First Nations/metis/inuit Candidates

2 weeks ago

Montréal, Canada CIBC - Indigenous Recruitment Full time

**The following assessment questions were crafted by Kiinago Biinoogi Muskiiki (‘**_Our Children’s Medicine’ _**in English) in consultation with Indigenous Elders, Knowledge Keepers and other members of the community. Applications housed on this platform provide a unique opportunity for First Nations, Métis and Inuit job seekers to have the option of sharing their whole selves with potential employers, including their lived experience and transferable skills. For more information, visit **ourchildrensmedicine.ca**

There are two separate positions available in the Montreal Call Centre:
Bilingual Financial Services Representative (Business hours are from 7:00am until midnight but there are various shift options)

You’ll proactively reach out to clients to suggest new and existing financial services products that will help them reach their financial goals in the Telephone Banking department. As a Financial Services Representative at our Contact Centre, you’ll share your knowledge of products and campaigns with clients through outbound calls. You’ll engage in meaningful conversations, where you’ll seek to develop an in-depth understanding of their financial needs.

Bilingual Credit Card Customer Service Agent (Must be able to work rotating shifts: days, evenings, weekends AND holidays)

You’ll use your knowledge of CIBC’s card products to support clients as they manage their day-to-day banking needs. As a Customer Service Representative at our Contact Centre, you’ll be the first point of contact for clients calling in with questions about their credit cards. You’ll deepen client relationships by quickly resolving issues, identifying financial opportunities, and providing personalized banking solutions.

**REQUIREMENTS**:

- Must be fluent in English and French
- Must self-identify as First Nations/Metis/Inuit
- Must be comfortable speaking to clients on the phone
- Ease with people
- Applicants must be able to work 3pm to 11pm plus 1 Saturday a month OR rotating day, evening, weekend and holiday shifts

We’re on a mission to build the relationship-focused bank of the future and we’re looking for the passionate collaborators, innovators, advisors, and leaders who can get us there. Our distinct culture is built on a shared commitment to do what’s right for our clients, our people, and our communities, and we strive for excellence in everything we do. Because life at CIBC is not only _what_ you do, but _how you do it_.

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