervisor. Their primary focus is to support work order creation for the FMO and Service departments to ensure the delivery of high quality facility services to our customers. This position will respond effectively...

  • First Nations/metis/inuit Candidates

    2 weeks ago

    Montréal, Canada CIBC - Indigenous Recruitment Full time

    **The following assessment questions were crafted by Kiinago Biinoogi Muskiiki (‘**_Our Children’s Medicine’ _**in English) in consultation with Indigenous Elders, Knowledge Keepers and other members of the community. Applications housed on this platform provide a unique opportunity for First Nations, Métis and Inuit job seekers to have the option of...

  • Call Centre Operator

    2 days ago

    Montréal, Canada Equinox Full time

    **Equinox Marketing Services** is a call centre located on Côte-de-Liesse in Montréal (QC). With more than 20 years of experience, the company is an industry leader in telecommunications, sales and customer service. We are currently seeking **FULL TIME English and / or **_Bilingual_** speaking Call Centre Agents** who are dedicated and committed to join...

  • Call Centre Operator

    1 week ago

    Montréal, Canada Equinox Full time

    **Equinox Marketing Services** is a call centre located on Côte-de-Liesse in Montréal (QC). With more than 20 years of experience, the company is an industry leader in telecommunications, sales and customer service. We are currently seeking **FULL TIME English speaking Call Centre Agents** who are dedicated and committed to join our Voice Assistant...

  • Réclamations/claims Agent

    3 weeks ago

    Montréal, Canada Assistenza International Full time

    **Une version en anglais suit** - Assistenza International est le plus important fournisseur de services en marque blanche (à valeur ajoutée) au Canada. Depuis plus de 25 ans, Assistenza est en mesure de répondre aux besoins de ses clients, 24 heures sur 24 et 365 jours par année. Ce qui nous distingue est notre capacité distincte à saisir et...

  • Call Centre Agent

    3 days ago

    Montréal, Canada LendingArch Full time

    **LOOKING FOR BILINGUAL APPLICANTS ONLY (FRENCH/ENGLISH)** **Who is Consumer Genius ("CGI")?** **_Recently Awarded the 15th Fastest Growing Company in Canada by Globe & Mail and Report on Business TV, and awarded the FASTEST GROWING COMPANY IN ALBERTA FOR 2021._** If you are looking for a career and not a job and see yourself in an environment that is...

  • Réclamations/claims Agent

    6 days ago

    Montréal, Canada Assistenza International Full time

    **Une version en anglais suit** - Assistenza International est le plus important fournisseur de services en marque blanche (à valeur ajoutée) au Canada. Depuis plus de 25 ans, Assistenza est en mesure de répondre aux besoins de ses clients, 24 heures sur 24 et 365 jours par année. Ce qui nous distingue est notre capacité distincte à saisir et...

  • Superviseur de Centre D'appel/call Centre Supervisor

    1 week ago

    Montréal, QC, Canada Double Pizza Full time

    _**Salaire à discuter. Salary to be discussed.**_ - **CECI N'EST PAS UN POSTE DE TÉLÉTRAVAIL. THIS IS NOT A REMOTE POSITION.**_ Double Pizza est à la recherche d'un(e) Superviseur pour notre centre d'appel, pour temps plein, pour le shift de nuit. Vous travaillerais à notre bureau, situé à 1955 Ch. de la Côte de Liesse, Saint-Laurent, QC. Vous...

  • Bilingual Supervisor, Call Centre-travel

    7 days ago

    Montréal, Canada Red Label Vacations Full time

    **Responsibility Statement**: Assists and develops agents to achieve Call Centre metrics and deliver excellent customer service. Act as backup to sell & service all incoming calls. **Key Results and Activities**: - Call out and follow up with agents on pending files - Send FTV’s to the agent that are issued and saved on the drive - Keep an eye on the...

  • Representative, Auto Claims

    3 weeks ago

    Montréal, Canada Definity Financial Corporation Full time

    Definity is the parent company to some of Canada’s most long-standing and innovative insurance brands, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and Petline Insurance. Our ambition is to be one of Canada’s leading and most innovative property and casualty insurers. We can’t do that without our people, so we embrace...

  • Customer Service Representative

    1 day ago

    Montréal, Canada AutoCanada Inc. Full time

    **Customer Service Representative** **Autolux MB Collision Inc.** **Montreal, Quebec** We are looking for someone who is passionate about delivering exceptional customer service and to take ownership of administrative support to our Collision Centre team. Acting as a **Customer Service Representative**, you will play a key role in curating the service...

  • 15h Left! Représentante du service à la clientèle bilingue | Bilingual Customer Service Representative

    3 weeks ago

    Montréal, Canada Express Scripts Inc. Full time

    The job profile for this position is Customer Service Representative, which is a Band 1 Professional Career Track Role.Excited to grow your career?We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right...

  • Bilingual Central Contact Centre Representative

    1 week ago

    Montréal, Canada Black & McDonald Limited Full time

    **ABOUT THIS CAREER OPPORTUNITY** The Centralized Call Centre Representative (bilingual) reports to the Call Centre Supervisor. Their primary focus is to support work order creation for the FMO and Service departments to ensure the delivery of high quality facility services to our customers. This position will respond effectively in order to serve customers...

  • Warranty and Claims Coordinator, After-sales Service

    2 weeks ago

    Montréal, Canada Enviroair Industries Full time

    **PURPOSE of the function** The incumbent will be responsible for the department’s warranty and claims process and files. He/she will also be responsible for the follow-up and management of said files, the follow-up of warranty and litigation files with customers and manufacturers, and the production and management of follow-up reports. This person will...

  • Call Center Representative

    2 weeks ago

    Montréal, QC, Canada SS Full time

    Join Our Dynamic Team in the Heart of Downtown! Are you a natural communicator with a flair for sales? Do you thrive in a fast-paced environment where every call is an opportunity? Look no further - our downtown-based company is seeking enthusiastic individuals to join our team as a Call Center Sales Representatives! As a vital member of our team, you’ll...

  • Call Centre Agent

    12 hours ago

    Montréal, Canada Recrute Action Inc. Full time

    **JOB REQUIREMENTS**: **Education**: - No degree, certificate or diploma **Experience**: **Work setting**: - Insurance company **Tasks**: - Provide customer service **Sales experience**: - Call centre **Experience**: - Experience an asset **Screening questions**: - Are you currently legally able to work in Canada? - Do you have previous experience...

  • Call Centre Agent

    6 days ago

    Montréal, Canada ARRC LINE Full time

    _**General Purpose**_ Answer incoming calls from customers to take orders, answer inquiries and questions, handle complaints, troubleshoot problems and provide information. - **Main Job Tasks, Duties and Responsibilities**_ - research required information using available resources - manage and resolve customer complaints - provide customers with product and...

  • Contact Centre Representative

    3 weeks ago

    Montréal, Canada CIBC Full time

    We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are...

  • Bilingual Customer Service Representative

    5 days ago

    Montréal, Canada iA Dealer Services Full time

    **Customer Service Claims Adjudication** Business Unit WGI Service Plan Division Inc. Department Claims Reports to Assistant Manager Claims **BASIC FUNCTION** **QUALIFICATIONS**: - The following are the principal qualifications for this position: _ Experience - **Bilingual in French and English required.** - Customer service and/or call centre...

  • Bilingual Customer Service Representative

    2 days ago

    Montréal, Canada iA Dealer Services Full time

    **Customer Service Claims Adjudication** Business Unit WGI Service Plan Division Inc. Department Claims Reports to Assistant Manager Claims **BASIC FUNCTION** **QUALIFICATIONS**: - The following are the principal qualifications for this position: _ Experience - **Bilingual in French and English required.** - Customer service and/or call centre...