Support Analyst

2 weeks ago

Oshawa, Canada City of Oshawa Full time

A progressive city of 187,800 people located just a short 30-minute drive from Toronto, the _**_City of Oshawa_**_ is one of Canada’s fastest growing communities that is exceptionally positioned to live, work, learn and invest. Its strategic pursuit of sustainable growth, excellent community service delivery and co-operative partnerships have enhanced its quality of life advantage, while maintaining a strong commitment to financial stewardship._
- _

**Job Title**:Regular Full-Time Support Analyst **Posting Number**:004520

**Department**:Corporate and Finance Services Department **Branch**:Information Technology Services

**Location**:City Hall

**Posting Start Date**:2023/10/26** Posting End Date**:2023/11/12 by 4:30pm

**Employment Group**:CUPE 251** Salary Grade**:11, $40.95 - $48.14 **Standard **Weekly** **Hours of** **Work**:36.25 **Shift Work Required**:No

Reporting to the Manager, Cybersecurity and Infrastructure Operations, or designate, provide tier levels 1 to 3 Enterprise Infrastructure technical support, deployment, and ongoing maintenance of corporate computer systems and telephone equipment.

**Responsibilities**
- Providing expertise in assessment, analysis, problem resolution, and issue prevention for hardware, software, security, access control, networking, and connectivity
- Managing incident tickets and creating related supporting records/documentation
- Researching and/or escalating information, bug fixes and feature requests, and coordinating with the development team or related vendors to resolve problems as appropriate
- Configuring, deploying, troubleshooting, and repairing where appropriate (e.g. various hardware and peripheral devices).
- Evaluating users’ needs, define technical problems, and work with other ITS staff to determine solutions
- Performing ongoing/scheduled activities to maintain, monitor, and enhance overall system performance
- Supporting onsite and roaming users with hardware, software, LAN and wireless configuration and connectivity
- Enterprise Phone System Infrastructure Management,
- Enterprise Mobile Device Management System,
- Virtual Desktop Infrastructure Support, and
- Automated Operating System and Script Deployment
- Uphold the City of Oshawa core values of Authenticity, Courage and Trust (ACT)

**Requirements**:

- Completion of four (4) year degree in Computer Science, Management Information Systems, or related discipline, plus four (4) years of related work experience is needed to perform the duties of a Support Analyst
- Advanced computer skills and experience with PC, Server, Networking and routing equipment and related hardware and software. Microsoft MCSA/MCSE, CompTIA Network+ and CompTIA A+
- Excellent oral and written communication skills to deal effectively and tactfully with a broad range of senior management personnel, staff, external agencies and vendors. Well-developed collaborative and interpersonal skills
- Proven administrative, reasoning, technical, analytical, research and problem solving skills
- Possess initiative, self-reliance, and a keen sense of responsibility, dedication, decisiveness in the performance of all duties
- Ability to work under pressure in order to meet deadlines and respond to crisis/emergency situations
- Able to work and manage responsibilities in a high-paced environment, adjust to multiple demands, shifting priorities and ongoing change
- Ability to provide own transportation as required

This position is eligible for hybrid work.

We would like to thank all applicants however, please note that only those selected to attend an interview will be contacted and all other applicants will be kept on file. Applicants are advised that written, oral and practical testing may form part of the selection process.

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